Patient Engagement Specialist – Digital Communication
My Psychiatrist, LLC, Florida, NY, United States
Care doesn’t start with a call anymore. It starts with a message.
At My Psychiatrist, patient communication is evolving—and this role leads that transformation.
We are looking for a
Patient Engagement Specialist
who can deliver fast, accurate, and empathetic communication through digital channels—primarily
Curogram .
This is not basic texting.
This is
real-time patient experience management at scale.
The Role
You will serve as the primary point of contact for patients via text-based communication—supporting both new and existing patients across their care journey.
You ensure every message is:
Timely
Clear
HIPAA-compliant
Actionable
Key Responsibilities
Digital Patient Communication
Manage high-volume patient conversations via
Curogram
Respond to inquiries related to scheduling, services, and care coordination
Guide patients through next steps with clarity and efficiency
Patient Experience
Deliver a seamless, responsive, and professional experience
Maintain tone, accuracy, and empathy across all written communication
Identify urgency and escalate when appropriate
Systems & Accuracy
Document all interactions in EHR and CRM systems
Maintain real-time accuracy across patient records
Ensure strict HIPAA compliance at all times
Operational Coordination
Collaborate with Patient Access, Clinical, and Operations teams
Support intake workflows and appointment confirmations
Help reduce friction in the patient journey
What Success Looks Like
Fast response times across all conversations
High patient satisfaction and engagement
Clean, accurate documentation
Reduced drop-off in patient communication flow
What We’re Looking For
Experience in healthcare customer service or patient communication
Strong typing skills and written communication
Tech-savvy; experience with CRM/EHR systems ( Curogram preferred )
Ability to multitask in a fast-paced environment
High attention to detail and compliance awareness
What You’ll Find Here
Competitive compensation
Full benefits package
Growth into operations, access, or leadership roles
A modern, tech-enabled care environment
A team focused on
precision, responsiveness, and patient trust
Why This Role Matters
This is the
new front door to care .
Patients expect speed.
They expect clarity.
They expect to feel understood—even through a screen.
You make that happen.
#J-18808-Ljbffr
At My Psychiatrist, patient communication is evolving—and this role leads that transformation.
We are looking for a
Patient Engagement Specialist
who can deliver fast, accurate, and empathetic communication through digital channels—primarily
Curogram .
This is not basic texting.
This is
real-time patient experience management at scale.
The Role
You will serve as the primary point of contact for patients via text-based communication—supporting both new and existing patients across their care journey.
You ensure every message is:
Timely
Clear
HIPAA-compliant
Actionable
Key Responsibilities
Digital Patient Communication
Manage high-volume patient conversations via
Curogram
Respond to inquiries related to scheduling, services, and care coordination
Guide patients through next steps with clarity and efficiency
Patient Experience
Deliver a seamless, responsive, and professional experience
Maintain tone, accuracy, and empathy across all written communication
Identify urgency and escalate when appropriate
Systems & Accuracy
Document all interactions in EHR and CRM systems
Maintain real-time accuracy across patient records
Ensure strict HIPAA compliance at all times
Operational Coordination
Collaborate with Patient Access, Clinical, and Operations teams
Support intake workflows and appointment confirmations
Help reduce friction in the patient journey
What Success Looks Like
Fast response times across all conversations
High patient satisfaction and engagement
Clean, accurate documentation
Reduced drop-off in patient communication flow
What We’re Looking For
Experience in healthcare customer service or patient communication
Strong typing skills and written communication
Tech-savvy; experience with CRM/EHR systems ( Curogram preferred )
Ability to multitask in a fast-paced environment
High attention to detail and compliance awareness
What You’ll Find Here
Competitive compensation
Full benefits package
Growth into operations, access, or leadership roles
A modern, tech-enabled care environment
A team focused on
precision, responsiveness, and patient trust
Why This Role Matters
This is the
new front door to care .
Patients expect speed.
They expect clarity.
They expect to feel understood—even through a screen.
You make that happen.
#J-18808-Ljbffr