Engineering System Support Engineer
Ring Inc, Los Angeles, CA, United States
Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.
Hermeus is scaling its engineering systems following the deployment of Siemens NX and Teamcenter. As we move from go-live into stabilization and continuous improvement, we are building a dedicated capability to support engineering teams and ensure system reliability, usability, and performance. This is not a traditional help desk role. This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing system issues, improving system behavior, and enabling engineers to move faster with confidence.
As an
Engineering System Support Engineer , you will be the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment.
Responsibilities
NX / Teamcenter Support (Tier 2/3)
Resolve NX and Teamcenter issues impacting engineering workflows
Debug assemblies, drawings, and modeling issues (and more)
Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures
Analyze system and client logs to identify root causes
Engineering Workflow & Data Integrity
Troubleshoot release workflows, approvals, and ownership issues
Resolve stuck or failed workflows and parallel process conflicts
Correct part creation, template usage, and data entry issues with engineering teams
System Stability & Performance
Diagnose client-side issues (cache, environment, SSO behavior)
Differentiate system defects from user/configuration issues
Support upgrades, patches, and environment changes
Maintain stability during high-usage engineering cycles
User Enablement & Support Experience
Serve as primary support contact for NX and Teamcenter users
Provide clear, actionable guidance to resolve and prevent issues
Develop SOPs, troubleshooting guides, and knowledge base content
Improve support processes (ticket quality, SLAs, escalation paths)
Continuous Improvement
Identify recurring issues and drive root-cause fixes
Partner with PLM and engineering teams to improve usability
Recommend UX improvements (defaults, templates, workflow simplification)
Transition manual fixes into standardized, system-enforced solutions
Minimum Requirements
Hands-on experience with Siemens NX (modeling, assemblies, drafting)
2+ years working with Teamcenter data structures and workflows
Experience troubleshooting PLM/CAD issues in production environments
Ability to read and interpret NX and Teamcenter logs
Strong understanding of engineering workflows and product structures
Ability to distinguish user error from system/configuration issues
Preferred Skills and Experience
Bachelor's degree in Engineering, Information Systems, Computer Science, or a related field, or equivalent hands-on experience
Experience with Active Workspace (AWC)
Familiarity with release workflows and access control models
Exposure to CAD standards, templates, and automation (Check-Mate or similar)
Experience in aerospace or complex manufacturing environments
Understanding of PLM integrations with downstream
Salary
$117,300 - $158,700 a year
The salary information provided is a general guideline only. Hermeus takes various factors into account, including, but not limited to, the position's scope and responsibilities, the candidate's professional background, education and training, essential skills, and market and business considerations, when presenting a job offer. Compensation is only one part of our total rewards package.
Benefits
100% employer-paid health care
401k & retirement plans
Unlimited PTO
Weekly paid office lunches
Fully stocked breakrooms
Stock options
Paid parental leave
U.S. EXPORT CONTROL COMPLIANCE STATUS
The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a U.S. person as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.
EQUAL OPPORTUNITY
Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
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Hermeus is scaling its engineering systems following the deployment of Siemens NX and Teamcenter. As we move from go-live into stabilization and continuous improvement, we are building a dedicated capability to support engineering teams and ensure system reliability, usability, and performance. This is not a traditional help desk role. This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing system issues, improving system behavior, and enabling engineers to move faster with confidence.
As an
Engineering System Support Engineer , you will be the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment.
Responsibilities
NX / Teamcenter Support (Tier 2/3)
Resolve NX and Teamcenter issues impacting engineering workflows
Debug assemblies, drawings, and modeling issues (and more)
Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures
Analyze system and client logs to identify root causes
Engineering Workflow & Data Integrity
Troubleshoot release workflows, approvals, and ownership issues
Resolve stuck or failed workflows and parallel process conflicts
Correct part creation, template usage, and data entry issues with engineering teams
System Stability & Performance
Diagnose client-side issues (cache, environment, SSO behavior)
Differentiate system defects from user/configuration issues
Support upgrades, patches, and environment changes
Maintain stability during high-usage engineering cycles
User Enablement & Support Experience
Serve as primary support contact for NX and Teamcenter users
Provide clear, actionable guidance to resolve and prevent issues
Develop SOPs, troubleshooting guides, and knowledge base content
Improve support processes (ticket quality, SLAs, escalation paths)
Continuous Improvement
Identify recurring issues and drive root-cause fixes
Partner with PLM and engineering teams to improve usability
Recommend UX improvements (defaults, templates, workflow simplification)
Transition manual fixes into standardized, system-enforced solutions
Minimum Requirements
Hands-on experience with Siemens NX (modeling, assemblies, drafting)
2+ years working with Teamcenter data structures and workflows
Experience troubleshooting PLM/CAD issues in production environments
Ability to read and interpret NX and Teamcenter logs
Strong understanding of engineering workflows and product structures
Ability to distinguish user error from system/configuration issues
Preferred Skills and Experience
Bachelor's degree in Engineering, Information Systems, Computer Science, or a related field, or equivalent hands-on experience
Experience with Active Workspace (AWC)
Familiarity with release workflows and access control models
Exposure to CAD standards, templates, and automation (Check-Mate or similar)
Experience in aerospace or complex manufacturing environments
Understanding of PLM integrations with downstream
Salary
$117,300 - $158,700 a year
The salary information provided is a general guideline only. Hermeus takes various factors into account, including, but not limited to, the position's scope and responsibilities, the candidate's professional background, education and training, essential skills, and market and business considerations, when presenting a job offer. Compensation is only one part of our total rewards package.
Benefits
100% employer-paid health care
401k & retirement plans
Unlimited PTO
Weekly paid office lunches
Fully stocked breakrooms
Stock options
Paid parental leave
U.S. EXPORT CONTROL COMPLIANCE STATUS
The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a U.S. person as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.
EQUAL OPPORTUNITY
Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
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