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Restoration Project Manager

SERVPRO of Providence, Wilmington, MA, United States


Benefits

401(k)

Bonus based on performance

Company car

Dental insurance

Health insurance

Paid time off

Compensation $100k+ (salary/commissions)

Career progression

Professional development

Job Overview
As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front‑line management position leads the team to operational excellence. In this position, you will be making a difference for people each and every day! When customers are having their worst day, you can be the hero.

Locally owned and operated leading disaster cleanup and restoration company in the Boston/North Shore area for over 33 years is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi‑tasker.

Training will be provided.

And more!

Key Responsibilities

Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.

Negotiate customer and/or client approval of project scope and estimate.

Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.

Review job site documentation to support the services provided and ensure proper client requirements and billing process.

Maintain written communication with customers, teammates, vendors, and insurance representatives.

Manage production expenses including equipment, vehicles, and other material assets.

Additional Responsibilities

Manage the customer and client experience and overall customer satisfaction tracked with online reviews.

Provide priority response to potential customers.

Participate in recruiting, hiring, and training restoration teammates.

Position Requirements

3+ years of restoration industry experience.

IICRC certification of WRT at minimum.

Ability to write in Xactimate.

Valid driver’s license.

Skills/Physical Demands/Competencies

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.

Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).

Ability to repetitively push/pull/lift/carry objects.

Ability to work with/around cleaning agents.

Ability to successfully complete a background check subject to applicable law.

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