Patient Enrollment Coordinator
Beckley Clinical, San Antonio, TX, United States
At Beckley Clinical we combine cutting-edge pharmacologic interventions with comprehensive wraparound care to maximize outcomes. Our approach integrates medication, psychotherapy, and lifestyle supports and interventions for lasting remission and improved quality of life. As a Patient Enrollment Coordinator, you serve as a dedicated advocate and support resource for patients throughout their entire care journey.
From initial enrollment through ongoing treatment, provide comprehensive patient support via phone, email, and text messaging. You will guide patients through every step of their experience — from eligibility and intake to appointment coordination, care transitions, and continued engagement — ensuring patients feel supported, informed, and empowered at every touchpoint.
Responsibilities
Serve as the first point of contact for prospective patients via phone, email, text, or web form
Conduct initial screenings to determine patient eligibility for Beckley Clinical’s behavioral health and wellness services
Guide patients through the complete enrollment process, from initial inquiry to first appointment
Collect, verify, and input patient demographic, medical, and insurance details into the EHR system
Coordinate insurance verification and authorizations with payers
Schedule virtual consultations, treatments, follow-up appointments, and care transitions
Provide proactive outreach to patients between appointments via phone, email, and text to ensure continuity of care
Send appointment reminders, pre‑visit instructions, and post‑visit follow‑up communications
Assist patients with rescheduling, cancellations, and care plan adjustments as needed
Coordinate referrals to specialists or additional services within Beckley Clinical's network
Support medication management scheduling and pharmacy coordination when applicable
Clearly explain patient policies, consent forms, and financial responsibilities (insurance, copay, self‑pay)
Maintain HIPAA‑compliant records and uphold Beckley Clinical's quality standards across all patient interactions
Document all patient communications and care coordination activities in EHR system
Monitor patient engagement and identify opportunities for re‑engagement or additional support
Participate in continuous improvement projects to optimize patient experience in virtual care model
Collaborate with clinical and administrative teams to ensure seamless patient care delivery
Qualifications
Education:
High school diploma or equivalent required
Associate’s degree or coursework in healthcare administration, medical billing, or related field preferred
Experience:
1–2 years of experience in patient intake, customer service, or medical office support (remote healthcare experience preferred)
Familiarity with insurance verification and prior authorization processes
Experience in behavioral health or wellness clinic settings is a plus
Background in patient retention and engagement strategies preferred
Skills:
Exceptional communication skills across multiple channels (phone, video, email, text messaging) with empathy and clarity
Ability to build and maintain long‑term trust and rapport with patients in a remote environment
Strong problem‑solving skills to address patient barriers and care coordination challenges
Excellent organizational skills and attention to detail for managing ongoing patient relationships
Proficiency with electronic health record (EHR), scheduling systems, and patient communication platforms
Knowledge of medical terminology, insurance concepts, and care coordination principles
Self‑starter with ability to work independently while maintaining consistent patientengagement
Experience with patient outreach tools and multi‑channel communication strategies
Must live in or near San Antonio, as you will be required to be onsite of our San Antonio clinic
$18 - $22 an hour
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From initial enrollment through ongoing treatment, provide comprehensive patient support via phone, email, and text messaging. You will guide patients through every step of their experience — from eligibility and intake to appointment coordination, care transitions, and continued engagement — ensuring patients feel supported, informed, and empowered at every touchpoint.
Responsibilities
Serve as the first point of contact for prospective patients via phone, email, text, or web form
Conduct initial screenings to determine patient eligibility for Beckley Clinical’s behavioral health and wellness services
Guide patients through the complete enrollment process, from initial inquiry to first appointment
Collect, verify, and input patient demographic, medical, and insurance details into the EHR system
Coordinate insurance verification and authorizations with payers
Schedule virtual consultations, treatments, follow-up appointments, and care transitions
Provide proactive outreach to patients between appointments via phone, email, and text to ensure continuity of care
Send appointment reminders, pre‑visit instructions, and post‑visit follow‑up communications
Assist patients with rescheduling, cancellations, and care plan adjustments as needed
Coordinate referrals to specialists or additional services within Beckley Clinical's network
Support medication management scheduling and pharmacy coordination when applicable
Clearly explain patient policies, consent forms, and financial responsibilities (insurance, copay, self‑pay)
Maintain HIPAA‑compliant records and uphold Beckley Clinical's quality standards across all patient interactions
Document all patient communications and care coordination activities in EHR system
Monitor patient engagement and identify opportunities for re‑engagement or additional support
Participate in continuous improvement projects to optimize patient experience in virtual care model
Collaborate with clinical and administrative teams to ensure seamless patient care delivery
Qualifications
Education:
High school diploma or equivalent required
Associate’s degree or coursework in healthcare administration, medical billing, or related field preferred
Experience:
1–2 years of experience in patient intake, customer service, or medical office support (remote healthcare experience preferred)
Familiarity with insurance verification and prior authorization processes
Experience in behavioral health or wellness clinic settings is a plus
Background in patient retention and engagement strategies preferred
Skills:
Exceptional communication skills across multiple channels (phone, video, email, text messaging) with empathy and clarity
Ability to build and maintain long‑term trust and rapport with patients in a remote environment
Strong problem‑solving skills to address patient barriers and care coordination challenges
Excellent organizational skills and attention to detail for managing ongoing patient relationships
Proficiency with electronic health record (EHR), scheduling systems, and patient communication platforms
Knowledge of medical terminology, insurance concepts, and care coordination principles
Self‑starter with ability to work independently while maintaining consistent patientengagement
Experience with patient outreach tools and multi‑channel communication strategies
Must live in or near San Antonio, as you will be required to be onsite of our San Antonio clinic
$18 - $22 an hour
#J-18808-Ljbffr