Service Advisor
Castle Volkswagen of Schaumburg, Schaumburg, IL, United States
Great Service Advisors don't just write RO's – they cultivate and nurture customer relationships.
Have you worked in customer service or hospitality? Candidates with this type of experience translate incredibly well to the car business. Come join our team!
We are building something special at Volkswagen of Schaumburg, and want you to be a part of it.
What We Offer
Top-tier compensation
Career growth opportunities
Supportive leadership
The opportunity is here – are you ready?
What You’ll Do
As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.
What’s In It For you
401(K) with company match
Major medical (50% employee paid premium), Dental, Vision insurance options
Voluntary Benefits (Accident, Critical Illness, Disability, and more)
Life Insurance
Paid Time Off
Employee vehicle purchase discounts
Career advancement
What You’ll Bring to the Team
Ability to cultivate strong customer relationships
Previous Service Advisor/Writer experience; 2 consecutive years
Volkswagen experience is preferred
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Service Advisor: $61K - $83K
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
Have you worked in customer service or hospitality? Candidates with this type of experience translate incredibly well to the car business. Come join our team!
We are building something special at Volkswagen of Schaumburg, and want you to be a part of it.
What We Offer
Top-tier compensation
Career growth opportunities
Supportive leadership
The opportunity is here – are you ready?
What You’ll Do
As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.
What’s In It For you
401(K) with company match
Major medical (50% employee paid premium), Dental, Vision insurance options
Voluntary Benefits (Accident, Critical Illness, Disability, and more)
Life Insurance
Paid Time Off
Employee vehicle purchase discounts
Career advancement
What You’ll Bring to the Team
Ability to cultivate strong customer relationships
Previous Service Advisor/Writer experience; 2 consecutive years
Volkswagen experience is preferred
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Service Advisor: $61K - $83K
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr