Patient Care Coordinator I
Hispanic Alliance for Career Enhancement, Nashville, TN, United States
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
This is a remote role; candidates can live anywhere in the United States.
Coram/CVS Health is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Patient Care Rep, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders.
Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company.
Responsibilities
Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
Process prescription changes.
Triaging calls to various departments.
Verifying patient demographics and insurance information to ensure accurate shipment.
This is a full‑time benefited position and it is NOT through an agency. Typical hours for this role are Monday-Friday.
Hours available are: 8:30am-5:00pm CST.
Required Qualifications
Minimum one year experience in customer service or call center environment.
Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word.
Healthcare experience preferred.
Preferred Qualifications
Home infusion or durable medical equipment (DME) experience.
Call center experience.
Experience working in a healthcare environment.
Education
High School diploma or GED.
Pay Range
$17.00 - $25.65 per hour.
Benefits
The full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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This is a remote role; candidates can live anywhere in the United States.
Coram/CVS Health is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Patient Care Rep, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders.
Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company.
Responsibilities
Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
Process prescription changes.
Triaging calls to various departments.
Verifying patient demographics and insurance information to ensure accurate shipment.
This is a full‑time benefited position and it is NOT through an agency. Typical hours for this role are Monday-Friday.
Hours available are: 8:30am-5:00pm CST.
Required Qualifications
Minimum one year experience in customer service or call center environment.
Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word.
Healthcare experience preferred.
Preferred Qualifications
Home infusion or durable medical equipment (DME) experience.
Call center experience.
Experience working in a healthcare environment.
Education
High School diploma or GED.
Pay Range
$17.00 - $25.65 per hour.
Benefits
The full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr