Principal Associate, Risk Manager - Issues & Events Management (Hybrid)
Capital One National Association, Richmond, VA, United States
Principal Associate, Risk Manager - Issues & Events Management (Hybrid)
As a Principal Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management. Each issue or event is a self-contained project; it requires analysis of the underlying breakdown, identification of the right solution and ongoing execution to facilitate closure. Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card.
We are seeking dedicated, disciplined, risk professionals who excel in a team environment. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of Issue and Event Management.
Specific responsibilities include, but are not limited to:
Provide project management for Issue and Event management execution through established processes and standards to mitigate risk to company and ensure optimal customer recovery
Partner with Legal and Compliance to deeply understand exposure from breakdowns to provide guidance to the business
Guide root cause analysis to ensure the breakdown is fully understood to influence sustainable containment plans in order to prevent similar future breakdowns
Coordinate, influence and negotiate priorities with partner dependencies to ensure event goals/timelines are met; escalating when appropriate
Streamline interactions with the business related to breakdown enhancement, event progress and process improvement opportunities
Support research and problem‑solving as needed to support the business
Training and development of teammates and others as necessary
Establishing strong interaction models and relationships to collaborate with key stakeholders, ensuring delivery of commitments
Maintaining performance that aligns with quality and production metrics
A successful candidate will have:
A deep understanding of Capital One Enterprise Risk Management Standards, tools, playbooks and systems to document the risk and resolution as required.
Demonstrated outstanding communication, relationship building.
Exceptional collaboration skills necessary for interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes.
Strong judgment and critical thinking skills.
Additional qualifications:
Process and project management experience with excellent organization and planning skills.
Capacity to deliver quality work, multi‑task, and focus on priorities in a dynamic environment.
Strong problem solving skills.
Basic Qualifications:
High school diploma, GED or equivalent
At least 2 years of Operations, Financial Services Compliance or Risk Management experience
At least 2 years of experience in Process Management or Project Management
Preferred Qualifications:
Bachelor’s Degree or military experience
1+ years of Risk Event management or Issue Management experience
1+ years of analytical experience
3+ years of experience in management of multiple projects concurrently in an autonomous environment
3+ years of risk methodologies and corporate risk practices experience
3+ years of operations management or risk management experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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As a Principal Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management. Each issue or event is a self-contained project; it requires analysis of the underlying breakdown, identification of the right solution and ongoing execution to facilitate closure. Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card.
We are seeking dedicated, disciplined, risk professionals who excel in a team environment. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of Issue and Event Management.
Specific responsibilities include, but are not limited to:
Provide project management for Issue and Event management execution through established processes and standards to mitigate risk to company and ensure optimal customer recovery
Partner with Legal and Compliance to deeply understand exposure from breakdowns to provide guidance to the business
Guide root cause analysis to ensure the breakdown is fully understood to influence sustainable containment plans in order to prevent similar future breakdowns
Coordinate, influence and negotiate priorities with partner dependencies to ensure event goals/timelines are met; escalating when appropriate
Streamline interactions with the business related to breakdown enhancement, event progress and process improvement opportunities
Support research and problem‑solving as needed to support the business
Training and development of teammates and others as necessary
Establishing strong interaction models and relationships to collaborate with key stakeholders, ensuring delivery of commitments
Maintaining performance that aligns with quality and production metrics
A successful candidate will have:
A deep understanding of Capital One Enterprise Risk Management Standards, tools, playbooks and systems to document the risk and resolution as required.
Demonstrated outstanding communication, relationship building.
Exceptional collaboration skills necessary for interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes.
Strong judgment and critical thinking skills.
Additional qualifications:
Process and project management experience with excellent organization and planning skills.
Capacity to deliver quality work, multi‑task, and focus on priorities in a dynamic environment.
Strong problem solving skills.
Basic Qualifications:
High school diploma, GED or equivalent
At least 2 years of Operations, Financial Services Compliance or Risk Management experience
At least 2 years of experience in Process Management or Project Management
Preferred Qualifications:
Bachelor’s Degree or military experience
1+ years of Risk Event management or Issue Management experience
1+ years of analytical experience
3+ years of experience in management of multiple projects concurrently in an autonomous environment
3+ years of risk methodologies and corporate risk practices experience
3+ years of operations management or risk management experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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