Senior Computer User Support Specialist Macdill Afb, FL Posted today
NANA Regional Corporation, Tampa, FL, United States
Compass Point is looking for a Senior Computer User Support Specialist to join our team supporting USSOCOM. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission‑critical applications.
Candidate must possess active DoD Top Secret/SCI clearance and DoDM 8570 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply.
Responsibilities
Possesses and applies comprehensive knowledge across key tasks and high impact assignments.
Plans and leads major technology assignments.
Evaluates performance results and recommends major changes affecting short‑term project growth and success. Functions as a technical expert across multiple project assignments.
May supervise others.
Interfaces directly with supported end‑users to provide hardware, software, network and applications problem resolution.
Is an expert with industry standard desktop operating systems and office automation software suites.
Must demonstrate excellent verbal and written communication skills.
Will be required to work rotating shift schedules to include nights, weekends, and holidays.
The systems analyst must be able to clearly communicate via phone, portals and instant messaging with end users and technicians.
Must be able to present a professional, sharp and technically savvy image via verbal, written and in‑person communications with customers from entry level to senior executive levels and serve as a positive example to other technicians on the team.
Must be qualified to perform the following functions:
Will exemplify professionalism in all areas of the job; compliance with schedule, following CSD business processes, and superior customer service skills.
Serves as the initial point of contact for systems‑related problems in a 70,000+ customer enterprise.
Troubleshoot, research, diagnose, document and resolve technical issues.
Determines which special team can best resolve the problem and assigns the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
Ability to install, maintain and troubleshoot server, network, system and application issues.
Technical expertise in the setup, operation, and troubleshooting of all associated and follow‑on operating systems.
Must be proficient with Dameware, RDP and Terminal Services.
Will be required to perform incident management functions which include incident trending, prioritization, and documenting and communicating those findings with senior organizational team members.
May serve as the functional lead of a team to direct and monitor other technicians in the performance of their duties.
Performs other duties as required.
Qualifications
Must have DoD 8570 IAT Level II certification.
Must be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re‑certification.
Possess current TS clearance with SCI eligibility.
Bachelor's degree in a STEM field. Relevant experience may be substituted for education.
Years of experience: Minimum 5 years with a BS/BA, 3 years with an MS/MA, 0 years with a PhD.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you have a disability or have known limitations related to pregnancy, childbirth, or related medical conditions, you may request a reasonable accommodation for any part of the employment process.
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Candidate must possess active DoD Top Secret/SCI clearance and DoDM 8570 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply.
Responsibilities
Possesses and applies comprehensive knowledge across key tasks and high impact assignments.
Plans and leads major technology assignments.
Evaluates performance results and recommends major changes affecting short‑term project growth and success. Functions as a technical expert across multiple project assignments.
May supervise others.
Interfaces directly with supported end‑users to provide hardware, software, network and applications problem resolution.
Is an expert with industry standard desktop operating systems and office automation software suites.
Must demonstrate excellent verbal and written communication skills.
Will be required to work rotating shift schedules to include nights, weekends, and holidays.
The systems analyst must be able to clearly communicate via phone, portals and instant messaging with end users and technicians.
Must be able to present a professional, sharp and technically savvy image via verbal, written and in‑person communications with customers from entry level to senior executive levels and serve as a positive example to other technicians on the team.
Must be qualified to perform the following functions:
Will exemplify professionalism in all areas of the job; compliance with schedule, following CSD business processes, and superior customer service skills.
Serves as the initial point of contact for systems‑related problems in a 70,000+ customer enterprise.
Troubleshoot, research, diagnose, document and resolve technical issues.
Determines which special team can best resolve the problem and assigns the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
Ability to install, maintain and troubleshoot server, network, system and application issues.
Technical expertise in the setup, operation, and troubleshooting of all associated and follow‑on operating systems.
Must be proficient with Dameware, RDP and Terminal Services.
Will be required to perform incident management functions which include incident trending, prioritization, and documenting and communicating those findings with senior organizational team members.
May serve as the functional lead of a team to direct and monitor other technicians in the performance of their duties.
Performs other duties as required.
Qualifications
Must have DoD 8570 IAT Level II certification.
Must be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re‑certification.
Possess current TS clearance with SCI eligibility.
Bachelor's degree in a STEM field. Relevant experience may be substituted for education.
Years of experience: Minimum 5 years with a BS/BA, 3 years with an MS/MA, 0 years with a PhD.
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you have a disability or have known limitations related to pregnancy, childbirth, or related medical conditions, you may request a reasonable accommodation for any part of the employment process.
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