Customer Care Representative - NV
CJ Pony Parts, Inc., Las Vegas, NV, United States
Customer Care Representative
Location:
On-site in Las Vegas, NV 89115
Employment Type:
Full-Time | Non-Exempt
Pay:
$16.00 to $18.00 per hour, based on experience
Schedule:
Monday to Friday 8:00am - 4:30pm
Position Summary
CJ Pony Parts is seeking a
Customer Care Representative
who will interact with customers by phone, web chat, and email. This individual will provide accurate product and service information, resolve order issues, and ensure a high level of customer satisfaction. The ideal candidate has a customer‑first mindset and thrives in a fast‑paced, team‑oriented environment.
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services
Provide timely and accurate information on order status, returns, and general product questions
Update and maintain customer account information in internal systems
Resolve product or service concerns with professionalism and empathy
Assist in processing orders placed in‑person, online, or over the phone
Handle payment information and address updates securely and accurately
Generate return labels and coordinate with vendors as needed
Record and track all customer interactions and escalation appropriately
Provide showroom counter support (on‑site only)
Perform general administrative support tasks as assigned
Required Qualifications
High school diploma or GED
Minimum of 1 year experience in a call center or customer service environment
Proficiency in Microsoft Word, Excel, and Outlook
Strong verbal and written communication skills
Ability to manage multiple systems and customer interactions simultaneously
Calm and effective communication skills, especially when resolving customer concerns
Benefits
Hourly Rate:
$16.00 - $18.00 per hour, commensurate with experience
Bonus Program:
Eligible after 6 months
Paid Time Off
Medical, Dental, & Vision Insurance
(affordable options)
Health Savings Account
with company contribution
Life & Short-Term Disability Insurance
401(k) Plan
with
4% company match
and profit sharing
Company Paid Holidays
Employee Assistance Program
Casual dress
Who We Are
Founded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on our core values of
Teamwork, Respect, Customer Service, Integrity, and Innovation.
We’re proud to be a trusted name in automotive parts and accessories—and we’re growing!
Equal Opportunity Employer
CJ Pony Parts is proud to be a
Equal Opportunity Employer . We celebrate diversity and are committed to creating an inclusive environment for all employees.
E‑Verify:
CJ Pony Parts uses E‑Verify to confirm the employment eligibility of all new hires.
#J-18808-Ljbffr
Location:
On-site in Las Vegas, NV 89115
Employment Type:
Full-Time | Non-Exempt
Pay:
$16.00 to $18.00 per hour, based on experience
Schedule:
Monday to Friday 8:00am - 4:30pm
Position Summary
CJ Pony Parts is seeking a
Customer Care Representative
who will interact with customers by phone, web chat, and email. This individual will provide accurate product and service information, resolve order issues, and ensure a high level of customer satisfaction. The ideal candidate has a customer‑first mindset and thrives in a fast‑paced, team‑oriented environment.
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services
Provide timely and accurate information on order status, returns, and general product questions
Update and maintain customer account information in internal systems
Resolve product or service concerns with professionalism and empathy
Assist in processing orders placed in‑person, online, or over the phone
Handle payment information and address updates securely and accurately
Generate return labels and coordinate with vendors as needed
Record and track all customer interactions and escalation appropriately
Provide showroom counter support (on‑site only)
Perform general administrative support tasks as assigned
Required Qualifications
High school diploma or GED
Minimum of 1 year experience in a call center or customer service environment
Proficiency in Microsoft Word, Excel, and Outlook
Strong verbal and written communication skills
Ability to manage multiple systems and customer interactions simultaneously
Calm and effective communication skills, especially when resolving customer concerns
Benefits
Hourly Rate:
$16.00 - $18.00 per hour, commensurate with experience
Bonus Program:
Eligible after 6 months
Paid Time Off
Medical, Dental, & Vision Insurance
(affordable options)
Health Savings Account
with company contribution
Life & Short-Term Disability Insurance
401(k) Plan
with
4% company match
and profit sharing
Company Paid Holidays
Employee Assistance Program
Casual dress
Who We Are
Founded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on our core values of
Teamwork, Respect, Customer Service, Integrity, and Innovation.
We’re proud to be a trusted name in automotive parts and accessories—and we’re growing!
Equal Opportunity Employer
CJ Pony Parts is proud to be a
Equal Opportunity Employer . We celebrate diversity and are committed to creating an inclusive environment for all employees.
E‑Verify:
CJ Pony Parts uses E‑Verify to confirm the employment eligibility of all new hires.
#J-18808-Ljbffr