Service BDC Supervisor
Harr Motor Group, Worcester, MA, United States
Join Our Team as a Service BDC Supervisor!
Position:
The Service BDC Supervisor is a leadership role responsible for overseeing the daily operations of our Service Business Development Center team. You will manage agent workflows, coordinate outreach campaigns, monitor performance, and ensure that every customer opportunity is handled accurately and professionally. The primary goal is to lead a high-performing BDC team that consistently sets quality appointments, meets daily goals, and delivers an exceptional customer experience across our Toyota and CDJR brands.
Why Work For Harr?
40-hour work week
Stable family-owned business
2 weeks paid vacation to start
Childcare reimbursement
College scholarship for employees' children
Medical/Dental/401(k) benefits
Paid training
Compensation: Hourly + Monthly Bonus (avg 60-70k annually)
Key Responsibilities
Supervise and support daily BDC agent activity, ensuring tasks are completed accurately and on time
Set, communicate, and enforce daily agent goals to drive consistent team performance
Train and mentor agents on best practices, word tracks, and outreach strategies
Manage a variety of customer lists to boost outreach and maximize daily contact opportunities
Monitor and follow up on no-shows, verifying VINs and customer contact information to recover missed appointments
Plan and execute weekly mass maintenance text campaigns for Toyota and CDJR brands
What We're Looking For
Prior experience in a BDC supervisory, team lead, or service coordination role preferred
Strong leadership, coaching, and team accountability skills
Excellent verbal and written communication abilitiesHighly organized with the ability to manage multiple priorities and people simultaneously
Confident decision-maker who can problem-solve in a fast-paced environment
Proficiency in CRM platforms
Knowledge of Toyota and/or CDJR service operations a plus
Able to collaborate with Service and Parts managers
Direct report to BDC Director
About Harr Motor Group
Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.
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Position:
The Service BDC Supervisor is a leadership role responsible for overseeing the daily operations of our Service Business Development Center team. You will manage agent workflows, coordinate outreach campaigns, monitor performance, and ensure that every customer opportunity is handled accurately and professionally. The primary goal is to lead a high-performing BDC team that consistently sets quality appointments, meets daily goals, and delivers an exceptional customer experience across our Toyota and CDJR brands.
Why Work For Harr?
40-hour work week
Stable family-owned business
2 weeks paid vacation to start
Childcare reimbursement
College scholarship for employees' children
Medical/Dental/401(k) benefits
Paid training
Compensation: Hourly + Monthly Bonus (avg 60-70k annually)
Key Responsibilities
Supervise and support daily BDC agent activity, ensuring tasks are completed accurately and on time
Set, communicate, and enforce daily agent goals to drive consistent team performance
Train and mentor agents on best practices, word tracks, and outreach strategies
Manage a variety of customer lists to boost outreach and maximize daily contact opportunities
Monitor and follow up on no-shows, verifying VINs and customer contact information to recover missed appointments
Plan and execute weekly mass maintenance text campaigns for Toyota and CDJR brands
What We're Looking For
Prior experience in a BDC supervisory, team lead, or service coordination role preferred
Strong leadership, coaching, and team accountability skills
Excellent verbal and written communication abilitiesHighly organized with the ability to manage multiple priorities and people simultaneously
Confident decision-maker who can problem-solve in a fast-paced environment
Proficiency in CRM platforms
Knowledge of Toyota and/or CDJR service operations a plus
Able to collaborate with Service and Parts managers
Direct report to BDC Director
About Harr Motor Group
Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience. Our team is passionate about delivering top-tier service and representing industry-leading automobile brands. We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.
#J-18808-Ljbffr