Lead Internal Medicine Medical Assistant
Duly Healthcare, Wheaton, IL, United States
Overview
Lead Medical Assistant – Internal Medicine
Full Time
Location: Wheaton
Clinic Hours: Monday through Friday 7:45am-6pm
Full-Time
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Responsibilities
Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks
Supports efficient patient flow and helps maintain an organized clinical environment
Coordinates day-to-day activities within the care team to ensure smooth clinic operations
Serves as a resource for Medical Assistants, offering guidance, direction, and support
Assists with onboarding, training, and development of clinical staff
Reinforces standard workflows and promotes consistency across the team
Maintains adherence to clinical protocols, safety standards, and documentation requirements
Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience
Communicates effectively across teams and escalates issues as appropriate
Supports implementation of workflow improvements and organizational initiatives
Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion
Assists with phone support and coordination of patient access needs, in partnership with clinic leadership
Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed
Reviews reports and workflows to ensure processes are being followed and operational expectations are met
Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits
Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices
Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current
Monitors clinic support functions such as transportation and housekeeping as applicable
Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests
Collaborates with clinic leadership and administrative teams on operational planning and execution
Qualifications
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
Certified or Registered preferred but not necessary
CPR Certification required
Experience with Epic or similar EHR preferred
A minimum of 2 years customer service experience preferably in the medical field
Experienced in staff roles with a history of good performance
The compensation for this role includes a base pay range of $18.00-26.45 based on certification, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
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Lead Medical Assistant – Internal Medicine
Full Time
Location: Wheaton
Clinic Hours: Monday through Friday 7:45am-6pm
Full-Time
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Responsibilities
Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks
Supports efficient patient flow and helps maintain an organized clinical environment
Coordinates day-to-day activities within the care team to ensure smooth clinic operations
Serves as a resource for Medical Assistants, offering guidance, direction, and support
Assists with onboarding, training, and development of clinical staff
Reinforces standard workflows and promotes consistency across the team
Maintains adherence to clinical protocols, safety standards, and documentation requirements
Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience
Communicates effectively across teams and escalates issues as appropriate
Supports implementation of workflow improvements and organizational initiatives
Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion
Assists with phone support and coordination of patient access needs, in partnership with clinic leadership
Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed
Reviews reports and workflows to ensure processes are being followed and operational expectations are met
Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits
Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices
Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current
Monitors clinic support functions such as transportation and housekeeping as applicable
Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests
Collaborates with clinic leadership and administrative teams on operational planning and execution
Qualifications
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
Certified or Registered preferred but not necessary
CPR Certification required
Experience with Epic or similar EHR preferred
A minimum of 2 years customer service experience preferably in the medical field
Experienced in staff roles with a history of good performance
The compensation for this role includes a base pay range of $18.00-26.45 based on certification, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
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