Technical Writer/Editor
NCBiotech, Cary, NC, United States
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
About The Role
We are looking for a Technical Writer/Editor who bridges technical communication and knowledge management to create clear and concise service documentation in collaboration with subject matter experts for our global service audience. You will design, develop, and continuously improve service documentation that empowers service engineers, application specialists, and business partners to install, maintain, service, troubleshoot, and upgrade our technologies safely and effectively. This role sits at the intersection of information design, knowledge flow, and change enablement — ensuring that the right people have the right knowledge at the right time.
Key Responsibilities
Below are the core responsibilities for this position.
Content Development
Write, edit, organize, and maintain service documentation (installation instructions, maintenance instructions, troubleshooting guides, repair instructions, update instructions, and function descriptions) for new and commercialized products.
Follow established style guides and templates to ensure that documentation is written for easy consumption by international audiences.
Obtain the necessary information to develop content through research, interviews with subject matter experts, hands‑on exercises, etc.
Ensure that documents are reviewed and approved by the appropriate subject matter experts, and that changes are incorporated accurately.
Manage all aspects of service documentation administration and delivery, including change management and document control: triage feedback, lead cross‑functional change control boards, plan, schedule, and implement new and revised documents, archive signed approval forms and released documents in SAP, publish and activate service manuals on a cloud‑based platform, and distribute and maintain system software releases, firmware, and other support files.
Knowledge Management & Enablement
Organize content for scalability and seamless reuse across digital platforms.
Leverage analytics to optimize relevance and reader engagement.
Apply digital‑first strategies for continuous content improvement.
Adoption & Communication
Align content strategies with the needs of stakeholders via cross‑functional collaboration.
Champion a culture of digital knowledge sharing and ongoing improvement.
Project Management
Lead content development projects from scoping to global deployment and evaluation.
Maintain clear timelines, documentation, and stakeholder updates.
Required Qualifications & Experience
Bachelor’s degree in technical writing, English, journalism, or a related field.
5+ years of experience in technical writing (preferably in a regulated or healthcare environment).
Proven ability to translate complex technical information into clear, engaging knowledge‑based materials.
Proficiency with content management systems (e.g., COSIMA) and document management platforms.
Preferred / Nice‑to‑Have
Solid project management skills, balancing multiple global initiatives with attention to quality and compliance.
Experience with content management systems, content reuse, or structured authoring (e.g., DITA, XML, etc.).
Experience with graphic design and editing, including manipulating CAD data.
Experience working with service and field engineers in the medical technology or life sciences industry.
Proximity to a Siemens Healthineers location that supports Laboratory Diagnostics.
What You’ll Bring
A passion for language and knowledge sharing in complex technical environments.
The ability to translate technical information into concise and efficient procedures.
A collaborative mindset that bridges documentation, training, and field operations.
Curiosity, creativity, and confidence to drive adoption and continuous improvement in the era of AI.
Base Pay Range For This Position Is
$95,580 - $131,428
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement
Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sexual orientation, or other categories protected by federal, state or local law.
Reasonable Accommodations
Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please follow the instructions provided in the original posting.
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About The Role
We are looking for a Technical Writer/Editor who bridges technical communication and knowledge management to create clear and concise service documentation in collaboration with subject matter experts for our global service audience. You will design, develop, and continuously improve service documentation that empowers service engineers, application specialists, and business partners to install, maintain, service, troubleshoot, and upgrade our technologies safely and effectively. This role sits at the intersection of information design, knowledge flow, and change enablement — ensuring that the right people have the right knowledge at the right time.
Key Responsibilities
Below are the core responsibilities for this position.
Content Development
Write, edit, organize, and maintain service documentation (installation instructions, maintenance instructions, troubleshooting guides, repair instructions, update instructions, and function descriptions) for new and commercialized products.
Follow established style guides and templates to ensure that documentation is written for easy consumption by international audiences.
Obtain the necessary information to develop content through research, interviews with subject matter experts, hands‑on exercises, etc.
Ensure that documents are reviewed and approved by the appropriate subject matter experts, and that changes are incorporated accurately.
Manage all aspects of service documentation administration and delivery, including change management and document control: triage feedback, lead cross‑functional change control boards, plan, schedule, and implement new and revised documents, archive signed approval forms and released documents in SAP, publish and activate service manuals on a cloud‑based platform, and distribute and maintain system software releases, firmware, and other support files.
Knowledge Management & Enablement
Organize content for scalability and seamless reuse across digital platforms.
Leverage analytics to optimize relevance and reader engagement.
Apply digital‑first strategies for continuous content improvement.
Adoption & Communication
Align content strategies with the needs of stakeholders via cross‑functional collaboration.
Champion a culture of digital knowledge sharing and ongoing improvement.
Project Management
Lead content development projects from scoping to global deployment and evaluation.
Maintain clear timelines, documentation, and stakeholder updates.
Required Qualifications & Experience
Bachelor’s degree in technical writing, English, journalism, or a related field.
5+ years of experience in technical writing (preferably in a regulated or healthcare environment).
Proven ability to translate complex technical information into clear, engaging knowledge‑based materials.
Proficiency with content management systems (e.g., COSIMA) and document management platforms.
Preferred / Nice‑to‑Have
Solid project management skills, balancing multiple global initiatives with attention to quality and compliance.
Experience with content management systems, content reuse, or structured authoring (e.g., DITA, XML, etc.).
Experience with graphic design and editing, including manipulating CAD data.
Experience working with service and field engineers in the medical technology or life sciences industry.
Proximity to a Siemens Healthineers location that supports Laboratory Diagnostics.
What You’ll Bring
A passion for language and knowledge sharing in complex technical environments.
The ability to translate technical information into concise and efficient procedures.
A collaborative mindset that bridges documentation, training, and field operations.
Curiosity, creativity, and confidence to drive adoption and continuous improvement in the era of AI.
Base Pay Range For This Position Is
$95,580 - $131,428
Benefits
Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement
Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sexual orientation, or other categories protected by federal, state or local law.
Reasonable Accommodations
Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please follow the instructions provided in the original posting.
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