Sales Engineer
Vyond Company Limited, Chicago, IL, United States
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Sales Engineer
Full Time Technical Chicago, Chicago, IL, US
5 days ago Requisition ID: 1097
Salary Range: $100,000.00 To $125,000.00 Annually
We’re looking for a highly technical, customer-focused Sales Engineer to bridge the gap between Sales, Customer Success, and Product. This role spans both pre-sales and post-sales, partnering closely with Account Executives during the sales cycle and supporting Customer Success with complex technical needs after the deal closes.
You’ll play a critical role in helping prospects evaluate Vyond, ensuring smooth technical onboarding, and solving advanced customer challenges. If you enjoy translating technical concepts into real business value and thrive in a fast-moving environment, this role is for you.
What You’ll Do
Partner with Account Executives to support the sales process with technical expertise
Lead technical discovery to understand customer environments and requirements
Deliver product demos with a focus on technical capabilities and integrations
Own and respond to RFPs, RFIs, and security questionnaires
Provide guidance on architecture, integrations, and feasibility
Act as a trusted advisor to prospects during evaluation
Partner with Customer Success Managers to support complex customer needs
Troubleshoot and resolve advanced technical issues (e.g., SSO, integrations, APIs)
Support onboarding for enterprise customers with technical requirements
Serve as an escalation point for high-priority or technically complex accounts
Ensure customers are set up for long-term success from a technical standpoint
Technical Ownership & Enablement
Lead troubleshooting for SSO (SAML/OIDC), authentication, and enterprise configurations
Create and maintain technical documentation for customers and internal teams
Identify recurring technical issues and partner with Product/Engineering on solutions
Build scalable resources (guides, FAQs, playbooks) to reduce friction
Train Sales and CSM teams on technical topics and best practices
What We’re Looking For
5+ years in Sales Engineering, Solutions Engineering, or similar technical customer-facing role working with Enterprise level accounts
Experience supporting both pre-sales and post-sales environments
Strong understanding of SSO (SAML, OAuth, OIDC), APIs, and integrations
Experience leading RFP/RFI responses and technical security reviews
Ability to translate technical concepts into clear business value
Comfortable working cross-functionally with Sales, CS, Product, and Engineering
Strong problem-solving skills with a bias toward action
Excellent communication skills, both written and verbal
Nice to Have
Experience with SaaS platforms, especially in enterprise environments
Familiarity with tools like Salesforce, ChurnZero, or similar GTM systems
Background working in high-growth or scaling companies
Why This Role Matters
This role sits at the center of revenue and customer success. You’ll help win deals, unblock customers, and ensure Vyond delivers on its promise at scale. Done well, this role drives faster time-to-value, stronger retention, and expansion across our customer base.
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Sales Engineer
Full Time Technical Chicago, Chicago, IL, US
5 days ago Requisition ID: 1097
Salary Range: $100,000.00 To $125,000.00 Annually
We’re looking for a highly technical, customer-focused Sales Engineer to bridge the gap between Sales, Customer Success, and Product. This role spans both pre-sales and post-sales, partnering closely with Account Executives during the sales cycle and supporting Customer Success with complex technical needs after the deal closes.
You’ll play a critical role in helping prospects evaluate Vyond, ensuring smooth technical onboarding, and solving advanced customer challenges. If you enjoy translating technical concepts into real business value and thrive in a fast-moving environment, this role is for you.
What You’ll Do
Partner with Account Executives to support the sales process with technical expertise
Lead technical discovery to understand customer environments and requirements
Deliver product demos with a focus on technical capabilities and integrations
Own and respond to RFPs, RFIs, and security questionnaires
Provide guidance on architecture, integrations, and feasibility
Act as a trusted advisor to prospects during evaluation
Partner with Customer Success Managers to support complex customer needs
Troubleshoot and resolve advanced technical issues (e.g., SSO, integrations, APIs)
Support onboarding for enterprise customers with technical requirements
Serve as an escalation point for high-priority or technically complex accounts
Ensure customers are set up for long-term success from a technical standpoint
Technical Ownership & Enablement
Lead troubleshooting for SSO (SAML/OIDC), authentication, and enterprise configurations
Create and maintain technical documentation for customers and internal teams
Identify recurring technical issues and partner with Product/Engineering on solutions
Build scalable resources (guides, FAQs, playbooks) to reduce friction
Train Sales and CSM teams on technical topics and best practices
What We’re Looking For
5+ years in Sales Engineering, Solutions Engineering, or similar technical customer-facing role working with Enterprise level accounts
Experience supporting both pre-sales and post-sales environments
Strong understanding of SSO (SAML, OAuth, OIDC), APIs, and integrations
Experience leading RFP/RFI responses and technical security reviews
Ability to translate technical concepts into clear business value
Comfortable working cross-functionally with Sales, CS, Product, and Engineering
Strong problem-solving skills with a bias toward action
Excellent communication skills, both written and verbal
Nice to Have
Experience with SaaS platforms, especially in enterprise environments
Familiarity with tools like Salesforce, ChurnZero, or similar GTM systems
Background working in high-growth or scaling companies
Why This Role Matters
This role sits at the center of revenue and customer success. You’ll help win deals, unblock customers, and ensure Vyond delivers on its promise at scale. Done well, this role drives faster time-to-value, stronger retention, and expansion across our customer base.
#J-18808-Ljbffr