IT Support Engineer I, OTS
Amazon, Austin, TX, United States
Job ID: 10405942 | Amazon.com Services LLC
About OTS
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high‑quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result and can troubleshoot and solve straightforward problems that do not have defined SOPs.
Key Job Responsibilities
Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
Ensuring infrastructure networking and computing systems remain available during production hours.
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
Managing local technical projects.
Maintaining or creating policies, procedures, and processes.
Identifying root‑causes of operational issues and process inefficiencies.
Supporting customers from multiple buildings in the area, as well as remote customers.
Traveling within your local or regional area to support our customers.
Benefits
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a 401(k) matching program, and up to 20 weeks of paid parental leave. We maintain a casual dress code at each of our locations. Additional benefits include health insurance (medical, dental, vision, prescription, Basic Life & AD&D, supplemental life options, EAP, mental health support, Medical Advice Line, Flexible Spending Accounts, adoption and surrogacy reimbursement coverage), paid time off, and parental leave.
Basic Qualifications
1+ year of Windows Server technologies: AD, DFS, Print Services, SCCM.
2+ years of troubleshooting in a multi‑user high availability environment.
2+ years of PC repair, troubleshooting, deployment and liquidation experience.
1+ year of IT client, server, and network service delivery experience.
2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP).
2+ years of corporate setting support for Windows, Mac or Linux operating systems.
2+ years of supporting and maintaining a corporate network environment.
High school or equivalent diploma.
Preferred Qualifications
2+ years of computer networking experience.
Experience supporting video conference and teleconference equipment.
Equal Opportunity Employer
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Location & Salary
USA, TX, Richardson – $25.00–$41.00 USD hourly
Posted
Posted:
April 28, 2026 (Updated 7 minutes ago)
#J-18808-Ljbffr
About OTS
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high‑quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result and can troubleshoot and solve straightforward problems that do not have defined SOPs.
Key Job Responsibilities
Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
Ensuring infrastructure networking and computing systems remain available during production hours.
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
Managing local technical projects.
Maintaining or creating policies, procedures, and processes.
Identifying root‑causes of operational issues and process inefficiencies.
Supporting customers from multiple buildings in the area, as well as remote customers.
Traveling within your local or regional area to support our customers.
Benefits
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a 401(k) matching program, and up to 20 weeks of paid parental leave. We maintain a casual dress code at each of our locations. Additional benefits include health insurance (medical, dental, vision, prescription, Basic Life & AD&D, supplemental life options, EAP, mental health support, Medical Advice Line, Flexible Spending Accounts, adoption and surrogacy reimbursement coverage), paid time off, and parental leave.
Basic Qualifications
1+ year of Windows Server technologies: AD, DFS, Print Services, SCCM.
2+ years of troubleshooting in a multi‑user high availability environment.
2+ years of PC repair, troubleshooting, deployment and liquidation experience.
1+ year of IT client, server, and network service delivery experience.
2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP).
2+ years of corporate setting support for Windows, Mac or Linux operating systems.
2+ years of supporting and maintaining a corporate network environment.
High school or equivalent diploma.
Preferred Qualifications
2+ years of computer networking experience.
Experience supporting video conference and teleconference equipment.
Equal Opportunity Employer
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Location & Salary
USA, TX, Richardson – $25.00–$41.00 USD hourly
Posted
Posted:
April 28, 2026 (Updated 7 minutes ago)
#J-18808-Ljbffr