Tax Examiner Associate
State of Ohio, Columbus, OH, United States
Job Description - Tax Examiner Associate (26000344)
Creating a seamless and user‑centric experience for all Ohio taxpayers, the Ohio Department of Taxation administers individual and business taxes across the state. Guided by our mission statement, we provide education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy and responsiveness.
What You’ll do as a Tax Examiner Associate
Serve as the “front line” for customer service by taking phone calls, answering emails and live chats, and conducting face‑to‑face interactions at our Welcome Center.
Educate taxpayers by responding to written and verbal questions, attending outreach events, and helping to create instructional materials.
Learn all aspects of the taxes administered by Taxation (such as individual income tax, business tax, or employer withholding).
Qualifications
Undergraduate core program in a business‑related field or public administration that included two courses in accounting.
At least three months of customer service experience, or equivalent educational credentials.
Technical skills: accounting and finance.
Professional skills: active learning, teamwork, problem solving, and customer focus.
Benefits
Medical coverage
Free dental, vision, and basic life insurance premiums after an eligibility period
Paid time off, including vacation, personal, sick leave, and 11 paid holidays per year
Childbirth, adoption, and foster‑care leave
Education and development opportunities (employee development funds, public service loan forgiveness, and more)
Public retirement systems (OPERS, STRS, SERS, HPRS) and optional deferred compensation (Ohio Deferred Compensation)
Supplemental Information
The final candidate selected will be required to undergo a criminal background check. Certain offenses, such as fraud, deceit, or theft, disqualify individuals from holding a position with substantial management or control over the property of a state agency.
ADA Statement
Ohio is a Disability Inclusion State and is committed to providing access, inclusion, and reasonable accommodation in employment opportunities in accordance with the Americans with Disabilities Act. To request a reasonable accommodation due to disability, contact ADA Coordinator J.D. Hawkins by phone: 614‑387‑1782 or email Accessibility@tax.ohio.gov.
A full Position Description will be provided during the interview process.
Drug‑Free Workplace
The State of Ohio prohibits the use of marijuana (recreational or non‑medical cannabis) and enforces additional restrictions under the State of Ohio Drug‑Free Workplace Policy (HR‑39).
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Creating a seamless and user‑centric experience for all Ohio taxpayers, the Ohio Department of Taxation administers individual and business taxes across the state. Guided by our mission statement, we provide education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy and responsiveness.
What You’ll do as a Tax Examiner Associate
Serve as the “front line” for customer service by taking phone calls, answering emails and live chats, and conducting face‑to‑face interactions at our Welcome Center.
Educate taxpayers by responding to written and verbal questions, attending outreach events, and helping to create instructional materials.
Learn all aspects of the taxes administered by Taxation (such as individual income tax, business tax, or employer withholding).
Qualifications
Undergraduate core program in a business‑related field or public administration that included two courses in accounting.
At least three months of customer service experience, or equivalent educational credentials.
Technical skills: accounting and finance.
Professional skills: active learning, teamwork, problem solving, and customer focus.
Benefits
Medical coverage
Free dental, vision, and basic life insurance premiums after an eligibility period
Paid time off, including vacation, personal, sick leave, and 11 paid holidays per year
Childbirth, adoption, and foster‑care leave
Education and development opportunities (employee development funds, public service loan forgiveness, and more)
Public retirement systems (OPERS, STRS, SERS, HPRS) and optional deferred compensation (Ohio Deferred Compensation)
Supplemental Information
The final candidate selected will be required to undergo a criminal background check. Certain offenses, such as fraud, deceit, or theft, disqualify individuals from holding a position with substantial management or control over the property of a state agency.
ADA Statement
Ohio is a Disability Inclusion State and is committed to providing access, inclusion, and reasonable accommodation in employment opportunities in accordance with the Americans with Disabilities Act. To request a reasonable accommodation due to disability, contact ADA Coordinator J.D. Hawkins by phone: 614‑387‑1782 or email Accessibility@tax.ohio.gov.
A full Position Description will be provided during the interview process.
Drug‑Free Workplace
The State of Ohio prohibits the use of marijuana (recreational or non‑medical cannabis) and enforces additional restrictions under the State of Ohio Drug‑Free Workplace Policy (HR‑39).
#J-18808-Ljbffr