Refund Analyst
Physicians East pa, Greenville, NC, United States
About Us
Physicians East, P.A. is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
About the Role
We are looking for an employee who can audit patient accounts for discrepancies and determine proper reimbursement of overpayments, analyze and process refund requests from insurance providers, and follow up with staff. The role requires effective communication with insurance providers and internal staff regarding refund issues.
Responsibilities
Print, review, and work on overpaid claim and unallocated money reports
Process refund requests according to refund protocol
Reprocess returned refunds, including mail returns
Maintain proper organization and storage of refund checks and packets
Handle credit transfers and escheats
Work as a contributing member of a team to keep departments running smoothly
Participate in in‑service education, staff meetings, and other continuing education programs to maintain optimal technical knowledge
Adhere to department and company policies, maintaining confidentiality
Attend safety classes and compliance training offered by Physicians East, P.A.
Assist with other duties or projects as needed
Location & Commitments
Full‑time role based at our Greenville Arlington Blvd. location, Monday‑Friday, 8 a.m. – 5 p.m. Overtime may be required to ensure tasks are completed and calls are returned in a timely manner. Weekend work is rare but may occasionally be necessary.
Candidate Requirements
Minimum of 1–3 years experience in insurance and billing settings and/or appropriate college education required
Affirmative Action / EEO Statement
Physicians East, P.A. is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252‑413‑6368 or email careers@physicianseast.com
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Physicians East, P.A. is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
About the Role
We are looking for an employee who can audit patient accounts for discrepancies and determine proper reimbursement of overpayments, analyze and process refund requests from insurance providers, and follow up with staff. The role requires effective communication with insurance providers and internal staff regarding refund issues.
Responsibilities
Print, review, and work on overpaid claim and unallocated money reports
Process refund requests according to refund protocol
Reprocess returned refunds, including mail returns
Maintain proper organization and storage of refund checks and packets
Handle credit transfers and escheats
Work as a contributing member of a team to keep departments running smoothly
Participate in in‑service education, staff meetings, and other continuing education programs to maintain optimal technical knowledge
Adhere to department and company policies, maintaining confidentiality
Attend safety classes and compliance training offered by Physicians East, P.A.
Assist with other duties or projects as needed
Location & Commitments
Full‑time role based at our Greenville Arlington Blvd. location, Monday‑Friday, 8 a.m. – 5 p.m. Overtime may be required to ensure tasks are completed and calls are returned in a timely manner. Weekend work is rare but may occasionally be necessary.
Candidate Requirements
Minimum of 1–3 years experience in insurance and billing settings and/or appropriate college education required
Affirmative Action / EEO Statement
Physicians East, P.A. is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252‑413‑6368 or email careers@physicianseast.com
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