Engineering Manager, Servicing and Collections New San Francisco, CA (Remote)
Socotra, Inc., San Francisco, CA, United States
Engineering Manager, Servicing & Collections
The position reports to the Senior Engineering Manager.
We are looking for an Engineering Manager, Servicing & Collections to lead a team responsible for the systems that power borrower repayment, payments, delinquency management, and collections at Earnest.
This is a high-impact role at the core of Earnest’s business. You will partner closely with Product, Risk, Operations, and Compliance to build scalable, reliable, and compliant systems that improve repayment performance, reduce delinquency, and deliver a high-quality, self-service customer experience.
You will play a critical role in transforming servicing into a strategic advantage for Earnest by improving operational efficiency, enabling smarter collections strategies, and creating systems that build long-term customer trust.
Responsibilities
Lead a team building the systems that power repayment, payments, and collections—directly impacting borrower experience and business performance.
Own end-to-end delivery of high-impact initiatives, improving repayment rates, reducing delinquency, and driving operational efficiency.
Evolve the servicing platform alongside senior engineers, simplifying architecture and scaling toward modular, reliable, and observable systems.
Partner closely with Product, Risk, Operations, and Compliance to build smarter collections capabilities and high-quality self‑service experiences.
Ensure reliability of mission‑critical systems, with a focus on uptime, data integrity, and incident readiness.
Leverage AI to accelerate engineering and product velocity, while applying strong judgment in regulated environments.
Mentor engineers and raise the technical bar, staying close to the code and unblocking teams when it matters most.
About You
7+ years of software engineering experience, including 3+ years leading teams.
Strong full‑stack foundation with the ability to dive into code, debug, and guide architectural decisions.
Experience building or operating high‑stakes systems (e.g., payments, servicing, billing) with a focus on reliability and data integrity.
Proven track record of scaling systems and teams in fast‑paced, ambiguous environments.
Clear communicator who can align technical and non‑technical stakeholders.
Passion for mentoring and developing engineers.
Even Better
Experience in fintech or other regulated industries.
Familiarity with servicing and collections metrics (e.g., delinquency, recovery, cost to collect).
Experience building internal tools or platforms for operations teams.
Hands‑on experience applying AI to improve workflows or operational efficiency.
Where
This role will be based in the US.
Salary Range
$206,250 – $275,000 USD
Benefits
Health, Dental, & Vision benefits plus savings plans
Mac computers + work‑from‑home stipend to set up your home office
Monthly internet and phone reimbursement
Employee Stock Purchase Plan
Restricted Stock Units (RSUs)
401(k) plan with company match
Robust tuition reimbursement program
$1,000 travel perk on each Earnie‑versary to anywhere in the world
Competitive days of annual PTO
Competitive parental leave
EEO Statement
Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.
#J-18808-Ljbffr
The position reports to the Senior Engineering Manager.
We are looking for an Engineering Manager, Servicing & Collections to lead a team responsible for the systems that power borrower repayment, payments, delinquency management, and collections at Earnest.
This is a high-impact role at the core of Earnest’s business. You will partner closely with Product, Risk, Operations, and Compliance to build scalable, reliable, and compliant systems that improve repayment performance, reduce delinquency, and deliver a high-quality, self-service customer experience.
You will play a critical role in transforming servicing into a strategic advantage for Earnest by improving operational efficiency, enabling smarter collections strategies, and creating systems that build long-term customer trust.
Responsibilities
Lead a team building the systems that power repayment, payments, and collections—directly impacting borrower experience and business performance.
Own end-to-end delivery of high-impact initiatives, improving repayment rates, reducing delinquency, and driving operational efficiency.
Evolve the servicing platform alongside senior engineers, simplifying architecture and scaling toward modular, reliable, and observable systems.
Partner closely with Product, Risk, Operations, and Compliance to build smarter collections capabilities and high-quality self‑service experiences.
Ensure reliability of mission‑critical systems, with a focus on uptime, data integrity, and incident readiness.
Leverage AI to accelerate engineering and product velocity, while applying strong judgment in regulated environments.
Mentor engineers and raise the technical bar, staying close to the code and unblocking teams when it matters most.
About You
7+ years of software engineering experience, including 3+ years leading teams.
Strong full‑stack foundation with the ability to dive into code, debug, and guide architectural decisions.
Experience building or operating high‑stakes systems (e.g., payments, servicing, billing) with a focus on reliability and data integrity.
Proven track record of scaling systems and teams in fast‑paced, ambiguous environments.
Clear communicator who can align technical and non‑technical stakeholders.
Passion for mentoring and developing engineers.
Even Better
Experience in fintech or other regulated industries.
Familiarity with servicing and collections metrics (e.g., delinquency, recovery, cost to collect).
Experience building internal tools or platforms for operations teams.
Hands‑on experience applying AI to improve workflows or operational efficiency.
Where
This role will be based in the US.
Salary Range
$206,250 – $275,000 USD
Benefits
Health, Dental, & Vision benefits plus savings plans
Mac computers + work‑from‑home stipend to set up your home office
Monthly internet and phone reimbursement
Employee Stock Purchase Plan
Restricted Stock Units (RSUs)
401(k) plan with company match
Robust tuition reimbursement program
$1,000 travel perk on each Earnie‑versary to anywhere in the world
Competitive days of annual PTO
Competitive parental leave
EEO Statement
Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.
#J-18808-Ljbffr