Senior Technical Program Manager - Guest Engagement, MarTech, Loyalty
Lululemon Athletica, Olympia, WA, United States
Senior Technical Program Manager - Guest Engagement, MarTech, Loyalty
Business Unit:
Store Support Centre (SSC)
Time Type:
Full-time
Description & Requirements
about this team
The Senior Technical Program Manager owns end-to-end delivery across a complex, multi-workstream portfolio spanning Guest Engagement, Loyalty, and MarTech . This role operates at the intersection of technical depth and executive program governance: translating engineering signal into actionable plans, managing cross-functional dependencies across 10+ teams, and ensuring delivery velocity and quality at scale. The program portfolio carries significant organizational visibility and financial scope, requiring strong judgment on trade-offs, proactive risk management, and the ability to build alignment across competing priorities without direct authority. This role works in close partnership with VP-level Engineering, Product, Architecture, and UX leaders, and reports into senior engineering leadership within Guest Engagement, Loyalty & MarTech . The Senior Technical Program Manager at the intersection of technical execution and strategic program governance, driving outcomes at scale across some of l ululemon’s highest-visibility digital investments.
core responsibilities
As a Senior Technical Program Manager, you will coordinate technology program delivery across multiple teams, managing dependencies and ensuring successful delivery of technical capabilities while balancing scope, timeline, and resource constraints. You will translate business needs into program plans, align work across teams, and drive program execution through effective planning, risk management, and stakeholder communication. You will own program success by tracking progress, managing changes, and coordinating delivery activities, continuously strengthening program management practices.
Select responsibilities include:
Lead programs coordinating multiple teams and workstreams to deliver strategic business outcomes
Define comprehensive program plansestablishingscope, timelines, budget, resource allocation, dependencies, and success metrics
Drive program execution using Agile delivery practices, orchestrating cross-functional delivery, managing interdependencies, mitigating risks, and ensuring predictable execution
Establish program governance including executive status reporting, steering committee management, and strategic risk escalation
Manage program budgets including financial planning, expenditure tracking, variance analysis, and investment optimization
qualifications
Bachelor’s degree in Business Administration , Computer Science, or equivalent experience; Master’s degree or PMP preferred
6-10 years of program management, project management, technology program coordination, or business analysis experience, or equivalent
Proventrack recordof planning and delivering complex, large-scale technology programs across multiple teams and organizational boundaries
Experience engagingseniorstakeholders and leaders to align delivery priorities and manage complex trade-offs and expectations
Demonstrated ability to manage cross-domain dependencies and risks using establishedframeworks;experience leading resolution across organizational boundaries
Own end-to-end program delivery across the Guest Engagement, Loyalty & MarTech portfolio, managing multiple concurrent workstreams with cross-functional dependencies and high organizational visibility.
Demonstrated experience managing $5M-$10M+ financial portfolios
Demonstrated experience managing technology portfolio and projects using various delivery methodologies including waterfall, agile and Kanban
must haves
Acknowledge the presence of choice in every moment and take personal responsibility for your life.
Possess an entrepreneurial spirit and continuously innovate to achieve great results.
Communicate with honesty and kindness and create the space for others to do the same.
Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
Foster connection by putting people first and building trusting relationships.
Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
additional notes
Authorization to work in
{U.S.A.}
is required for this role.
Please note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time for this role.
compensation and benefits package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this positionis from
$ 147,300 - $193,300
annually
; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Parenthood top-up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
Hybrid
In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com . In your email, please include the position title, the location of the position and the nature of your request.
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Business Unit:
Store Support Centre (SSC)
Time Type:
Full-time
Description & Requirements
about this team
The Senior Technical Program Manager owns end-to-end delivery across a complex, multi-workstream portfolio spanning Guest Engagement, Loyalty, and MarTech . This role operates at the intersection of technical depth and executive program governance: translating engineering signal into actionable plans, managing cross-functional dependencies across 10+ teams, and ensuring delivery velocity and quality at scale. The program portfolio carries significant organizational visibility and financial scope, requiring strong judgment on trade-offs, proactive risk management, and the ability to build alignment across competing priorities without direct authority. This role works in close partnership with VP-level Engineering, Product, Architecture, and UX leaders, and reports into senior engineering leadership within Guest Engagement, Loyalty & MarTech . The Senior Technical Program Manager at the intersection of technical execution and strategic program governance, driving outcomes at scale across some of l ululemon’s highest-visibility digital investments.
core responsibilities
As a Senior Technical Program Manager, you will coordinate technology program delivery across multiple teams, managing dependencies and ensuring successful delivery of technical capabilities while balancing scope, timeline, and resource constraints. You will translate business needs into program plans, align work across teams, and drive program execution through effective planning, risk management, and stakeholder communication. You will own program success by tracking progress, managing changes, and coordinating delivery activities, continuously strengthening program management practices.
Select responsibilities include:
Lead programs coordinating multiple teams and workstreams to deliver strategic business outcomes
Define comprehensive program plansestablishingscope, timelines, budget, resource allocation, dependencies, and success metrics
Drive program execution using Agile delivery practices, orchestrating cross-functional delivery, managing interdependencies, mitigating risks, and ensuring predictable execution
Establish program governance including executive status reporting, steering committee management, and strategic risk escalation
Manage program budgets including financial planning, expenditure tracking, variance analysis, and investment optimization
qualifications
Bachelor’s degree in Business Administration , Computer Science, or equivalent experience; Master’s degree or PMP preferred
6-10 years of program management, project management, technology program coordination, or business analysis experience, or equivalent
Proventrack recordof planning and delivering complex, large-scale technology programs across multiple teams and organizational boundaries
Experience engagingseniorstakeholders and leaders to align delivery priorities and manage complex trade-offs and expectations
Demonstrated ability to manage cross-domain dependencies and risks using establishedframeworks;experience leading resolution across organizational boundaries
Own end-to-end program delivery across the Guest Engagement, Loyalty & MarTech portfolio, managing multiple concurrent workstreams with cross-functional dependencies and high organizational visibility.
Demonstrated experience managing $5M-$10M+ financial portfolios
Demonstrated experience managing technology portfolio and projects using various delivery methodologies including waterfall, agile and Kanban
must haves
Acknowledge the presence of choice in every moment and take personal responsibility for your life.
Possess an entrepreneurial spirit and continuously innovate to achieve great results.
Communicate with honesty and kindness and create the space for others to do the same.
Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
Foster connection by putting people first and building trusting relationships.
Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
additional notes
Authorization to work in
{U.S.A.}
is required for this role.
Please note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time for this role.
compensation and benefits package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this positionis from
$ 147,300 - $193,300
annually
; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Parenthood top-up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
Hybrid
In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com . In your email, please include the position title, the location of the position and the nature of your request.
#J-18808-Ljbffr