Patient Transporter
Mary Free Bed, Grand Rapids, MI, United States
: Patient TransporterWe have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers.
**Family Culture.**
We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. A MFB Hospital Patient Transporter, working individually and as part of a team, will provide transportation from acute care hospitals to Mary Free Bed Rehabilitation Hospital.
They may also provide transportation from Mary Free Bed Rehabilitation Hospital for appointments or home post-graduation. The Hospital Patient Transporter will assist therapist by ensuring vehicle availability and be able to handle all emergency situations with confidence and controlled emotions. **Essential Job Responsibilities**
Drive company vehicles for outings and other hospital activities with staff or patients for both short and long-distance trips of up to three (3) hours each way while remaining alert and maintaining a high level of professionalism, situational awareness, and decision-making abilities. Protects all hospital guest and staff’s confidentiality according to HIPPA requirements. Ability to function in an environment with possible exposure to blood borne pathogens or other potentially infectious/hazardous materials, and possible exposure to high or low temperatures as both inside and outside conditions indicate. Ability to use communication devices (phones, radios, etc.) in a clear, concise, and professional manner to meet and exceed the internal and external customer service expectations. Other duties as assigned
Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.**Customer Service Responsibilities**
**Responsibilities in Quality Improvement**
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. **Essential Job Qualifications**
Customer service experience (Health Care industry preferred)
Ability to work flexible schedules and extended hours as needed.
Must have and maintain a driving record with no Operating While Intoxicated (OWI) or Operating While Visibly Impaired (OWVI) infractions and 4 points or less (to meet company fleet insurance requirements).
Must have problem resolution skills
Must have ability to manage multiple priorities and multi-task
Ability to work in inclement weather (hot, cold, rain, snow, etc.) for an entire shift. Note: Shifts will not be cancelled due to inclement weather and all employees will be required to attend their scheduled shifts and maintain a high quality of work despite weather conditions
Ability to speak, read and write standard English language; to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence
**Preferred Job Qualifications**
Previous hospital security or law enforcement experience Computer experience **Physical Requirements for Essential Job Qualification** None (No specific requirements) Traverse or move around work location: Position self to accomplish the Essential Functions of the role: At Mary Free Bed, we work towards putting everybody in motion. Fueled by our passion for innovative, integrated rehabilitation care, our teams work together to elevate everyone’s potential. Whether you’re here to ensure a safe environment at our hospitals, provide clinical care or help our patients navigate their next appointment, we’re united by the same mission: to restore hope and freedom through rehabilitation. Everyone plays an integral role in defining a better future for ourselves, our patients, and our communities. You included.
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**Family Culture.**
We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. A MFB Hospital Patient Transporter, working individually and as part of a team, will provide transportation from acute care hospitals to Mary Free Bed Rehabilitation Hospital.
They may also provide transportation from Mary Free Bed Rehabilitation Hospital for appointments or home post-graduation. The Hospital Patient Transporter will assist therapist by ensuring vehicle availability and be able to handle all emergency situations with confidence and controlled emotions. **Essential Job Responsibilities**
Drive company vehicles for outings and other hospital activities with staff or patients for both short and long-distance trips of up to three (3) hours each way while remaining alert and maintaining a high level of professionalism, situational awareness, and decision-making abilities. Protects all hospital guest and staff’s confidentiality according to HIPPA requirements. Ability to function in an environment with possible exposure to blood borne pathogens or other potentially infectious/hazardous materials, and possible exposure to high or low temperatures as both inside and outside conditions indicate. Ability to use communication devices (phones, radios, etc.) in a clear, concise, and professional manner to meet and exceed the internal and external customer service expectations. Other duties as assigned
Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.**Customer Service Responsibilities**
**Responsibilities in Quality Improvement**
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. **Essential Job Qualifications**
Customer service experience (Health Care industry preferred)
Ability to work flexible schedules and extended hours as needed.
Must have and maintain a driving record with no Operating While Intoxicated (OWI) or Operating While Visibly Impaired (OWVI) infractions and 4 points or less (to meet company fleet insurance requirements).
Must have problem resolution skills
Must have ability to manage multiple priorities and multi-task
Ability to work in inclement weather (hot, cold, rain, snow, etc.) for an entire shift. Note: Shifts will not be cancelled due to inclement weather and all employees will be required to attend their scheduled shifts and maintain a high quality of work despite weather conditions
Ability to speak, read and write standard English language; to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence
**Preferred Job Qualifications**
Previous hospital security or law enforcement experience Computer experience **Physical Requirements for Essential Job Qualification** None (No specific requirements) Traverse or move around work location: Position self to accomplish the Essential Functions of the role: At Mary Free Bed, we work towards putting everybody in motion. Fueled by our passion for innovative, integrated rehabilitation care, our teams work together to elevate everyone’s potential. Whether you’re here to ensure a safe environment at our hospitals, provide clinical care or help our patients navigate their next appointment, we’re united by the same mission: to restore hope and freedom through rehabilitation. Everyone plays an integral role in defining a better future for ourselves, our patients, and our communities. You included.
#J-18808-Ljbffr