Front Desk/Patient Care Supervisor - Key Whitman Eye Center, Dallas
Azspineandjoint, Dallas, TX, United States
Front Desk/Patient Care Supervisor - Key Whitman Eye Center, Dallas
Job Category: Administrative-Clerical
Requisition Number: FRONT037986
Posted: April 28, 2026
Full-Time
On-site
Location
Key Whitman Clinic-MEWA
11442 N Central Expy
Upper Level
Dallas, TX 75243, USA
Responsibilities
Directs, supervises, and is responsible for all sales and services by Front Desk and Optical department
Hire, train, coach and manage performance of team
Complies with laws and regulations in the Optical industry
Ensures the delivery of high-quality products and services to patients
Prepares routine reports on sales expenses for appropriate control and budgeting compliance
Provides in-service programs to company personnel
Maintains cost control of materials inventory and lab work through financial statement reconciliation
Meets with Sales Representatives to select and order new products with Clinic Administrative Manager
Resolves patient complaints and reviews patient surveys
Manages Staff/patient interactions on the phone and in-person
Assist with end of day counts and reports to prepare accurate deposits
Participate in hiring, training, and developing new staff members that are patient service oriented
Provide administrative support to the Clinic Administrative Manager when needed
Work closely with Clinic Manager to foster a respectful, collaborative department culture that promotes teamwork and effective communication
Excellent verbal and written skills
Perform other duties as assigned
Qualifications
5-7 Years in Optical Management at a private practice
5 years patient/customer care experience
Minimum high school diploma or GED; BA or BS preferred
ABO and NCLE certified; preferred
Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint
Excellent oral and written communication skills
Exceptional customer relationship skills
Proficiency in a second language highly desirable (Spanish preferred)
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Benefits
Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life Insurance
PTO
401(k) retirement plan with a company match
And more!
Equal Employment Opportunity & Workforce Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
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Job Category: Administrative-Clerical
Requisition Number: FRONT037986
Posted: April 28, 2026
Full-Time
On-site
Location
Key Whitman Clinic-MEWA
11442 N Central Expy
Upper Level
Dallas, TX 75243, USA
Responsibilities
Directs, supervises, and is responsible for all sales and services by Front Desk and Optical department
Hire, train, coach and manage performance of team
Complies with laws and regulations in the Optical industry
Ensures the delivery of high-quality products and services to patients
Prepares routine reports on sales expenses for appropriate control and budgeting compliance
Provides in-service programs to company personnel
Maintains cost control of materials inventory and lab work through financial statement reconciliation
Meets with Sales Representatives to select and order new products with Clinic Administrative Manager
Resolves patient complaints and reviews patient surveys
Manages Staff/patient interactions on the phone and in-person
Assist with end of day counts and reports to prepare accurate deposits
Participate in hiring, training, and developing new staff members that are patient service oriented
Provide administrative support to the Clinic Administrative Manager when needed
Work closely with Clinic Manager to foster a respectful, collaborative department culture that promotes teamwork and effective communication
Excellent verbal and written skills
Perform other duties as assigned
Qualifications
5-7 Years in Optical Management at a private practice
5 years patient/customer care experience
Minimum high school diploma or GED; BA or BS preferred
ABO and NCLE certified; preferred
Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint
Excellent oral and written communication skills
Exceptional customer relationship skills
Proficiency in a second language highly desirable (Spanish preferred)
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Benefits
Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life Insurance
PTO
401(k) retirement plan with a company match
And more!
Equal Employment Opportunity & Workforce Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
#J-18808-Ljbffr