Case Manager (QMHA)
Klamath Basin Behavioral Health, Klamath Falls, OR, United States
Job Title:
Case Manager
Shift:
Monday-Friday 8 PM-5 PM
Department:
Aid & Assist
Employment:
Full Time
Pay Range:
$23.55 - $29.45 DOE
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
403(b) Retirement Plan with 8% Employer Match
15 Paid Vacation Days (increases with milestone tenure)
Accrued Wellness Days
Life Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Discounts
Employee Assistance Program (EAP)
Wellness Program
Tuition Reimbursement Program
Employee Scholarship Program
Certified student loan forgiveness work location
About the Role
The Aid and Assist Case Manager works directly with individuals in pretrial status facing criminal charges. The court has determined these individuals lack the mental fitness to aid & assist in their own legal defense. The court refers individuals to KBBH for community restoration consults, which could result in hospital-level of care placement with the Oregon State Hospital (OSH). Individuals can also be restored locally through KBBH wrap-around services. If sent to OSH, individuals are either “found able” or “unable” to proceed. The Aid & Assist Case Manager remains involved throughout the duration of these legal proceedings.
Aid and Assist Case Manager is responsible for the delivery of direct clinical services to clients at the Klamath County Jail, Klamath Community Corrections Center, and in the community. Direct clinical services may include legal skills, case management, skills building attending OSH meetings, and other duties as assigned. This position functions as the liaison between Oregon State Hospital, the legal system, and KBBH.
Key Responsibilities
Essential Duties and Responsibilities include but are not limited to the following. Duties may change or new ones may be assigned at any time with or without notice.
Clinical Team Collaboration
Serve as an active member of the treatment team through effective communication with clinicians, social service agencies, and monitoring bodies.
Communicate relevant clinical and service-related information to support coordinated care.
Case Management Services
Assisting individuals with applying for and/or maintaining insurance benefits.
Coordinating and/or facilitating access to medical care.
Assisting with applying for and/or maintaining Social Security benefits.
Supporting individuals in finding and/or maintaining stable housing.
Coordinating transportation for appointments and daily needs.
Assisting with shopping for food, household, and personal items.
Locating and arranging for a representative payee when an individual is unable to manage their own funds.
Coordinating employment and/or educational opportunities.
Arranging and maintaining foster care services when required.
Arranging personal care attendant services to support individuals in the home and/or community.
Skills Training and Support Services
Medication management, including observing medication box setup, assisting with pharmacy communications, and providing transportation to pharmacies.
Training in personal and environmental hygiene.
Instruction in nutrition, cooking, shopping, and budgeting.
Supporting development of communication skills, interpersonal effectiveness, coping strategies, and symptom management.
Assisting with community navigation, socialization, and employment or educational skills.
Recovery‑Oriented Practice
Promote recovery principles, dignity, hope, and overall well‑being.
Foster community integration and encourage the use of natural supports.
Provide education and support to families and other natural supports to promote wellness and recovery.
Client Advocacy and Crisis Response
Advocate for clients with agencies, service providers, and other stakeholders to support goal attainment and protection of client rights.
Use de‑escalation, redirection, empathic listening, effective communication, and sound judgment when responding to individuals experiencing symptoms such as psychosis, mania, anger, or depression.
Apply appropriate safety measures when responding to high‑risk situations.
Transportation Support
Provide or arrange transportation for clients to and from appointments, as needed.
Documentation and Administrative Responsibilities
Complete all internal and external documentation accurately, professionally, and within required timelines.
Ensure that all services provided are listed on the client’s current treatment plan prior to service delivery.
Monitor treatment plan expiration dates and coordinate with the therapist of record to update or renew plans as needed.
Complete required documentation within specified timelines.
Maintain accurate and timely time and attendance records.
Effectively manage time and scheduling in the context of competing priorities and unplanned tasks.
Success in This Role Looks Like
Clients experience empathy, clarity, and consistent follow through.
Referrals and documentation are completed accurately and on time.
Effective communication with multiple providers and systems.
Barriers to care are identified and reduced.
Calm, steady presence in crisis situations.
Work strengthens KBBH’s commitment to people first, wellness‑centered care.
Required Skills & Abilities
Strong communication and relationship building skills.
Ability to remain calm and grounded in crisis situations.
Strong documentation and organization skills.
Ability to provide skills training and supportive interventions.
Cultural sensitivity and commitment to inclusive service delivery.
Ability to work collaboratively within interdisciplinary teams.
Education & Experience
Bachelor’s degree in a behavioral science field.
A combination of at least three years relevant work, education, training, or experience.
Licenses & Certifications
Valid Oregon driver’s license.
Insurable driving record.
Must meet MHACBO QMHA certification requirements and maintain certification for the duration of employment.
Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, veteran status, or any other basis protected by law. Employment decisions are based on qualifications, merit, and agency need.
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Case Manager
Shift:
Monday-Friday 8 PM-5 PM
Department:
Aid & Assist
Employment:
Full Time
Pay Range:
$23.55 - $29.45 DOE
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
403(b) Retirement Plan with 8% Employer Match
15 Paid Vacation Days (increases with milestone tenure)
Accrued Wellness Days
Life Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Discounts
Employee Assistance Program (EAP)
Wellness Program
Tuition Reimbursement Program
Employee Scholarship Program
Certified student loan forgiveness work location
About the Role
The Aid and Assist Case Manager works directly with individuals in pretrial status facing criminal charges. The court has determined these individuals lack the mental fitness to aid & assist in their own legal defense. The court refers individuals to KBBH for community restoration consults, which could result in hospital-level of care placement with the Oregon State Hospital (OSH). Individuals can also be restored locally through KBBH wrap-around services. If sent to OSH, individuals are either “found able” or “unable” to proceed. The Aid & Assist Case Manager remains involved throughout the duration of these legal proceedings.
Aid and Assist Case Manager is responsible for the delivery of direct clinical services to clients at the Klamath County Jail, Klamath Community Corrections Center, and in the community. Direct clinical services may include legal skills, case management, skills building attending OSH meetings, and other duties as assigned. This position functions as the liaison between Oregon State Hospital, the legal system, and KBBH.
Key Responsibilities
Essential Duties and Responsibilities include but are not limited to the following. Duties may change or new ones may be assigned at any time with or without notice.
Clinical Team Collaboration
Serve as an active member of the treatment team through effective communication with clinicians, social service agencies, and monitoring bodies.
Communicate relevant clinical and service-related information to support coordinated care.
Case Management Services
Assisting individuals with applying for and/or maintaining insurance benefits.
Coordinating and/or facilitating access to medical care.
Assisting with applying for and/or maintaining Social Security benefits.
Supporting individuals in finding and/or maintaining stable housing.
Coordinating transportation for appointments and daily needs.
Assisting with shopping for food, household, and personal items.
Locating and arranging for a representative payee when an individual is unable to manage their own funds.
Coordinating employment and/or educational opportunities.
Arranging and maintaining foster care services when required.
Arranging personal care attendant services to support individuals in the home and/or community.
Skills Training and Support Services
Medication management, including observing medication box setup, assisting with pharmacy communications, and providing transportation to pharmacies.
Training in personal and environmental hygiene.
Instruction in nutrition, cooking, shopping, and budgeting.
Supporting development of communication skills, interpersonal effectiveness, coping strategies, and symptom management.
Assisting with community navigation, socialization, and employment or educational skills.
Recovery‑Oriented Practice
Promote recovery principles, dignity, hope, and overall well‑being.
Foster community integration and encourage the use of natural supports.
Provide education and support to families and other natural supports to promote wellness and recovery.
Client Advocacy and Crisis Response
Advocate for clients with agencies, service providers, and other stakeholders to support goal attainment and protection of client rights.
Use de‑escalation, redirection, empathic listening, effective communication, and sound judgment when responding to individuals experiencing symptoms such as psychosis, mania, anger, or depression.
Apply appropriate safety measures when responding to high‑risk situations.
Transportation Support
Provide or arrange transportation for clients to and from appointments, as needed.
Documentation and Administrative Responsibilities
Complete all internal and external documentation accurately, professionally, and within required timelines.
Ensure that all services provided are listed on the client’s current treatment plan prior to service delivery.
Monitor treatment plan expiration dates and coordinate with the therapist of record to update or renew plans as needed.
Complete required documentation within specified timelines.
Maintain accurate and timely time and attendance records.
Effectively manage time and scheduling in the context of competing priorities and unplanned tasks.
Success in This Role Looks Like
Clients experience empathy, clarity, and consistent follow through.
Referrals and documentation are completed accurately and on time.
Effective communication with multiple providers and systems.
Barriers to care are identified and reduced.
Calm, steady presence in crisis situations.
Work strengthens KBBH’s commitment to people first, wellness‑centered care.
Required Skills & Abilities
Strong communication and relationship building skills.
Ability to remain calm and grounded in crisis situations.
Strong documentation and organization skills.
Ability to provide skills training and supportive interventions.
Cultural sensitivity and commitment to inclusive service delivery.
Ability to work collaboratively within interdisciplinary teams.
Education & Experience
Bachelor’s degree in a behavioral science field.
A combination of at least three years relevant work, education, training, or experience.
Licenses & Certifications
Valid Oregon driver’s license.
Insurable driving record.
Must meet MHACBO QMHA certification requirements and maintain certification for the duration of employment.
Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, veteran status, or any other basis protected by law. Employment decisions are based on qualifications, merit, and agency need.
#J-18808-Ljbffr