Ancillary Support Coordinator - Lab Services - Kelsey Seybold Clinics: Main Camp
UnitedHealth Group, Houston, TX, United States
Under the oversight of the Laboratory Ancillary Support Supervisor, the Ancillary Support Coordinator will serve as the point of contact for all service‑related issues for Lab Services. This role will provide high‑level customer service and will work to build strong relationships with KSC employees, third‑party contractors, and patients. The Ancillary Support Coordinator will serve as the focal point of communication providing resolution to concerns involving TATs, supplies, interface issues, test add‑ons, send‑out testing sourcing and other items as needed. The Ancillary Support Coordinator will also provide administrative support to ensure the highest level of customer services is provided within the Laboratory Services Department, including problem initiation, investigation, and resolution.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
Associate Degree in Medical Lab Technology, Biology, Chemistry, or related life science or additional 3+ years of relevant customer service/MLT/MT experience may be substituted for degree
3+ years of prior MLT/MT experience OR 5+ years of customer service experience within a laboratory, clinical or hospital environment OR 5 years' experience working in a contact center/call center environment
Intermediate Microsoft Office Suite skills
Preparation and analysis of quarterly and monthly reports
Medical terminology used in a clinical setting
Proven critical thinking skills to support good judgment and decision-making; able to carefully consider impact of actions on all affected departments.
Proven excellent written and verbal communication skills ability to deliver organized and concise presentations tailored to audience.
Proven excellent time management and prioritization skills- ability to work independently
Proven excellent customer service skills; must exhibit
Proven to be detail‑oriented
Proven to be flexibility, must be able to work extended shifts or weekends in situations deemed necessary by management
Preferred Qualifications
Bachelor's Degree in medical Lab Technology, Biology, Chemistry, or related life science
Bilingual
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20.38 to $36.44 per hour based on full‑time employment.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
Associate Degree in Medical Lab Technology, Biology, Chemistry, or related life science or additional 3+ years of relevant customer service/MLT/MT experience may be substituted for degree
3+ years of prior MLT/MT experience OR 5+ years of customer service experience within a laboratory, clinical or hospital environment OR 5 years' experience working in a contact center/call center environment
Intermediate Microsoft Office Suite skills
Preparation and analysis of quarterly and monthly reports
Medical terminology used in a clinical setting
Proven critical thinking skills to support good judgment and decision-making; able to carefully consider impact of actions on all affected departments.
Proven excellent written and verbal communication skills ability to deliver organized and concise presentations tailored to audience.
Proven excellent time management and prioritization skills- ability to work independently
Proven excellent customer service skills; must exhibit
Proven to be detail‑oriented
Proven to be flexibility, must be able to work extended shifts or weekends in situations deemed necessary by management
Preferred Qualifications
Bachelor's Degree in medical Lab Technology, Biology, Chemistry, or related life science
Bilingual
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20.38 to $36.44 per hour based on full‑time employment.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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