Lead CSR (Head Teller)
Builtwell Bank, Clarkrange, TN, United States
Clarkrange Branch
6882 S York Hwy
Clarkrange, TN 38553, USA
Description
As a Builtwell Bank Lead CSR, you will be the first face in relationship building for our valued customers. As you interact with the majority of our customers entering our Financial Centers, you will warmly welcome each one of them with an inviting smile while serving their transaction needs and having meaningful conversations to identify any additional opportunities to fulfill their full financial needs.
Job Duties and Primary Responsibilities
Lead CSR responsibilities include, but are not limited to the following:
Represent Builtwell Bank with integrity inside the branch and in the community, and ethically work within established policies and procedures while delivering world class, second to none customer service.
Supervise CSRs and provide meaningful coaching to them.
Run an inside or drive‑through teller window by providing paying and receiving transaction services to customers with accuracy, efficiency, professionalism, and personality in a fast paced environment.
Demonstrate knowledge of available products and services in order to answer customer inquiries.
Balance cash items, teller over/short report, and other negotiable financial items while adhering to all branch cash control policies and procedures.
Answer the telephone in a friendly and professional manner with a positive attitude of helping the customer.
Demonstrate exceptional teamwork to ensure branch team goals and individual goals are exceeded.
Required Qualifications
High school diploma or GED
Skills and Competencies
Basic computer skills
Ability to work with money transactions with high degree of accuracy
Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency
Ability to learn and follow financial center operation and security procedures.
Behaviors
Team Player
Works well as a member of a group
Dedicated
Devoted to a task or purpose with loyalty or integrity
Enthusiastic
Shows intense and eager enjoyment and interest
Detail Oriented
Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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6882 S York Hwy
Clarkrange, TN 38553, USA
Description
As a Builtwell Bank Lead CSR, you will be the first face in relationship building for our valued customers. As you interact with the majority of our customers entering our Financial Centers, you will warmly welcome each one of them with an inviting smile while serving their transaction needs and having meaningful conversations to identify any additional opportunities to fulfill their full financial needs.
Job Duties and Primary Responsibilities
Lead CSR responsibilities include, but are not limited to the following:
Represent Builtwell Bank with integrity inside the branch and in the community, and ethically work within established policies and procedures while delivering world class, second to none customer service.
Supervise CSRs and provide meaningful coaching to them.
Run an inside or drive‑through teller window by providing paying and receiving transaction services to customers with accuracy, efficiency, professionalism, and personality in a fast paced environment.
Demonstrate knowledge of available products and services in order to answer customer inquiries.
Balance cash items, teller over/short report, and other negotiable financial items while adhering to all branch cash control policies and procedures.
Answer the telephone in a friendly and professional manner with a positive attitude of helping the customer.
Demonstrate exceptional teamwork to ensure branch team goals and individual goals are exceeded.
Required Qualifications
High school diploma or GED
Skills and Competencies
Basic computer skills
Ability to work with money transactions with high degree of accuracy
Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency
Ability to learn and follow financial center operation and security procedures.
Behaviors
Team Player
Works well as a member of a group
Dedicated
Devoted to a task or purpose with loyalty or integrity
Enthusiastic
Shows intense and eager enjoyment and interest
Detail Oriented
Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr