Ramp Supervisor - BWI Airport
PrimeFlight Aviation Services Inc., Baltimore, MD, United States
BWIPF1-Balt Wash Intl
1007 Air Cargo Dr
Building D Door 17
Baltimore, MD 21240, USA
WHY WORK FOR PRIMEFLIGHT?
Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (Benefits may vary based on eligibility)
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
SUMMARY OVERVIEW
The Ramp Supervisor is responsible for overseeing a team of ramp agents and ensuring the efficient, safe handling of aircraft on the ground. This position involves coordinating activities such as baggage handling, aircraft towing, and servicing aircraft, while adhering to strict safety and operational protocols. You will be pivotal in training and mentoring team members and coordinating with flight crews and other airport personnel to ensure timely aircraft turnarounds. Additionally, this role requires quick decision-making, effective problem‑solving, and maintaining high standards of customer service and operational efficiency.
RESPONSIBILITIES
Supervise the ramp team operations, including aircraft loading and unloading
Coordinate ramp activities to ensure timely turnaround of flights
Train and mentor ramp team members on operational procedures and safety protocols
Monitor team compliance with airline and airport regulations
Conduct pre‑shift briefings to discuss daily tasks and safety focus points
Oversee the proper handling of baggage, cargo, and mail to prevent damage or loss
Manage communication between the ramp team, flight crew, and ground operations
Ensure proper use and maintenance of ground support equipment
Implement and enforce safety measures and hazard prevention on the ramp
Respond to and manage operational issues and emergencies
Facilitate efficient teamwork to meet flight schedules and service standards
Conduct performance evaluations and provide feedback to ramp team members
Ensure compliance with all DOT regulations as required and guidelines, including overseeing the safe and legal operation of airport vehicles, equipment, and personnel involved in airside and landside operations
Conduct regular audits and inspections to verify adherence to DOT standards, including reviewing maintenance records, driver qualifications, and safety procedures, and provide training and updates to staff on changes in DOT regulations as required
Liaise with other airport departments for coordinated operations
Maintain accurate records of ramp operations and incidents
Promote a culture of safety and professionalism within the team
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management
QUALIFICATIONS
18 years of age or older
Eligible to work in the United States
Must have a valid state‑issued driver’s license with an acceptable driving record
Communicate effectively in English (reading, writing, speaking)
Minimum of 2 years of experience in ramp operations or a related aviation field
Proven experience in a supervisory or leadership role
Strong knowledge of ramp safety and operational procedures
Ability to access and interpret information in print and electronically, including the use of electronic devices such as iPads/tablets, computers, and mobile devices
Effectively communicate with colleagues and clients, both in‑person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
May need to reach with arms and grasp with hands
May need to push, pull
May need to bend, stretch, squat, kneel
May need to climb and work at elevated heights
Exposure to moderate and at times high noise levels
Exposure to Biohazards and/or Chemicals
Exposure to outdoor elements
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three‑dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal‑opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
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1007 Air Cargo Dr
Building D Door 17
Baltimore, MD 21240, USA
WHY WORK FOR PRIMEFLIGHT?
Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (Benefits may vary based on eligibility)
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
SUMMARY OVERVIEW
The Ramp Supervisor is responsible for overseeing a team of ramp agents and ensuring the efficient, safe handling of aircraft on the ground. This position involves coordinating activities such as baggage handling, aircraft towing, and servicing aircraft, while adhering to strict safety and operational protocols. You will be pivotal in training and mentoring team members and coordinating with flight crews and other airport personnel to ensure timely aircraft turnarounds. Additionally, this role requires quick decision-making, effective problem‑solving, and maintaining high standards of customer service and operational efficiency.
RESPONSIBILITIES
Supervise the ramp team operations, including aircraft loading and unloading
Coordinate ramp activities to ensure timely turnaround of flights
Train and mentor ramp team members on operational procedures and safety protocols
Monitor team compliance with airline and airport regulations
Conduct pre‑shift briefings to discuss daily tasks and safety focus points
Oversee the proper handling of baggage, cargo, and mail to prevent damage or loss
Manage communication between the ramp team, flight crew, and ground operations
Ensure proper use and maintenance of ground support equipment
Implement and enforce safety measures and hazard prevention on the ramp
Respond to and manage operational issues and emergencies
Facilitate efficient teamwork to meet flight schedules and service standards
Conduct performance evaluations and provide feedback to ramp team members
Ensure compliance with all DOT regulations as required and guidelines, including overseeing the safe and legal operation of airport vehicles, equipment, and personnel involved in airside and landside operations
Conduct regular audits and inspections to verify adherence to DOT standards, including reviewing maintenance records, driver qualifications, and safety procedures, and provide training and updates to staff on changes in DOT regulations as required
Liaise with other airport departments for coordinated operations
Maintain accurate records of ramp operations and incidents
Promote a culture of safety and professionalism within the team
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management
QUALIFICATIONS
18 years of age or older
Eligible to work in the United States
Must have a valid state‑issued driver’s license with an acceptable driving record
Communicate effectively in English (reading, writing, speaking)
Minimum of 2 years of experience in ramp operations or a related aviation field
Proven experience in a supervisory or leadership role
Strong knowledge of ramp safety and operational procedures
Ability to access and interpret information in print and electronically, including the use of electronic devices such as iPads/tablets, computers, and mobile devices
Effectively communicate with colleagues and clients, both in‑person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
May need to reach with arms and grasp with hands
May need to push, pull
May need to bend, stretch, squat, kneel
May need to climb and work at elevated heights
Exposure to moderate and at times high noise levels
Exposure to Biohazards and/or Chemicals
Exposure to outdoor elements
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three‑dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal‑opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
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