Revenue Cycle Operations Manager
Omaze, Nashville, TN, United States
At Tend, we do dentistry differently — and that includes how we run our revenue cycle. The RCM Operations Manager plays a critical role in translating revenue cycle strategy into day‑to‑day execution by owning the operational performance of eligibility, billing, payment posting, insurance and patient AR, and credits and balancing. This role is a hands‑on operational leader who partners closely with Operations, Member Experience, and IT to ensure revenue cycle systems, workflows, and controls are working as designed — delivering accurate billing, strong cash flow, and a seamless, high‑trust member experience.
What You’ll Do
Own the end‑to‑end operational performance of core revenue cycle functions
Serve as a key operational partner to Operations, Member Experience, and Engineering to ensure revenue cycle workflows align with studio operations and member‑facing processes
Lead the implementation and optimization of RCM systems, tools, and workflow changes, ensuring strong adoption and operational readiness
Develop, maintain, and enforce standard operating procedures that drive consistency, accuracy, and scalability across the revenue cycle
Monitor operational performance and key revenue cycle KPIs, identifying risks, trends, and opportunities to improve cash flow and reduce member friction
Partner with IT and Engineering teams to define requirements, test enhancements, and resolve system issues impacting revenue cycle outcomes
Identify breakdowns and inefficiencies across eligibility, billing, posting, AR, and credits; drive root‑cause analysis and corrective action
Support automation and process improvement initiatives that reduce manual work, improve accuracy, and enable scale
Coach, support, and develop team members to ensure high‑quality execution and accountability
Who You Are
Tend to Others:
You focus on outcomes that matter — improving revenue performance, accuracy, and studio experience — and follow through to ensure changes actually deliver results.
Embrace Our Differences:
You listen to and respect the perspectives of studio teams, field leaders, and RCM partners, using those insights to create solutions that work across diverse environments.
Be Brave Enough to Lead:
You’re willing to surface problems, challenge ineffective processes, and advocate for better ways of working — even when it’s uncomfortable.
Savor the Ride:
You bring energy and positivity to change initiatives, helping teams stay motivated, connected, and committed through transitions.
Rooted in Growth:
You seek feedback, reflect on your impact, and continuously evolve your approach to be more effective as a leader and partner.
Role-Based Competencies
Move with Purpose:
You take initiative in the field, stepping in quickly to support studios during system changes, solve problems in real time, and keep implementations moving forward.
Create Clarity and Direction:
You organize complex rollouts, training schedules, and multi‑studio priorities in a way that gives teams confidence and keeps everyone moving toward the same outcomes.
Make It Make Sense:
You translate systems, workflows, and expectations into clear, practical guidance that studios and RCM teams can easily understand and apply.
What You Have
6+ years of experience in revenue cycle management, including hands‑on expertise in eligibility, billing, posting, insurance AR, patient AR, and credit balance resolution
Proven experience managing or overseeing revenue cycle operations in a multi‑location healthcare or dental environment
Strong understanding of how revenue cycle workflows intersect with studio operations and member experience
Experience partnering cross‑functionally with Operations, Member Experience, IT, and Finance.
Demonstrated ability to develop, implement, and maintain SOPs that drive consistency and operational excellence
Experience supporting system implementations, enhancements, or automation initiatives within the revenue cycle
Strong analytical and problem‑solving skills, with the ability to use data to identify risks and improvement opportunities
Clear, confident communicator who can explain complex workflows and system behavior in a practical, approachable way
Highly organized, with the ability to manage multiple workstreams and priorities in a dynamic, growth‑oriented environment
What We Offer
Health Comes First — medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
Plan for the Future — 401(k) plan because your future matters just as much as your now.
Support, When You Need It — Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
Smart Spending Options — Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre‑tax transit/parking benefits to make your dollars go further.
Time to Recharge — generous Paid Time Off (PTO) and company holidays — because rest is productive.
Bonus Eligible — annual bonus based on company and individual performance
Pay Range: $75,000 USD – $85,000 USD
Tend is an Equal Opportunity Employer
We’re committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
Legal and Compliance Notice
Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment‑related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.
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What You’ll Do
Own the end‑to‑end operational performance of core revenue cycle functions
Serve as a key operational partner to Operations, Member Experience, and Engineering to ensure revenue cycle workflows align with studio operations and member‑facing processes
Lead the implementation and optimization of RCM systems, tools, and workflow changes, ensuring strong adoption and operational readiness
Develop, maintain, and enforce standard operating procedures that drive consistency, accuracy, and scalability across the revenue cycle
Monitor operational performance and key revenue cycle KPIs, identifying risks, trends, and opportunities to improve cash flow and reduce member friction
Partner with IT and Engineering teams to define requirements, test enhancements, and resolve system issues impacting revenue cycle outcomes
Identify breakdowns and inefficiencies across eligibility, billing, posting, AR, and credits; drive root‑cause analysis and corrective action
Support automation and process improvement initiatives that reduce manual work, improve accuracy, and enable scale
Coach, support, and develop team members to ensure high‑quality execution and accountability
Who You Are
Tend to Others:
You focus on outcomes that matter — improving revenue performance, accuracy, and studio experience — and follow through to ensure changes actually deliver results.
Embrace Our Differences:
You listen to and respect the perspectives of studio teams, field leaders, and RCM partners, using those insights to create solutions that work across diverse environments.
Be Brave Enough to Lead:
You’re willing to surface problems, challenge ineffective processes, and advocate for better ways of working — even when it’s uncomfortable.
Savor the Ride:
You bring energy and positivity to change initiatives, helping teams stay motivated, connected, and committed through transitions.
Rooted in Growth:
You seek feedback, reflect on your impact, and continuously evolve your approach to be more effective as a leader and partner.
Role-Based Competencies
Move with Purpose:
You take initiative in the field, stepping in quickly to support studios during system changes, solve problems in real time, and keep implementations moving forward.
Create Clarity and Direction:
You organize complex rollouts, training schedules, and multi‑studio priorities in a way that gives teams confidence and keeps everyone moving toward the same outcomes.
Make It Make Sense:
You translate systems, workflows, and expectations into clear, practical guidance that studios and RCM teams can easily understand and apply.
What You Have
6+ years of experience in revenue cycle management, including hands‑on expertise in eligibility, billing, posting, insurance AR, patient AR, and credit balance resolution
Proven experience managing or overseeing revenue cycle operations in a multi‑location healthcare or dental environment
Strong understanding of how revenue cycle workflows intersect with studio operations and member experience
Experience partnering cross‑functionally with Operations, Member Experience, IT, and Finance.
Demonstrated ability to develop, implement, and maintain SOPs that drive consistency and operational excellence
Experience supporting system implementations, enhancements, or automation initiatives within the revenue cycle
Strong analytical and problem‑solving skills, with the ability to use data to identify risks and improvement opportunities
Clear, confident communicator who can explain complex workflows and system behavior in a practical, approachable way
Highly organized, with the ability to manage multiple workstreams and priorities in a dynamic, growth‑oriented environment
What We Offer
Health Comes First — medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
Plan for the Future — 401(k) plan because your future matters just as much as your now.
Support, When You Need It — Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
Smart Spending Options — Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre‑tax transit/parking benefits to make your dollars go further.
Time to Recharge — generous Paid Time Off (PTO) and company holidays — because rest is productive.
Bonus Eligible — annual bonus based on company and individual performance
Pay Range: $75,000 USD – $85,000 USD
Tend is an Equal Opportunity Employer
We’re committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
Legal and Compliance Notice
Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment‑related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.
#J-18808-Ljbffr