Sup Virtual Patient Observ Tec - Clinical Resources & Support Svc - Ben Taub
Harris Health System, Inc., Houston, TX, United States
Job Summary
The Virtual Patient Observation Technician (VPOT) provides constant, real-time video monitoring of assigned patients to enhance safety. The VPOT verbally redirects the patient from engaging in at-risk behaviors and directly communicates with nursing staff if the patient needs further intervention or requires assistance. The VPOT practices safety measures and documents observations according to standards. The technician participates in performance improvement and quality initiatives, demonstrates personal and professional effectiveness and promotes a customer-friendly environment by utilizing ServiceFirst behaviors and Language of Caring techniques while interacting with patients, families, and staff members.
Minimum Qualifications
Education: High School diploma or equivalent plus technical skills/training appropriate to the specialty area.
Licensure/Certification: Texas Nursing Assistant Certification; or Medical Assistant certification from one of the following: AMT, AAMA, NCCT, NHA, NAHP.
BLS certification.
Work Experience: Two (2) years related clinical experience required. Related specialty experience preferred (direct patient care, virtual observation, telemetry technician, hospital environment, experience in nursing program clinical rotations).
Equipment Operated: Basic computer, wireless telephone, intercom/headset communication.
Special Requirements
Communication Skills:
Above Average Verbal (Heavy Public Contact)
Bilingual Skills Preferred Yes Language(s): English/Spanish.
Writing/Composing: Correspondence/Reports.
Other Skills: Medical Terms, PC.
Work Schedule: Weekends, Holidays, Flexible.
Other Requirements:
Comfortable using computer technology and sitting for long periods of time in front of a computer screen.
Able to analyze and synthesize patient safety information to determine the course of action.
Able to make quick decisions under pressure, and manage stress appropriately.
Well-organized, efficient multi-tasker able to prioritize simultaneous and continuous monitoring of multiple patients on one screen while on duty.
Attention to detail, able to focus on a particular patient, object or task for an extended period of time.
Good telephone etiquette.
Management Experience: N/A.
Advanced Education: N/A.
Reporting
Responsible to: Designated Supervisor, Director/Program Manager. Employees supervised: No.
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The Virtual Patient Observation Technician (VPOT) provides constant, real-time video monitoring of assigned patients to enhance safety. The VPOT verbally redirects the patient from engaging in at-risk behaviors and directly communicates with nursing staff if the patient needs further intervention or requires assistance. The VPOT practices safety measures and documents observations according to standards. The technician participates in performance improvement and quality initiatives, demonstrates personal and professional effectiveness and promotes a customer-friendly environment by utilizing ServiceFirst behaviors and Language of Caring techniques while interacting with patients, families, and staff members.
Minimum Qualifications
Education: High School diploma or equivalent plus technical skills/training appropriate to the specialty area.
Licensure/Certification: Texas Nursing Assistant Certification; or Medical Assistant certification from one of the following: AMT, AAMA, NCCT, NHA, NAHP.
BLS certification.
Work Experience: Two (2) years related clinical experience required. Related specialty experience preferred (direct patient care, virtual observation, telemetry technician, hospital environment, experience in nursing program clinical rotations).
Equipment Operated: Basic computer, wireless telephone, intercom/headset communication.
Special Requirements
Communication Skills:
Above Average Verbal (Heavy Public Contact)
Bilingual Skills Preferred Yes Language(s): English/Spanish.
Writing/Composing: Correspondence/Reports.
Other Skills: Medical Terms, PC.
Work Schedule: Weekends, Holidays, Flexible.
Other Requirements:
Comfortable using computer technology and sitting for long periods of time in front of a computer screen.
Able to analyze and synthesize patient safety information to determine the course of action.
Able to make quick decisions under pressure, and manage stress appropriately.
Well-organized, efficient multi-tasker able to prioritize simultaneous and continuous monitoring of multiple patients on one screen while on duty.
Attention to detail, able to focus on a particular patient, object or task for an extended period of time.
Good telephone etiquette.
Management Experience: N/A.
Advanced Education: N/A.
Reporting
Responsible to: Designated Supervisor, Director/Program Manager. Employees supervised: No.
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