Customer Quality Engineer - Power Solutions
Amphenol ICC, Phila, PA, United States
We are currently seeking a Quality Engineer to join our team located in Etters, PA. This critical role will report directly to the Global Operations Manager, Power Solutions.
Role Purpose
The Quality Engineer will serve as the primary liaison between customers and Amphenol Power solution group for all quality-related matters. This role focuses on managing customer complaints, conducting onsite visits, coordinating with third-party service providers for sorting, inspection, and rework, and ensuring compliance with customer and regulatory quality standards. The position requires strong critical thinking skills, excellent communication abilities, and a willingness to travel as needed.
Key Responsibilities
Customer Support & Communication
Function as the Single Point of Contact (SPOC) for customer quality issues.
Lead customer communication related to non-conformances, field returns, reliability concerns, and process deviations.
Participate in customer visits, audits, and meetings to review quality performance and address issues.
Complaint Management & Corrective Actions
Investigate customer complaints and coordinate containment actions with third‑party service providers.
Analyze quality failures, identify root causes, and implement corrective actions using 8D methodology.
Conduct root cause analysis and implement robust corrective actions using structured problem‑solving tools (8D, Fishbone, 5‑Why, FMEA, DOE).
Oversee sorting, rework, and verification activities performed by external partners.
Quality Planning & Documentation
Define and implement quality plans to ensure customer requirements are met.
Maintain and update quality documentation, including complaint reports, audits, and corrective action reports.
Support APQP/PPAP deliverables for new product introductions, engineering changes, and customer approvals.
Metrics & Reporting
Track and report quality metrics (defect rates, customer returns, warranty claims, COPQ) to internal stakeholders.
Measure customer satisfaction and use feedback to drive improvements.
Provide dashboards and performance summaries to operations, leadership, and global teams.
Training & Collaboration
Provide guidance on quality standards and best practices for internal teams and suppliers.
Work closely with global operations, engineering and production teams to ensure alignment on quality expectations.
Continuous Improvement & Collaboration
Drive continuous improvement initiatives aimed at reducing internal defects, improving First Pass Yield (FPY), and enhancing process capability.
Collaborate with design and manufacturing engineering teams to review PFMEA, control plans, and validation plans.
Travel & Coordination
Travel to customer sites to investigate complaints and resolve issues.
Coordinate with third‑party companies for sorting, rework, and containment activities.
Qualifications & Experience
Education:
BS in Mechanical/Industrial Engineering or Equivalent
Experience:
5–8 years in manufacturing or related industry
Preferred background: Injection Molding, Stamping Process, and Assembly Process (connectors/wiring harness)
Experience in customer handling and managing quality issues.
Direct experience with measuring instruments, inspection tools, and testing equipment
Skills & Competencies
Knowledge/training in QC tools
Proficiency with Core Tools: APQP, PPAP, FMEA, MSA, SPC
Expertise in 8D reporting and problem‑solving techniques
Awareness/training in ISO 9001, IATF 16949, VDA standards
Strong decision‑making, team building, and communication skills
Excellent presentation skills
Proficiency in statistical analysis software (e.g., Minitab) with the ability to perform advanced data analysis is a plus.
Knowledge of connector‑level environmental and electrical testing methods is a plus.
Other Requirements
Ability to travel to customer sites within the US and Mexico on a short notice.
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Role Purpose
The Quality Engineer will serve as the primary liaison between customers and Amphenol Power solution group for all quality-related matters. This role focuses on managing customer complaints, conducting onsite visits, coordinating with third-party service providers for sorting, inspection, and rework, and ensuring compliance with customer and regulatory quality standards. The position requires strong critical thinking skills, excellent communication abilities, and a willingness to travel as needed.
Key Responsibilities
Customer Support & Communication
Function as the Single Point of Contact (SPOC) for customer quality issues.
Lead customer communication related to non-conformances, field returns, reliability concerns, and process deviations.
Participate in customer visits, audits, and meetings to review quality performance and address issues.
Complaint Management & Corrective Actions
Investigate customer complaints and coordinate containment actions with third‑party service providers.
Analyze quality failures, identify root causes, and implement corrective actions using 8D methodology.
Conduct root cause analysis and implement robust corrective actions using structured problem‑solving tools (8D, Fishbone, 5‑Why, FMEA, DOE).
Oversee sorting, rework, and verification activities performed by external partners.
Quality Planning & Documentation
Define and implement quality plans to ensure customer requirements are met.
Maintain and update quality documentation, including complaint reports, audits, and corrective action reports.
Support APQP/PPAP deliverables for new product introductions, engineering changes, and customer approvals.
Metrics & Reporting
Track and report quality metrics (defect rates, customer returns, warranty claims, COPQ) to internal stakeholders.
Measure customer satisfaction and use feedback to drive improvements.
Provide dashboards and performance summaries to operations, leadership, and global teams.
Training & Collaboration
Provide guidance on quality standards and best practices for internal teams and suppliers.
Work closely with global operations, engineering and production teams to ensure alignment on quality expectations.
Continuous Improvement & Collaboration
Drive continuous improvement initiatives aimed at reducing internal defects, improving First Pass Yield (FPY), and enhancing process capability.
Collaborate with design and manufacturing engineering teams to review PFMEA, control plans, and validation plans.
Travel & Coordination
Travel to customer sites to investigate complaints and resolve issues.
Coordinate with third‑party companies for sorting, rework, and containment activities.
Qualifications & Experience
Education:
BS in Mechanical/Industrial Engineering or Equivalent
Experience:
5–8 years in manufacturing or related industry
Preferred background: Injection Molding, Stamping Process, and Assembly Process (connectors/wiring harness)
Experience in customer handling and managing quality issues.
Direct experience with measuring instruments, inspection tools, and testing equipment
Skills & Competencies
Knowledge/training in QC tools
Proficiency with Core Tools: APQP, PPAP, FMEA, MSA, SPC
Expertise in 8D reporting and problem‑solving techniques
Awareness/training in ISO 9001, IATF 16949, VDA standards
Strong decision‑making, team building, and communication skills
Excellent presentation skills
Proficiency in statistical analysis software (e.g., Minitab) with the ability to perform advanced data analysis is a plus.
Knowledge of connector‑level environmental and electrical testing methods is a plus.
Other Requirements
Ability to travel to customer sites within the US and Mexico on a short notice.
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