Universal Banker III (UB III)
Community State Bank, Madison, WI, United States
Purpose
Universal Banker is responsible for transactional activity, opening and maintaining personal and business accounts, account resolutions, as well as consumer lending duties. The individual will also provide cross‑selling opportunities to current and future customers. This position is the face of the bank with the overall purpose of providing quality and efficiency to customers. They will have a thorough understanding of the customer’s transaction requirements and be able to effectively communicate all available options. They will educate customers about Community State Bank’s options and refer to the appropriate products and services matching the customer needs.
Essential Duties and Responsibilities
Transactional/Customer Assistance
Process customers’ deposits, withdrawals, loan payments, loan & cash advances, cashier’s checks, money orders, and other routine requests.
Routinely provide customers with necessary information and troubleshoot customer issues.
Be familiar with customers’ resources to be able to assist customers.
Assist customers with access to safe deposit boxes, address changes, & travel notifications.
Troubleshoot issues with debit cards, online banking, & account issues.
Collect information for outgoing wire transfers.
Balance and maintain ATM.
Close accounts including IRA’s & HSA’s.
Take loan applications, quote rates, terms, projected payments, and oversee loan closing.
Branch Responsibilities
Balance and maintain ATM.
Assist customers with access to safe deposit boxes.
Opening and closing operations of branch office.
Assist in cash needs for co‑workers and branch.
Provide assistance to Branch Manager as needed.
Cross‑selling
Recognize customer cues for appropriate products and services they currently may not be using.
Comply and work toward branch goals to achieve and/or exceed branch growth potential.
Account Acquisition
Open personal & business accounts for new and existing customers.
Perform follow up with customers.
Responsible for account maintenance.
Process customer account changes.
Assist with loan application process.
Other Activities
Demonstrate compliance with all bank regulations for assigned job functions and keep up to date on regulation changes; follow all bank policies and procedures, complete all required annual or job‑specific training.
Promote CSB as a relationship‑building financial institution with focus on volunteerism and teamwork.
Provide co‑workers with positivity and support.
Acquire knowledge and enhance job skills through training programs.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education
High school diploma or equivalent GED. Some banking or sales experience is required.
Responsibility and Decision‑Making
Recognize suspicious behavior and consult higher management on transactions. When the Retail Manager is out of the office, assume increased responsibility and provide solutions and options to customers.
Physical Demands
Ability to lift boxes of coin and work in a fast‑paced environment.
Work Environment
Fast paced.
Travel
This position would be working and traveling to other CSB locations in the Racine, Kenosha and Walworth counties.
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Universal Banker is responsible for transactional activity, opening and maintaining personal and business accounts, account resolutions, as well as consumer lending duties. The individual will also provide cross‑selling opportunities to current and future customers. This position is the face of the bank with the overall purpose of providing quality and efficiency to customers. They will have a thorough understanding of the customer’s transaction requirements and be able to effectively communicate all available options. They will educate customers about Community State Bank’s options and refer to the appropriate products and services matching the customer needs.
Essential Duties and Responsibilities
Transactional/Customer Assistance
Process customers’ deposits, withdrawals, loan payments, loan & cash advances, cashier’s checks, money orders, and other routine requests.
Routinely provide customers with necessary information and troubleshoot customer issues.
Be familiar with customers’ resources to be able to assist customers.
Assist customers with access to safe deposit boxes, address changes, & travel notifications.
Troubleshoot issues with debit cards, online banking, & account issues.
Collect information for outgoing wire transfers.
Balance and maintain ATM.
Close accounts including IRA’s & HSA’s.
Take loan applications, quote rates, terms, projected payments, and oversee loan closing.
Branch Responsibilities
Balance and maintain ATM.
Assist customers with access to safe deposit boxes.
Opening and closing operations of branch office.
Assist in cash needs for co‑workers and branch.
Provide assistance to Branch Manager as needed.
Cross‑selling
Recognize customer cues for appropriate products and services they currently may not be using.
Comply and work toward branch goals to achieve and/or exceed branch growth potential.
Account Acquisition
Open personal & business accounts for new and existing customers.
Perform follow up with customers.
Responsible for account maintenance.
Process customer account changes.
Assist with loan application process.
Other Activities
Demonstrate compliance with all bank regulations for assigned job functions and keep up to date on regulation changes; follow all bank policies and procedures, complete all required annual or job‑specific training.
Promote CSB as a relationship‑building financial institution with focus on volunteerism and teamwork.
Provide co‑workers with positivity and support.
Acquire knowledge and enhance job skills through training programs.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education
High school diploma or equivalent GED. Some banking or sales experience is required.
Responsibility and Decision‑Making
Recognize suspicious behavior and consult higher management on transactions. When the Retail Manager is out of the office, assume increased responsibility and provide solutions and options to customers.
Physical Demands
Ability to lift boxes of coin and work in a fast‑paced environment.
Work Environment
Fast paced.
Travel
This position would be working and traveling to other CSB locations in the Racine, Kenosha and Walworth counties.
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