Care Access Representative - UNC Orthopaedics
UNC REX Healthcare, Chapel Hill, NC, United States
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.
Summary:
The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.
This Care Access Representative position will support UNC Orthopaedics. It is a Monday–Friday role, scheduled for 8:00 am–4:30 pm. It is a hybrid position, with a combination of onsite work and remote work from home based on departmental needs and expectations.
The primary responsibility for this role will be answering incoming calls and serving as a key point of contact for our patients. The ideal candidate will consistently deliver top‑notch customer service, communicate clearly and compassionately, and create a positive patient experience during every interaction.
Responsibilities
Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards.
Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic.
Answers telephones, directs calls, takes and delivers telephone encounters in Epic.
Schedules all new and follow‑up patient appointments as required for a subset of clinics. Attempts to reschedule cancellations whenever possible.
Enhances co‑worker satisfaction by being self‑motivated, a positive communicator, team player, and a willing and approachable resource to other co‑workers.
Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.
Completes other administrative work as needed.
Other Information
Education Requirements:
High School Diploma or GED
Licensure/Certification Requirements:
None specified.
Professional Experience Requirements:
One (1) year of customer service and/or clerical experience.
Knowledge/Skills/and Abilities Requirements:
None specified.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Care Access AC Faculty Physicians
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.12 – $25.51 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.
Summary:
The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.
This Care Access Representative position will support UNC Orthopaedics. It is a Monday–Friday role, scheduled for 8:00 am–4:30 pm. It is a hybrid position, with a combination of onsite work and remote work from home based on departmental needs and expectations.
The primary responsibility for this role will be answering incoming calls and serving as a key point of contact for our patients. The ideal candidate will consistently deliver top‑notch customer service, communicate clearly and compassionately, and create a positive patient experience during every interaction.
Responsibilities
Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards.
Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic.
Answers telephones, directs calls, takes and delivers telephone encounters in Epic.
Schedules all new and follow‑up patient appointments as required for a subset of clinics. Attempts to reschedule cancellations whenever possible.
Enhances co‑worker satisfaction by being self‑motivated, a positive communicator, team player, and a willing and approachable resource to other co‑workers.
Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.
Completes other administrative work as needed.
Other Information
Education Requirements:
High School Diploma or GED
Licensure/Certification Requirements:
None specified.
Professional Experience Requirements:
One (1) year of customer service and/or clerical experience.
Knowledge/Skills/and Abilities Requirements:
None specified.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Care Access AC Faculty Physicians
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.12 – $25.51 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
#J-18808-Ljbffr