Night Auditor
InterContinental The Clement Monterey, Palo Alto, CA, United States
Job Summary
The Night Auditor at The Sheraton Palo Alto is responsible for providing guest-focused hospitality services, serving as a night shift resource for customer service, and ensuring the security and safety of all hotel guests. The Night Audit will promote hotel services and anticipate guest needs to promote higher guest satisfaction. The ideal candidate will have 2-5 years of prior customer service and hospitality experience, as well as a professional attitude and strong communication skills.
Compensation & Benefits
The Night Auditor at The Sheraton Palo Alto will receive an hourly wage of $25 per hour, paid bi-weekly. In addition, employee benefits may include vacation days, health insurance, and paid time off.
Responsibilities
Greet guests upon arrival and check them in/out of the hotel
Answer guest inquiries and resolve problems with tact and diplomacy
Prepare guest room bill accurately and balance to accounts receivable
Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Process low daily revenue reports
Ensure the security of all hotel guests through careful monitoring of entrances and exits
Provide exceptional customer service at all times
Perform other duties as assigned
Requirements
2-5 years of customer service/hospitality experience
Understand hotel operations, methods, procedures, and standardsAbility to multi-task and prioritize
Excellent communication skills
Must be available to work nights, weekends, and holidays
Must be able to work in a fast-paced environment
Possess computer knowledge such as typing, composing e-mails, using Microsoft Office, Outlook, and searching the web
Skills
Strong English business communication skills both verbal and written
Strong interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
Have the skill to manage multiple tasks at a time, maintain focus and structure, and know how to prioritize
Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction and communicate any guest/associate conflict with management
Physical Requirements
Prolonged standing/walking for 8+ hours
Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs., and push and pull approximately 200 lbs.
Business Attire
To present a professional and business image to guests, associates and public we ask that all associates follow PHM’s dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming.
Preferred Qualifications
Degree/Certifications in Business Management or Hospitality
Bilingual or Multilingual
Prior hotel experience
Emotional Intelligence Training
EEOC Statement
At The Sheraton Palo Alto, we value diversity and are committed to creating an inclusive and equitable environment for all. We are proud to be an equal opportunity employer and encourage all applicants from diverse backgrounds to apply.
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The Night Auditor at The Sheraton Palo Alto is responsible for providing guest-focused hospitality services, serving as a night shift resource for customer service, and ensuring the security and safety of all hotel guests. The Night Audit will promote hotel services and anticipate guest needs to promote higher guest satisfaction. The ideal candidate will have 2-5 years of prior customer service and hospitality experience, as well as a professional attitude and strong communication skills.
Compensation & Benefits
The Night Auditor at The Sheraton Palo Alto will receive an hourly wage of $25 per hour, paid bi-weekly. In addition, employee benefits may include vacation days, health insurance, and paid time off.
Responsibilities
Greet guests upon arrival and check them in/out of the hotel
Answer guest inquiries and resolve problems with tact and diplomacy
Prepare guest room bill accurately and balance to accounts receivable
Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Process low daily revenue reports
Ensure the security of all hotel guests through careful monitoring of entrances and exits
Provide exceptional customer service at all times
Perform other duties as assigned
Requirements
2-5 years of customer service/hospitality experience
Understand hotel operations, methods, procedures, and standardsAbility to multi-task and prioritize
Excellent communication skills
Must be available to work nights, weekends, and holidays
Must be able to work in a fast-paced environment
Possess computer knowledge such as typing, composing e-mails, using Microsoft Office, Outlook, and searching the web
Skills
Strong English business communication skills both verbal and written
Strong interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
Have the skill to manage multiple tasks at a time, maintain focus and structure, and know how to prioritize
Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction and communicate any guest/associate conflict with management
Physical Requirements
Prolonged standing/walking for 8+ hours
Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs., and push and pull approximately 200 lbs.
Business Attire
To present a professional and business image to guests, associates and public we ask that all associates follow PHM’s dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming.
Preferred Qualifications
Degree/Certifications in Business Management or Hospitality
Bilingual or Multilingual
Prior hotel experience
Emotional Intelligence Training
EEOC Statement
At The Sheraton Palo Alto, we value diversity and are committed to creating an inclusive and equitable environment for all. We are proud to be an equal opportunity employer and encourage all applicants from diverse backgrounds to apply.
#J-18808-Ljbffr