Concierge Manager
Roman Health Pharmacy LLC, Miami, FL, United States
Concierge Manager | Miami Beach, FL
The Opportunity
Seeking a senior hospitality leader who views front-of-house service as the core product.
Position: Concierge Manager at a flagship Class X commercial property in Miami Beach.
A strategic, hands‑on leadership role requiring five‑star hotel instincts and seasoned operational discipline.
Lead the entire front‑of‑house operation, creating luxury, care, and belonging for tenants and guests.
Core Responsibilities
Strategic Leadership: Set, model, and enforce elite service standards across the front‑of‑house team.
Tenant Relationship Management: Act as the primary liaison between tenants and property team, providing personalized service by understanding names and business needs.
Anticipatory Service: Develop systems and team habits to anticipate and meet tenant needs proactively.
Team Development: Recruit, onboard, and coach concierge staff, promoting a culture of excellence and accountability.
Operational Oversight: Manage daily lobby/desk operations, visitor protocols, package handling, and shift continuity.
VIP & Recovery Management: Handle high‑priority requests and lead service recovery with empathy and decisiveness.
Vendor Stewardship: Oversee relationships with premium service partners and on‑site vendors, ensuring elevated standards.
Brand Representation: Serve as a visible brand ambassador; maintain impeccable personal presence, grooming, and protocol.
What You’ll Bring
5+ years of progressive leadership in 5‑star luxury hospitality (luxury hotels, private membership clubs, ultra‑luxury residential environments).
Proven ability to develop high‑performing teams in guest‑facing operational roles.
Proficiency with visitor management systems, front‑of‑house technology platforms, and Microsoft Office Suite.
Exceptional professional presence; bilingual in English and Spanish strongly preferred.
Bachelor’s degree in Hospitality Management or Business preferred, or equivalent professional experience.
Position Details
Location: Miami Beach, Florida.
Classification: Full‑Time, Exempt.
Schedule: Monday–Friday.
Reports To: Director of Hospitality.
$75,000 - $78,000 a year
Why Join Us?
Mission‑driven culture at a rapidly scaling ultra‑luxury management company.
Your presence on the floor significantly elevates team performance.
Competitive benefits package (details provided during hiring).
Perks include onsite parking and specialized Rewards & Recognition programs.
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The Opportunity
Seeking a senior hospitality leader who views front-of-house service as the core product.
Position: Concierge Manager at a flagship Class X commercial property in Miami Beach.
A strategic, hands‑on leadership role requiring five‑star hotel instincts and seasoned operational discipline.
Lead the entire front‑of‑house operation, creating luxury, care, and belonging for tenants and guests.
Core Responsibilities
Strategic Leadership: Set, model, and enforce elite service standards across the front‑of‑house team.
Tenant Relationship Management: Act as the primary liaison between tenants and property team, providing personalized service by understanding names and business needs.
Anticipatory Service: Develop systems and team habits to anticipate and meet tenant needs proactively.
Team Development: Recruit, onboard, and coach concierge staff, promoting a culture of excellence and accountability.
Operational Oversight: Manage daily lobby/desk operations, visitor protocols, package handling, and shift continuity.
VIP & Recovery Management: Handle high‑priority requests and lead service recovery with empathy and decisiveness.
Vendor Stewardship: Oversee relationships with premium service partners and on‑site vendors, ensuring elevated standards.
Brand Representation: Serve as a visible brand ambassador; maintain impeccable personal presence, grooming, and protocol.
What You’ll Bring
5+ years of progressive leadership in 5‑star luxury hospitality (luxury hotels, private membership clubs, ultra‑luxury residential environments).
Proven ability to develop high‑performing teams in guest‑facing operational roles.
Proficiency with visitor management systems, front‑of‑house technology platforms, and Microsoft Office Suite.
Exceptional professional presence; bilingual in English and Spanish strongly preferred.
Bachelor’s degree in Hospitality Management or Business preferred, or equivalent professional experience.
Position Details
Location: Miami Beach, Florida.
Classification: Full‑Time, Exempt.
Schedule: Monday–Friday.
Reports To: Director of Hospitality.
$75,000 - $78,000 a year
Why Join Us?
Mission‑driven culture at a rapidly scaling ultra‑luxury management company.
Your presence on the floor significantly elevates team performance.
Competitive benefits package (details provided during hiring).
Perks include onsite parking and specialized Rewards & Recognition programs.
#J-18808-Ljbffr