Health Information Specialist PT
Wearecasa, Silver Spring, MD, United States
Position Summary
Contributes to developing the database of health and human services available to the target population and disseminates this information among the population through CASA’s Bilingual Health Information Hotline. The Health Information Specialist will also contribute to the assessment of actual access to health care services through interviews with clients served by the Hotline.
Essential Responsibilities
Maintains an up-to-date referral database and makes relevant additions in response to the needs of the target population.
In coordination with the Manager, promotes the Information Hotline via direct outreach, advertisements, networking, and printed media.
Incorporates caller demographics, reasons for calling, and referrals into the database.
Provides information, referrals, and navigational assistance to callers and walk‑in members.
Contributes to an ongoing assessment of actual access to health and human services for the target population, including information on Medicare and Medicaid eligibility.
Maintains a 24‑hour maximum response time for all callers who leave voicemails and coordinates access with other team members when out on leave.
Submits aggregate data reports of Hotline calls and walk‑in services to the supervisor.
Participates actively in the annual planning process, including developing and executing individual work plans and evaluating and providing feedback on plans throughout the year.
Participates in program meetings, planning, and evaluation.
Participates in CASA actions, mobilizations, and events as needed.
Provides quality customer service, interactions, and responses to all members, partner organizations, vendors, visitors, callers, and any other individual or organization encountered in the role with CASA.
Understands and promotes CASA membership and services.
Maintains a positive attitude.
Other duties as assigned.
Education / Certification / License
Comparable experience; a degree is a plus.
Valid US Driver’s License and a reliable vehicle.
Knowledge, Skills, and Abilities Required
Experience navigating the social services system in the CASA service area, with general knowledge of Medicaid, Medicare, WIC, community clinics, and the healthcare system.
Experience working with the community over the phone and in person.
Computer skills and experience with databases (e.g., Salesforce), internet searching, and spreadsheet software.
Bilingual in French and English (required).
Excellent customer service, problem‑solving, initiative, and great organizational skills.
Compensation
$24.0385 - $27.2262 per hour
Benefits Description
Who is eligible? All full‑time and part‑time permanent positions working 20 hours or more per week.
What we offer:
Generous paid time off: annual leave starting at three weeks per year (proportional accrual per pay period), two weeks of sick leave, three days of personal leave, and additional compensatory leave for exempt employees.
Sixteen (16) paid holidays per calendar year.
Excellent benefits package including employer‑paid health, dental, and vision insurance (CASA pays 100% of the premium costs for the employee up to the HMO plan, 55% for spouses, 65% for children, and 60% for families); basic life and AD&D; long and short term disability insurance; professional development reimbursement up to $3,000 for related coursework; and an Employee Assistance Program (EAP).
Additional voluntary benefits: FSA account including dependent care; 401(k) retirement plan with a 2% employer discretionary match; accident, critical indemnity, and hospital insurance.
Allowances: mileage reimbursements for positions that require driving on CASA business; cell phone stipend for positions that require using a cellphone for CASA business.
Physical Requirements
Regularly required to sit and occasionally required to stand or walk. Employee may be required to lift up to 25 lbs.
Work Environment
The work environment may involve exposure to wet and/or humid conditions and outside weather. The noise level is usually moderate.
Union and Legal Information
This is a union position represented by the Communication Workers of America, Local WBNG 32035. All bargaining unit positions require membership or agency fee payment.
CASA Inc. and CASA in Action do not discriminate on the basis of race, color, creed, religion, gender identity, sexual orientation, age, mental or physical disability, ancestry, marital status, or national origin.
Vaccination Policy
CASA has implemented a mandatory vaccination policy effective 01 February 2022, requiring COVID‑19 booster vaccinations for all employees and prospective employees. All prospective employees must provide proof of vaccination or appropriate medical/religious accommodation documentation prior to the first day of employment.
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Contributes to developing the database of health and human services available to the target population and disseminates this information among the population through CASA’s Bilingual Health Information Hotline. The Health Information Specialist will also contribute to the assessment of actual access to health care services through interviews with clients served by the Hotline.
Essential Responsibilities
Maintains an up-to-date referral database and makes relevant additions in response to the needs of the target population.
In coordination with the Manager, promotes the Information Hotline via direct outreach, advertisements, networking, and printed media.
Incorporates caller demographics, reasons for calling, and referrals into the database.
Provides information, referrals, and navigational assistance to callers and walk‑in members.
Contributes to an ongoing assessment of actual access to health and human services for the target population, including information on Medicare and Medicaid eligibility.
Maintains a 24‑hour maximum response time for all callers who leave voicemails and coordinates access with other team members when out on leave.
Submits aggregate data reports of Hotline calls and walk‑in services to the supervisor.
Participates actively in the annual planning process, including developing and executing individual work plans and evaluating and providing feedback on plans throughout the year.
Participates in program meetings, planning, and evaluation.
Participates in CASA actions, mobilizations, and events as needed.
Provides quality customer service, interactions, and responses to all members, partner organizations, vendors, visitors, callers, and any other individual or organization encountered in the role with CASA.
Understands and promotes CASA membership and services.
Maintains a positive attitude.
Other duties as assigned.
Education / Certification / License
Comparable experience; a degree is a plus.
Valid US Driver’s License and a reliable vehicle.
Knowledge, Skills, and Abilities Required
Experience navigating the social services system in the CASA service area, with general knowledge of Medicaid, Medicare, WIC, community clinics, and the healthcare system.
Experience working with the community over the phone and in person.
Computer skills and experience with databases (e.g., Salesforce), internet searching, and spreadsheet software.
Bilingual in French and English (required).
Excellent customer service, problem‑solving, initiative, and great organizational skills.
Compensation
$24.0385 - $27.2262 per hour
Benefits Description
Who is eligible? All full‑time and part‑time permanent positions working 20 hours or more per week.
What we offer:
Generous paid time off: annual leave starting at three weeks per year (proportional accrual per pay period), two weeks of sick leave, three days of personal leave, and additional compensatory leave for exempt employees.
Sixteen (16) paid holidays per calendar year.
Excellent benefits package including employer‑paid health, dental, and vision insurance (CASA pays 100% of the premium costs for the employee up to the HMO plan, 55% for spouses, 65% for children, and 60% for families); basic life and AD&D; long and short term disability insurance; professional development reimbursement up to $3,000 for related coursework; and an Employee Assistance Program (EAP).
Additional voluntary benefits: FSA account including dependent care; 401(k) retirement plan with a 2% employer discretionary match; accident, critical indemnity, and hospital insurance.
Allowances: mileage reimbursements for positions that require driving on CASA business; cell phone stipend for positions that require using a cellphone for CASA business.
Physical Requirements
Regularly required to sit and occasionally required to stand or walk. Employee may be required to lift up to 25 lbs.
Work Environment
The work environment may involve exposure to wet and/or humid conditions and outside weather. The noise level is usually moderate.
Union and Legal Information
This is a union position represented by the Communication Workers of America, Local WBNG 32035. All bargaining unit positions require membership or agency fee payment.
CASA Inc. and CASA in Action do not discriminate on the basis of race, color, creed, religion, gender identity, sexual orientation, age, mental or physical disability, ancestry, marital status, or national origin.
Vaccination Policy
CASA has implemented a mandatory vaccination policy effective 01 February 2022, requiring COVID‑19 booster vaccinations for all employees and prospective employees. All prospective employees must provide proof of vaccination or appropriate medical/religious accommodation documentation prior to the first day of employment.
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