Hospice Coordinator Lead
Bloom Healthcare, Denver, CO, United States
Job Title
Hospice Coordinator Lead
Location
Lakewood
Job Summary
The Hospice Coordinator Lead will be responsible for overseeing a team of Hospice Coordinators (HCs), ensuring the team's success through coaching, support, and continuous improvement initiatives. The role is a blend of individual and team-focused responsibilities, with a focus on driving team performance, professional development, and fostering a positive and productive environment. This individual will work closely with their team, other leadership members, and management to implement policies, address service issues, and contribute to the company's overall success.
Responsibilities
Regularly check in with HCs to provide guidance, support and address team needs.
Assist HCs in professional development, goal setting and skill enhancement.
Assist with the onboarding process for new employees, ensuring they feel comfortable and supported.
Provide training and guidance to new teammates during their transition into the team.
Address urgent issues or “fires” daily, solving problems and supporting service recovery as needed.
Maintain awareness of team members’ PTO and assist in coordinating coverage for a smooth workflow.
Communicate time off plans effectively with the team.
Contribute to and lead project work as applicable, ensuring timely completion and alignment with team goals.
Provide ongoing support and coaching to HCs.
Develop initiatives to continuously improve team performance.
Lead pilot initiatives for new or updated processes.
Track individual and team performance, providing constructive feedback during 1:1 meetings.
Provide coaching and real-time support to HCs in navigating effective, respectful communication with Clinical Supervisors, helping translate clinical needs into operationally appropriate actions and ensuring alignment across teams.
Address any performance concerns and develop plans for improvement.
Assist in preparing for and conducting annual performance reviews for HC team members.
Hold yourself and team members accountable for performance, taking initiative in addressing difficult conversations when necessary.
Time Allocation
60% of the role will be focused on individual work, including performance tracking, 1:1 meetings and project work.
40% will focus on leadership and team responsibilities, such as coaching, coverage planning and process improvements.
Qualifications
Proven experience in customer service or team leadership role.
Strong understanding of Bloom’s values, policies and procedures.
Previous experience in a coaching or mentoring role preferred.
Ability to adapt to changing environments and prioritize tasks effectively.
Benefits
Competitive salary with bonuses.
Opportunities for professional growth.
Collaborative work environment with a passionate team making a difference in healthcare.
Comprehensive health, dental, and vision insurance.
401(k) retirement plan.
Employer‑paid basic life and AD&D insurance.
Generous PTO and paid holidays.
Annual continued education allowance.
Equal Opportunity Statement
Bloom Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The salary for this position is competitive and commensurate with experience. The pay range for this role in the state of Colorado typically falls between $64,000 and $72,000 annually with the potential for performance-based bonuses and other benefits.
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Hospice Coordinator Lead
Location
Lakewood
Job Summary
The Hospice Coordinator Lead will be responsible for overseeing a team of Hospice Coordinators (HCs), ensuring the team's success through coaching, support, and continuous improvement initiatives. The role is a blend of individual and team-focused responsibilities, with a focus on driving team performance, professional development, and fostering a positive and productive environment. This individual will work closely with their team, other leadership members, and management to implement policies, address service issues, and contribute to the company's overall success.
Responsibilities
Regularly check in with HCs to provide guidance, support and address team needs.
Assist HCs in professional development, goal setting and skill enhancement.
Assist with the onboarding process for new employees, ensuring they feel comfortable and supported.
Provide training and guidance to new teammates during their transition into the team.
Address urgent issues or “fires” daily, solving problems and supporting service recovery as needed.
Maintain awareness of team members’ PTO and assist in coordinating coverage for a smooth workflow.
Communicate time off plans effectively with the team.
Contribute to and lead project work as applicable, ensuring timely completion and alignment with team goals.
Provide ongoing support and coaching to HCs.
Develop initiatives to continuously improve team performance.
Lead pilot initiatives for new or updated processes.
Track individual and team performance, providing constructive feedback during 1:1 meetings.
Provide coaching and real-time support to HCs in navigating effective, respectful communication with Clinical Supervisors, helping translate clinical needs into operationally appropriate actions and ensuring alignment across teams.
Address any performance concerns and develop plans for improvement.
Assist in preparing for and conducting annual performance reviews for HC team members.
Hold yourself and team members accountable for performance, taking initiative in addressing difficult conversations when necessary.
Time Allocation
60% of the role will be focused on individual work, including performance tracking, 1:1 meetings and project work.
40% will focus on leadership and team responsibilities, such as coaching, coverage planning and process improvements.
Qualifications
Proven experience in customer service or team leadership role.
Strong understanding of Bloom’s values, policies and procedures.
Previous experience in a coaching or mentoring role preferred.
Ability to adapt to changing environments and prioritize tasks effectively.
Benefits
Competitive salary with bonuses.
Opportunities for professional growth.
Collaborative work environment with a passionate team making a difference in healthcare.
Comprehensive health, dental, and vision insurance.
401(k) retirement plan.
Employer‑paid basic life and AD&D insurance.
Generous PTO and paid holidays.
Annual continued education allowance.
Equal Opportunity Statement
Bloom Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The salary for this position is competitive and commensurate with experience. The pay range for this role in the state of Colorado typically falls between $64,000 and $72,000 annually with the potential for performance-based bonuses and other benefits.
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