Member Service Representative - Contact Center
Kohler Credit Union, Mequon, WI, United States
Launch a Career That Makes an Impact
Kohler Credit Union is seeking a
Full-Time Member Service Representative
to join our Contact Center team. Starting pay is
$20 per hour , and no prior financial experience is required. This is a great opportunity to begin a career in financial services while making a real difference in the lives of our members.
Location:
Training in Sheboygan, WI, with the opportunity to transition to the Mequon Branch upon completion of training.
Why Kohler Credit Union
At Kohler Credit Union, we support you both professionally and personally. Enjoy competitive pay and great benefits, including
medical ,
dental ,
vision ,
401(k)
with employer contributions,
pension ,
paid time off , and
tuition reimbursement . Join a collaborative, purpose-driven team that values connection, celebrates success, and makes a meaningful impact.
What You'll Do
In this role, you will serve as a primary point of contact for members, delivering high-quality support through phone, chat, email, and secure messaging. You will assist with questions, resolve concerns, and guide members toward solutions that support their financial goals.
Provide support to members via phone, chat, email, and secure messaging
Respond to inquiries, troubleshoot issues, and deliver accurate, timely solutions
Identify and recommend products and services that meet members' needs
Assist with account-related services such as debit cards, account updates, and mobile deposit verification
Maintain accuracy and ensure compliance in all interactions and documentation
Work collaboratively with team members to achieve service goals and enhance the overall member experience
Participate in ongoing training and development opportunities
What We're Looking For
High school diploma or equivalent
Previous customer service or sales experience preferred
Strong communication skills, both written and verbal
Ability to manage multiple tasks across different communication channels
Detail-oriented with a commitment to accuracy
Ability to follow compliance and regulatory requirements
Work Schedule
Monday through Thursday: 8:00 AM to 5:00 PM
Friday: 8:00 AM to 6:00 PM
Rotating Saturdays: 9:00 AM to 12:00 PM
Apply Today!
Start a meaningful career where your work supports others every day. Join Kohler Credit Union as a Member Service Representative and grow your future while helping members achieve their financial goals.
Applicants must be legally authorized to work in the United States without current or future visa sponsorship.
#J-18808-Ljbffr
Kohler Credit Union is seeking a
Full-Time Member Service Representative
to join our Contact Center team. Starting pay is
$20 per hour , and no prior financial experience is required. This is a great opportunity to begin a career in financial services while making a real difference in the lives of our members.
Location:
Training in Sheboygan, WI, with the opportunity to transition to the Mequon Branch upon completion of training.
Why Kohler Credit Union
At Kohler Credit Union, we support you both professionally and personally. Enjoy competitive pay and great benefits, including
medical ,
dental ,
vision ,
401(k)
with employer contributions,
pension ,
paid time off , and
tuition reimbursement . Join a collaborative, purpose-driven team that values connection, celebrates success, and makes a meaningful impact.
What You'll Do
In this role, you will serve as a primary point of contact for members, delivering high-quality support through phone, chat, email, and secure messaging. You will assist with questions, resolve concerns, and guide members toward solutions that support their financial goals.
Provide support to members via phone, chat, email, and secure messaging
Respond to inquiries, troubleshoot issues, and deliver accurate, timely solutions
Identify and recommend products and services that meet members' needs
Assist with account-related services such as debit cards, account updates, and mobile deposit verification
Maintain accuracy and ensure compliance in all interactions and documentation
Work collaboratively with team members to achieve service goals and enhance the overall member experience
Participate in ongoing training and development opportunities
What We're Looking For
High school diploma or equivalent
Previous customer service or sales experience preferred
Strong communication skills, both written and verbal
Ability to manage multiple tasks across different communication channels
Detail-oriented with a commitment to accuracy
Ability to follow compliance and regulatory requirements
Work Schedule
Monday through Thursday: 8:00 AM to 5:00 PM
Friday: 8:00 AM to 6:00 PM
Rotating Saturdays: 9:00 AM to 12:00 PM
Apply Today!
Start a meaningful career where your work supports others every day. Join Kohler Credit Union as a Member Service Representative and grow your future while helping members achieve their financial goals.
Applicants must be legally authorized to work in the United States without current or future visa sponsorship.
#J-18808-Ljbffr