Manager - Financial, Billing and Enrollment Center - INTERNAL OPENING FOR KSU EM
Kent State University, Kent, OH, United States
Manager, Financial, Billing and Enrollment Center
Physical Location:
Kent Campus - Kent, OH
Salary:
$53,015
Basic Function
Provide day‑to‑day supervision of Financial, Billing and Enrollment (FBE) Center staff and activities in a comprehensive student service unit that integrates cross‑functional service in registration/enrollment, student records, student accounts, billing, financial aid, scholarships, and student financial wellness counseling for all university constituents.
Duties
Assist the FBE Center leadership team with establishing departmental knowledge base, training goals, objectives, and strategies.
Supervise a cross‑trained team of FBE Counselors, conduct performance evaluations, provide professional development, and supervise student employees.
Originate and provide training to FBE Center Staff, emphasizing a proactive communication style, quality customer service, escalation and counseling skills.
Collaborate with Home Office Partners (Office of Scholarships and Financial Aid, Bursar’s Office, Office of University Registrar) to stay abreast of federal, state, and university policy changes and ensure accurate information.
Interpret and share university, state, and federal policies related to financial aid, bursar, and registrar functions with the FBE Center Staff.
Develop assessment scenarios, learning outcomes, and role‑playing activities that support curriculum and instruction in financial aid, bursar, and registrar content.
Resolve sensitive matters and determine when to make referrals or forward matters to appropriate parties.
Serve as rotating on‑site manager for student escalations or highly complex student situations.
Ensure security and confidentiality of all student record information, complying with FERPA.
Develop and maintain a culture that supports student success and the mission of integrated enrollment services.
Assist with special projects.
Perform related duties as assigned.
Minimum Qualifications
Bachelor’s degree and four years of progressively responsible experience in financial aid, registrar, bursar office, or a related area, including one year of supervisory experience.
License/Certification
Not applicable.
Knowledge Of
Higher education organizational structure
Financial aid, registration, and/or student billing
Customer relationship management (CRM) systems
Student information systems
Microsoft Office Suite
Family Educational Rights and Privacy Act (FERPA)
Skill In
Development and delivery of engaging presentations
Written, verbal, and interpersonal communication
Building and motivating productive and enthusiastic teams
Problem‑solving / problem resolution
Project management
Ability To
Demonstrate leadership and direction
Adapt to new technology, software, and procedures
Plan and direct work activities to manage time effectively and set priorities
Exercise discretion in distributing and receiving confidential information
Communicate effectively with the university community
Multi‑task while managing multiple projects and assignments
Work varied hours, including evenings and weekends during peak periods
Preferred Qualifications
Master’s degree in higher education administration or related field and experience in a student services center.
Assessments
Asterisk (*) indicates knowledge, skills, or abilities which may require assessments. Assessments could take the form of interview questions, work samples, or written/tests to evaluate competencies.
Working Conditions / Physical Requirements
None.
Working Schedule
Monday – Friday 8 AM – 5 PM, or otherwise discussed with supervisor.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Disclaimer
The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, hours, and responsibilities.
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Physical Location:
Kent Campus - Kent, OH
Salary:
$53,015
Basic Function
Provide day‑to‑day supervision of Financial, Billing and Enrollment (FBE) Center staff and activities in a comprehensive student service unit that integrates cross‑functional service in registration/enrollment, student records, student accounts, billing, financial aid, scholarships, and student financial wellness counseling for all university constituents.
Duties
Assist the FBE Center leadership team with establishing departmental knowledge base, training goals, objectives, and strategies.
Supervise a cross‑trained team of FBE Counselors, conduct performance evaluations, provide professional development, and supervise student employees.
Originate and provide training to FBE Center Staff, emphasizing a proactive communication style, quality customer service, escalation and counseling skills.
Collaborate with Home Office Partners (Office of Scholarships and Financial Aid, Bursar’s Office, Office of University Registrar) to stay abreast of federal, state, and university policy changes and ensure accurate information.
Interpret and share university, state, and federal policies related to financial aid, bursar, and registrar functions with the FBE Center Staff.
Develop assessment scenarios, learning outcomes, and role‑playing activities that support curriculum and instruction in financial aid, bursar, and registrar content.
Resolve sensitive matters and determine when to make referrals or forward matters to appropriate parties.
Serve as rotating on‑site manager for student escalations or highly complex student situations.
Ensure security and confidentiality of all student record information, complying with FERPA.
Develop and maintain a culture that supports student success and the mission of integrated enrollment services.
Assist with special projects.
Perform related duties as assigned.
Minimum Qualifications
Bachelor’s degree and four years of progressively responsible experience in financial aid, registrar, bursar office, or a related area, including one year of supervisory experience.
License/Certification
Not applicable.
Knowledge Of
Higher education organizational structure
Financial aid, registration, and/or student billing
Customer relationship management (CRM) systems
Student information systems
Microsoft Office Suite
Family Educational Rights and Privacy Act (FERPA)
Skill In
Development and delivery of engaging presentations
Written, verbal, and interpersonal communication
Building and motivating productive and enthusiastic teams
Problem‑solving / problem resolution
Project management
Ability To
Demonstrate leadership and direction
Adapt to new technology, software, and procedures
Plan and direct work activities to manage time effectively and set priorities
Exercise discretion in distributing and receiving confidential information
Communicate effectively with the university community
Multi‑task while managing multiple projects and assignments
Work varied hours, including evenings and weekends during peak periods
Preferred Qualifications
Master’s degree in higher education administration or related field and experience in a student services center.
Assessments
Asterisk (*) indicates knowledge, skills, or abilities which may require assessments. Assessments could take the form of interview questions, work samples, or written/tests to evaluate competencies.
Working Conditions / Physical Requirements
None.
Working Schedule
Monday – Friday 8 AM – 5 PM, or otherwise discussed with supervisor.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Disclaimer
The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, hours, and responsibilities.
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