GRR Passenger Service Supervisor
Swissport International AG, Grand Rapids, MI, United States
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job summary
Passenger Service Supervisor leads, motivates, engages and inspires all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.
The expected pay rate is $21.49/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
Ensure available resources are used to the optimum level (monitor and control overtime payments)
Support and identify training needs and where required train, coach and mentor the team
Create and maintain a progressive, open feedback culture by managing the performance of employees
Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
Strict implementation of Passenger Service budget
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Ensure all safety and security processes and procedures are complied with at all times
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
Any other duties that may be required
Your profile
High School diploma or GED equivalent
Passionate about customer service and must have relevant work experience
Leadership and people management skills
A proven ability to problem solving and decision making experience
Planning and organizing skills
Excellent communication skills (written and verbal) in country specific language
Commitment to continuous improvement
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We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job summary
Passenger Service Supervisor leads, motivates, engages and inspires all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.
The expected pay rate is $21.49/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
Ensure available resources are used to the optimum level (monitor and control overtime payments)
Support and identify training needs and where required train, coach and mentor the team
Create and maintain a progressive, open feedback culture by managing the performance of employees
Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
Strict implementation of Passenger Service budget
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
Ensure all safety and security processes and procedures are complied with at all times
Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
Any other duties that may be required
Your profile
High School diploma or GED equivalent
Passionate about customer service and must have relevant work experience
Leadership and people management skills
A proven ability to problem solving and decision making experience
Planning and organizing skills
Excellent communication skills (written and verbal) in country specific language
Commitment to continuous improvement
#J-18808-Ljbffr