Pharmacy Intern
Hispanic Alliance for Career Enhancement, Campbell, CA, United States
Position Summary
At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system—by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. As a 3rd year Pharmacy Intern, you will apply didactic learning from pharmacy school into real‑world practice to prepare for a Pharmacist role. Under the direction of your preceptor, you will complete a comprehensive training roadmap designed to show you first‑hand what it’s like to be part of a pharmacy team while gaining an overview of store, district, and regional operations.
You will gain valuable hands‑on experience through a training roadmap that includes a combination of Key Learning Experiences (KLEs), activities, and time spent with leaders in your district. While in the pharmacy, you will assist the pharmacy team to ensure that pharmacy operations run smoothly and that patients’ prescriptions are filled promptly, safely, and accurately, while providing caring service that exceeds patient expectations. You will learn to operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts and in all customer and colleague interactions, you will learn to demonstrate empathy and genuine care, contributing to a safe and inclusive culture where all people feel valued and empowered.
Responsibilities
Live our purpose by following all company SOPs at each workstation to help pharmacists and technicians manage and improve patient health.
Follow pharmacy workflow procedures at each pharmacy workstation (production, pick‑up, drive‑thru, drop‑off) for safe and accurate prescription fulfillment.
Contribute to positive patient experiences by showing empathy and genuine care: create heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone, keep patients healthy by offering immunizations and other services at the register and over the phone, and demonstrate compassionate care by solving or escalating patient problems.
Offer to counsel, field medical questions, and solicit information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from the prescriber, and call the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation.
Maintain the highest level of self‑awareness and provide in‑the‑moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
Complete basic inventory activities, as permitted by law and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns‑to‑stocks, waiting‑bin inventories, etc.
Contribute to a high‑performing team, embrace a growth mindset, and be receptive to feedback; actively seek opportunities to expand clinical and technical knowledge needed to better assist patients.
Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily travel to stores in the market to work shifts as needed by the business.
Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Comply with CVS policies and procedures to ensure patient safety, compliance with controlled‑substance dispensing and record‑keeping, and to protect patient privacy and security.
Deliver additional patient health care services (e.g., immunizations, point‑of‑care testing, and voluntarily staffing off‑site clinics), where allowable by law and supported by required training and certification.
Immunization Support
Complete additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines.
Educate patients about the importance of vaccines and refer patients to the Pharmacist‑on‑duty for vaccination questions.
Monitor for and respond to adverse reactions; report adverse reaction events per public health requirements.
Review and collect patient information; track and document for each applicable patient.
Required Qualifications
Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Essential Functions
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within designated timeframe.
Attention and Focus
Ability to concentrate on a task over a period of time.
Ability to pivot quickly from one task to another to meet patient and business needs.
Ability to confirm prescription information and label accuracy, ensuring patient safety.
Customer Service and Team Orientation
Actively look for ways to help people, and do so in a friendly manner.
Notice and understand patients’ reactions, and respond appropriately.
Communication Skills
Use and understand verbal and written communication to interact with patients and colleagues.
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Mathematical Reasoning
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription.
Problem Resolution
Identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options.
Physical Demands
Be mobile and remain upright for extended periods of time.
Lift, scan, and bag items.
Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items.
Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm.
Extend hand(s) and arm(s) multiple directions to place, move, or lift items.
Control precision; quickly adjust machines to exact positions.
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist.
Close visual acuity to perform activities such as transcribing, viewing a computer terminal, reading, visual inspection involving small parts.
Occasionally lift up to 20 lbs and/or exert up to 20 lbs. of force; frequently lift up to 10 lbs and/or exert up to 10 lbs. of force; consistently lift and/or exert a negligible amount of force to move objects.
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately.
Have the ability to receive detailed information through oral communication.
Any additional tasks as directed by Supervisor or Manager.
Preferred Qualifications
1+ years of related work experience in pharmacy, retail, medical, or customer service setting.
Ability to become immunization certified: once state regulations are met, pharmacy interns should be striving to provide patient immunizations as this is an essential pharmacist function.
Ability to work in home store and across the market in other locations to meet business needs.
Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).
Pay Range
$20.10 - $23.10
Benefits
This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues, depending on hours worked and eligibility. Benefits include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system—by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. As a 3rd year Pharmacy Intern, you will apply didactic learning from pharmacy school into real‑world practice to prepare for a Pharmacist role. Under the direction of your preceptor, you will complete a comprehensive training roadmap designed to show you first‑hand what it’s like to be part of a pharmacy team while gaining an overview of store, district, and regional operations.
You will gain valuable hands‑on experience through a training roadmap that includes a combination of Key Learning Experiences (KLEs), activities, and time spent with leaders in your district. While in the pharmacy, you will assist the pharmacy team to ensure that pharmacy operations run smoothly and that patients’ prescriptions are filled promptly, safely, and accurately, while providing caring service that exceeds patient expectations. You will learn to operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout your shifts and in all customer and colleague interactions, you will learn to demonstrate empathy and genuine care, contributing to a safe and inclusive culture where all people feel valued and empowered.
Responsibilities
Live our purpose by following all company SOPs at each workstation to help pharmacists and technicians manage and improve patient health.
Follow pharmacy workflow procedures at each pharmacy workstation (production, pick‑up, drive‑thru, drop‑off) for safe and accurate prescription fulfillment.
Contribute to positive patient experiences by showing empathy and genuine care: create heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone, keep patients healthy by offering immunizations and other services at the register and over the phone, and demonstrate compassionate care by solving or escalating patient problems.
Offer to counsel, field medical questions, and solicit information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from the prescriber, and call the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation.
Maintain the highest level of self‑awareness and provide in‑the‑moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
Complete basic inventory activities, as permitted by law and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns‑to‑stocks, waiting‑bin inventories, etc.
Contribute to a high‑performing team, embrace a growth mindset, and be receptive to feedback; actively seek opportunities to expand clinical and technical knowledge needed to better assist patients.
Remain flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily travel to stores in the market to work shifts as needed by the business.
Understand and comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Comply with CVS policies and procedures to ensure patient safety, compliance with controlled‑substance dispensing and record‑keeping, and to protect patient privacy and security.
Deliver additional patient health care services (e.g., immunizations, point‑of‑care testing, and voluntarily staffing off‑site clinics), where allowable by law and supported by required training and certification.
Immunization Support
Complete additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines.
Educate patients about the importance of vaccines and refer patients to the Pharmacist‑on‑duty for vaccination questions.
Monitor for and respond to adverse reactions; report adverse reaction events per public health requirements.
Review and collect patient information; track and document for each applicable patient.
Required Qualifications
Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Essential Functions
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within designated timeframe.
Attention and Focus
Ability to concentrate on a task over a period of time.
Ability to pivot quickly from one task to another to meet patient and business needs.
Ability to confirm prescription information and label accuracy, ensuring patient safety.
Customer Service and Team Orientation
Actively look for ways to help people, and do so in a friendly manner.
Notice and understand patients’ reactions, and respond appropriately.
Communication Skills
Use and understand verbal and written communication to interact with patients and colleagues.
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Mathematical Reasoning
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription.
Problem Resolution
Identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options.
Physical Demands
Be mobile and remain upright for extended periods of time.
Lift, scan, and bag items.
Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items.
Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm.
Extend hand(s) and arm(s) multiple directions to place, move, or lift items.
Control precision; quickly adjust machines to exact positions.
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist.
Close visual acuity to perform activities such as transcribing, viewing a computer terminal, reading, visual inspection involving small parts.
Occasionally lift up to 20 lbs and/or exert up to 20 lbs. of force; frequently lift up to 10 lbs and/or exert up to 10 lbs. of force; consistently lift and/or exert a negligible amount of force to move objects.
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately.
Have the ability to receive detailed information through oral communication.
Any additional tasks as directed by Supervisor or Manager.
Preferred Qualifications
1+ years of related work experience in pharmacy, retail, medical, or customer service setting.
Ability to become immunization certified: once state regulations are met, pharmacy interns should be striving to provide patient immunizations as this is an essential pharmacist function.
Ability to work in home store and across the market in other locations to meet business needs.
Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.).
Pay Range
$20.10 - $23.10
Benefits
This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues, depending on hours worked and eligibility. Benefits include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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