Lead Director, AI/ML Solutions Engineering & Delivery
Koitecc Solutions, Plano, TX, United States
POSITION SUMMARY
CVS Health is hiring a
Lead Director, AI/ML Solutions Engineering & Delivery
to deliver better health outcomes by meeting consumers where they are—through local care, digital experiences, and a nationwide team committed to quality, safety, and affordability. The Solutions Engineering and Infrastructure organization is building an enterprise AI/ML capability that delivers reliable, responsible, and secure AI‑powered platforms and solutions at Fortune 5 scale. This role is foundational to developing that capability.
Reporting to the Executive Director of AI/ML, this leader will build and lead an engineering and delivery organization responsible for designing, scaling, and delivering AI/ML solutions and reusable products. The role partners closely with leaders and engineers across IT Operations, Security, AI/ML, Observability, and Product to establish standards, frameworks, and massively scalable architectures while leading end‑to‑end delivery from proposal and prototype through production and enterprise adoption.
This is a U.S.-based remote position; candidates must reside within the United States.
PRIMARY DUTIES AND RESPONSIBILITIES
Scalable Architecture & Technical Leadership
Define and operationalize engineering standards for AI/ML‑native applications, including secure‑by‑design patterns, dependency management, testing strategies, and documentation.
Lead architecture and design reviews for high‑impact initiatives; identify risks across security, privacy, resiliency, data quality, cost, and compliance, and drive mitigation plans.
Design and evolve agentic AI systems that support real‑time and batch workloads, high‑throughput inference, low‑latency APIs, and multi‑tenant enterprise usage.
Drive platform‑level architecture decisions across multi‑cloud and on‑prem environments, including GPU/accelerator strategy, Kubernetes orchestration, networking, storage, and identity.
Innovation‑to‑Production Delivery
Partner with intake, governance, product, operations, security, and engineering stakeholders to shape proposals and business cases; translate objectives into executable technical roadmaps.
Rapidly build and validate proofs of concept with clear success criteria (OKRs, KPIs) in collaboration with stakeholders.
Scale validated solutions into production‑grade platforms and reusable products using CI/CD, automated testing, observability, and cost controls, enabling broad adoption through standard components and tooling.
Engineering Enablement & Community of Practice
Mentor senior and staff engineers; elevate engineering quality through coaching, reusable design patterns, and onboarding materials.
Develop internal developer playbooks, templates, and golden paths to accelerate delivery while ensuring compliance with enterprise standards.
Serve as a technical liaison across AI/ML teams at CVS Health to promote reuse, interoperability, and consistent practices.
People, Financial, and Vendor Management
Recruit, retain, and develop high‑performing technical product managers, engineering managers, and senior engineers; establish clear career paths and a culture of continuous learning.
Own delivery proposals, project estimates, budgets, chargeback models, and vendor relationships, ensuring value, performance, and compliance.
Establish operating rhythms, delivery metrics, and transparent reporting for execution health, product quality, and cost management.
Enforce strong project management and agile practices across all delivery cycles.
Collaborate effectively across a matrixed organization and geographically dispersed virtual teams.
REQUIRED QUALIFICATIONS
10+ years of progressive software engineering experience, including enterprise platforms and distributed systems.
5+ years delivering AI/ML‑enabled systems (including GenAI and Agentic AI) to production with strong reliability, security, and governance.
10+ years leading large‑scale initiatives across multiple teams in regulated or high‑compliance environments.
10+ years of experience with IT operations, cybersecurity standards, and best operational practices.
5+ years designing scalable, resilient AI solutions, including APIs, event‑driven systems, data pipelines, and multi‑tenant architectures.
5+ years of experience with agentic AI system lifecycle practices, including CI/CD, evaluation, monitoring, drift detection, and rollback.
10+ years of experience with modern cloud platforms, Kubernetes, infrastructure‑as‑code, and secure software supply chain practices.
5+ years building AI‑enabled applications using LLMs, RAG, embeddings, vector stores, and tool/function calling, including designing evaluation frameworks and safety guardrails (e.g., GCP Vertex AI, Azure Foundation, Anthropic Claude Agents).
PREFERRED QUALIFICATIONS
Acts as a trusted advisor, providing expert guidance within a technical specialization to enhance the effectiveness of complex initiatives.
Experience advising on scaling AI/ML platforms and ensuring adherence to technical strategies, standards, and policies.
Strong technical acumen with the ability to apply deep knowledge of specific technologies to practical solutions.
Demonstrated thought leadership and awareness of emerging AI/ML industry trends and best practices.
Strong presentation skills, including the ability to create clear, compelling executive‑level materials and communicate effectively with diverse stakeholders.
Excellent communication skills, translating complex tradeoffs into clear recommendations and executable plans.
Proven program and project management experience leading multiple initiatives in parallel.
EDUCATION
Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).
EEO STATEMENT
CVS Health is an affirmative action employer, and is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
#J-18808-Ljbffr
CVS Health is hiring a
Lead Director, AI/ML Solutions Engineering & Delivery
to deliver better health outcomes by meeting consumers where they are—through local care, digital experiences, and a nationwide team committed to quality, safety, and affordability. The Solutions Engineering and Infrastructure organization is building an enterprise AI/ML capability that delivers reliable, responsible, and secure AI‑powered platforms and solutions at Fortune 5 scale. This role is foundational to developing that capability.
Reporting to the Executive Director of AI/ML, this leader will build and lead an engineering and delivery organization responsible for designing, scaling, and delivering AI/ML solutions and reusable products. The role partners closely with leaders and engineers across IT Operations, Security, AI/ML, Observability, and Product to establish standards, frameworks, and massively scalable architectures while leading end‑to‑end delivery from proposal and prototype through production and enterprise adoption.
This is a U.S.-based remote position; candidates must reside within the United States.
PRIMARY DUTIES AND RESPONSIBILITIES
Scalable Architecture & Technical Leadership
Define and operationalize engineering standards for AI/ML‑native applications, including secure‑by‑design patterns, dependency management, testing strategies, and documentation.
Lead architecture and design reviews for high‑impact initiatives; identify risks across security, privacy, resiliency, data quality, cost, and compliance, and drive mitigation plans.
Design and evolve agentic AI systems that support real‑time and batch workloads, high‑throughput inference, low‑latency APIs, and multi‑tenant enterprise usage.
Drive platform‑level architecture decisions across multi‑cloud and on‑prem environments, including GPU/accelerator strategy, Kubernetes orchestration, networking, storage, and identity.
Innovation‑to‑Production Delivery
Partner with intake, governance, product, operations, security, and engineering stakeholders to shape proposals and business cases; translate objectives into executable technical roadmaps.
Rapidly build and validate proofs of concept with clear success criteria (OKRs, KPIs) in collaboration with stakeholders.
Scale validated solutions into production‑grade platforms and reusable products using CI/CD, automated testing, observability, and cost controls, enabling broad adoption through standard components and tooling.
Engineering Enablement & Community of Practice
Mentor senior and staff engineers; elevate engineering quality through coaching, reusable design patterns, and onboarding materials.
Develop internal developer playbooks, templates, and golden paths to accelerate delivery while ensuring compliance with enterprise standards.
Serve as a technical liaison across AI/ML teams at CVS Health to promote reuse, interoperability, and consistent practices.
People, Financial, and Vendor Management
Recruit, retain, and develop high‑performing technical product managers, engineering managers, and senior engineers; establish clear career paths and a culture of continuous learning.
Own delivery proposals, project estimates, budgets, chargeback models, and vendor relationships, ensuring value, performance, and compliance.
Establish operating rhythms, delivery metrics, and transparent reporting for execution health, product quality, and cost management.
Enforce strong project management and agile practices across all delivery cycles.
Collaborate effectively across a matrixed organization and geographically dispersed virtual teams.
REQUIRED QUALIFICATIONS
10+ years of progressive software engineering experience, including enterprise platforms and distributed systems.
5+ years delivering AI/ML‑enabled systems (including GenAI and Agentic AI) to production with strong reliability, security, and governance.
10+ years leading large‑scale initiatives across multiple teams in regulated or high‑compliance environments.
10+ years of experience with IT operations, cybersecurity standards, and best operational practices.
5+ years designing scalable, resilient AI solutions, including APIs, event‑driven systems, data pipelines, and multi‑tenant architectures.
5+ years of experience with agentic AI system lifecycle practices, including CI/CD, evaluation, monitoring, drift detection, and rollback.
10+ years of experience with modern cloud platforms, Kubernetes, infrastructure‑as‑code, and secure software supply chain practices.
5+ years building AI‑enabled applications using LLMs, RAG, embeddings, vector stores, and tool/function calling, including designing evaluation frameworks and safety guardrails (e.g., GCP Vertex AI, Azure Foundation, Anthropic Claude Agents).
PREFERRED QUALIFICATIONS
Acts as a trusted advisor, providing expert guidance within a technical specialization to enhance the effectiveness of complex initiatives.
Experience advising on scaling AI/ML platforms and ensuring adherence to technical strategies, standards, and policies.
Strong technical acumen with the ability to apply deep knowledge of specific technologies to practical solutions.
Demonstrated thought leadership and awareness of emerging AI/ML industry trends and best practices.
Strong presentation skills, including the ability to create clear, compelling executive‑level materials and communicate effectively with diverse stakeholders.
Excellent communication skills, translating complex tradeoffs into clear recommendations and executable plans.
Proven program and project management experience leading multiple initiatives in parallel.
EDUCATION
Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).
EEO STATEMENT
CVS Health is an affirmative action employer, and is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
#J-18808-Ljbffr