Senior Mobile Expert
T-Mobile, Tucson, AZ, United States
Job Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package, including a stock grant, employee stock purchase plan, 401(k), and free money coaching.
Job Responsibilities
Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction utilizing in‑store systems and digital tools.
Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T‑Mobile.
Consistently leverages digital tools in interactions and onboarding.
Works collaboratively to build and contribute to a culture of sales and service.
Education & Work Experience
High School Diploma or GED (Required)
Retail: 12+ months as Neighborhood Mobile Expert
Care: Elite Expert, Account Care
Care: Elite Expert, Technical Care
Knowledge, Skills & Abilities
Customer Service: Strong customer service skills; passion, integrity, and energy to create a dynamic work environment necessary to deliver a world class shopping experience.
Retail Sales: Retail experience in a high‑volume environment and ability to work in varied settings.
Detailed Organization: Strong organization, multi‑tasking, versatility, communication, and attention to detail.
Training: Acclimate local Retail Sales Associates and Partner Sales Associates to a unique event environment.
Mathematics: Consistent accuracy with basic math and proficient use of a calculator.
Certification: Pass certification and quarterly re‑certification process.
Licenses & Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel
Travel Required: No.
DOT Regulated
DOT Regulated Position: No.
Safety Sensitive Position: No.
Compensation
Hourly Base Pay: $29.00
Annualized Incentive Target: $7,200
Successful candidate’s actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives. Every employee is eligible for an Annual Stock Grant.
Benefits
Full and part‑time employees have access to the same benefits when eligible, including medical, dental, vision, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, family leave, childcare subsidy, tuition assistance, and more. Eligible employees can also receive mobile service, home internet discounts, pet insurance, and commuter and transit programs.
Equal Opportunity Employment Statement
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other status protected by federal, state, or local law. Discrimination, retaliation or harassment based on any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Accommodations
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact ApplicantAccommodation@t-mobile.com or call 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package, including a stock grant, employee stock purchase plan, 401(k), and free money coaching.
Job Responsibilities
Sells appropriate products, features, and services based on customer needs.
Resolves customer pain points in one interaction utilizing in‑store systems and digital tools.
Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T‑Mobile.
Consistently leverages digital tools in interactions and onboarding.
Works collaboratively to build and contribute to a culture of sales and service.
Education & Work Experience
High School Diploma or GED (Required)
Retail: 12+ months as Neighborhood Mobile Expert
Care: Elite Expert, Account Care
Care: Elite Expert, Technical Care
Knowledge, Skills & Abilities
Customer Service: Strong customer service skills; passion, integrity, and energy to create a dynamic work environment necessary to deliver a world class shopping experience.
Retail Sales: Retail experience in a high‑volume environment and ability to work in varied settings.
Detailed Organization: Strong organization, multi‑tasking, versatility, communication, and attention to detail.
Training: Acclimate local Retail Sales Associates and Partner Sales Associates to a unique event environment.
Mathematics: Consistent accuracy with basic math and proficient use of a calculator.
Certification: Pass certification and quarterly re‑certification process.
Licenses & Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel
Travel Required: No.
DOT Regulated
DOT Regulated Position: No.
Safety Sensitive Position: No.
Compensation
Hourly Base Pay: $29.00
Annualized Incentive Target: $7,200
Successful candidate’s actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives. Every employee is eligible for an Annual Stock Grant.
Benefits
Full and part‑time employees have access to the same benefits when eligible, including medical, dental, vision, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, family leave, childcare subsidy, tuition assistance, and more. Eligible employees can also receive mobile service, home internet discounts, pet insurance, and commuter and transit programs.
Equal Opportunity Employment Statement
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other status protected by federal, state, or local law. Discrimination, retaliation or harassment based on any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Accommodations
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact ApplicantAccommodation@t-mobile.com or call 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.
#J-18808-Ljbffr