Business Services Specialist
Cuyahoga Community College, Frankfort, KY, United States
Department:
Admissions and Enrollment Services
Location:
Eastern Campus
Reports To:
Associate Director, Admissions and Enrollment Services
Recruitment Type:
External/Internal
Requisition ID:
req6849
Employment Type:
Full-Time Support Staff
Union Position:
Union
Work Schedule:
Standard College Hours: M-F, 8:30 AM - 5:00 PM. Occasional nights and weekends during peak enrollment times
Number of Openings:
1
Job Description:
SUMMARY
Compiles and verifies creditcard, cash and check data and computers charges and paymentsto the College. Provides customerservice and assistance to students and the publicrelated to businessrelated matters.
DUTIES AND RESPONSIBILITIES
Duties and responsibilities include, but are not limited to:
Reviews student related Financial Aid, Enrollment Center and Student Accounti ng screens and processes necessary corrections/adjustments on the Banner student information system.
Distributes and collects customer surveys and participates in departmental customer care initiatives.
Interacts effectively with other departments within the College regarding student accounts, installment plans, financial aid matters and the reconciliation of various departmental deposits made at the Enrollment Center.
Accepts vehicle registrations and parking permit fees and sells visitor parking and RTA bus passes
Loads the parking visitor pay stations and My Tri-C Card cash loading stations.
Issues the My Tri-C Card ID's and processes payments and charges.
Assists with inquires for information and makes the appropriate referrals.
Troubleshoots customer issues and provides follow-up in a timely manner.
Processes student account and miscellaneous transactions, including payments and charges, reconciliation of student accounts and balances cash drawer.
Performs the various functions related to the petty cash fund, such as: disbursements, reimbursements, counts, control and reporting.
Reconciles bank deposits of cash, checks, and credit card amounts, logs, verifying accuracy of information, tracks missing deposits, and prepares related reports.
Processes various payment transactions including Library Fines, Massotherapy fees, and Parking Fines.
Audits travel expense vouchers and provide reimbursements.
Processes and maintains information relating to past due student accounts for the College, Ohio Attorney General,and collection agencies.
Assists management in training new employees.
Files documents and reports.
Requests and distributes travel checks for athletic teams.
Validates and releases funds to money currier.
May daily count parking revenue money
Maintains security of the Enrollment Center.
Adheres to all Enrollment Center policies and procedures and effectively communicates with Enrollment Center Director on policy and procedural issues.
Maintains a high level of professionalism and energy.
Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
Performs other related duties as assigned.
REQUIRED
Associates Degree
Two (2) years of equivalent full-time experience in a cash handling and reconciliation position in the banking or financial services industry and/or college/university financial environment
Experience with an online computer based financial system.
Must be able to use the Banner student information system and Imaging and Indexing equipment and software.
Ability to exercise good judgment and discretion in the performance of regular work.
Excellent written, verbal and interpersonal communication skills
Ability to perform bank reconciliation, prepare bank deposits and perform petty cash functions
Excellent customer service skills and proven ability to develop and sustain productive customer relationships.
Ability to be professional in interactions with internal and external customers at all times in person and over the phone.
Ability to perform detailed work with a high degree of accuracy and attention to detail
Ability to handle multiple tasks and effectively prioritize work.
Sensitivity to appropriately respond to the needs of the community.
PREFERRED
Bachelor's degree in Accounting or Business Administration.
Knowledge and experience with Banner student information system.
Must be able to use Imaging and Indexing equipment and software.
Experience with Blackboard, ID Works, Imaging and the phone system software
WORKING CONDITIONS / PHYSICAL DEMANDS
Must be able to occasionally lift up to 25 pounds unassisted.
Must be able to regularly stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch.
Must be able to frequently talk or hear.
Must be able to work in a fast pace environment with a moderate noise level.
Disclaimer: This description Is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned and does not prescribe or restrict the tasks that may be assigned.
SEIU Full-Time Position
This is aFull-time (1199/SEIU) Bargaining Unit Position, Grade 07. Full-time(1199/SEIU) bargaining unit employees atCuyahoga CommunityCollegewill be considered first for vacant positions.
Target Hiring Rate: Minimum salary $46,105/annually
Equal Opportunity Statement:
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
#J-18808-Ljbffr
Admissions and Enrollment Services
Location:
Eastern Campus
Reports To:
Associate Director, Admissions and Enrollment Services
Recruitment Type:
External/Internal
Requisition ID:
req6849
Employment Type:
Full-Time Support Staff
Union Position:
Union
Work Schedule:
Standard College Hours: M-F, 8:30 AM - 5:00 PM. Occasional nights and weekends during peak enrollment times
Number of Openings:
1
Job Description:
SUMMARY
Compiles and verifies creditcard, cash and check data and computers charges and paymentsto the College. Provides customerservice and assistance to students and the publicrelated to businessrelated matters.
DUTIES AND RESPONSIBILITIES
Duties and responsibilities include, but are not limited to:
Reviews student related Financial Aid, Enrollment Center and Student Accounti ng screens and processes necessary corrections/adjustments on the Banner student information system.
Distributes and collects customer surveys and participates in departmental customer care initiatives.
Interacts effectively with other departments within the College regarding student accounts, installment plans, financial aid matters and the reconciliation of various departmental deposits made at the Enrollment Center.
Accepts vehicle registrations and parking permit fees and sells visitor parking and RTA bus passes
Loads the parking visitor pay stations and My Tri-C Card cash loading stations.
Issues the My Tri-C Card ID's and processes payments and charges.
Assists with inquires for information and makes the appropriate referrals.
Troubleshoots customer issues and provides follow-up in a timely manner.
Processes student account and miscellaneous transactions, including payments and charges, reconciliation of student accounts and balances cash drawer.
Performs the various functions related to the petty cash fund, such as: disbursements, reimbursements, counts, control and reporting.
Reconciles bank deposits of cash, checks, and credit card amounts, logs, verifying accuracy of information, tracks missing deposits, and prepares related reports.
Processes various payment transactions including Library Fines, Massotherapy fees, and Parking Fines.
Audits travel expense vouchers and provide reimbursements.
Processes and maintains information relating to past due student accounts for the College, Ohio Attorney General,and collection agencies.
Assists management in training new employees.
Files documents and reports.
Requests and distributes travel checks for athletic teams.
Validates and releases funds to money currier.
May daily count parking revenue money
Maintains security of the Enrollment Center.
Adheres to all Enrollment Center policies and procedures and effectively communicates with Enrollment Center Director on policy and procedural issues.
Maintains a high level of professionalism and energy.
Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
Performs other related duties as assigned.
REQUIRED
Associates Degree
Two (2) years of equivalent full-time experience in a cash handling and reconciliation position in the banking or financial services industry and/or college/university financial environment
Experience with an online computer based financial system.
Must be able to use the Banner student information system and Imaging and Indexing equipment and software.
Ability to exercise good judgment and discretion in the performance of regular work.
Excellent written, verbal and interpersonal communication skills
Ability to perform bank reconciliation, prepare bank deposits and perform petty cash functions
Excellent customer service skills and proven ability to develop and sustain productive customer relationships.
Ability to be professional in interactions with internal and external customers at all times in person and over the phone.
Ability to perform detailed work with a high degree of accuracy and attention to detail
Ability to handle multiple tasks and effectively prioritize work.
Sensitivity to appropriately respond to the needs of the community.
PREFERRED
Bachelor's degree in Accounting or Business Administration.
Knowledge and experience with Banner student information system.
Must be able to use Imaging and Indexing equipment and software.
Experience with Blackboard, ID Works, Imaging and the phone system software
WORKING CONDITIONS / PHYSICAL DEMANDS
Must be able to occasionally lift up to 25 pounds unassisted.
Must be able to regularly stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch.
Must be able to frequently talk or hear.
Must be able to work in a fast pace environment with a moderate noise level.
Disclaimer: This description Is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned and does not prescribe or restrict the tasks that may be assigned.
SEIU Full-Time Position
This is aFull-time (1199/SEIU) Bargaining Unit Position, Grade 07. Full-time(1199/SEIU) bargaining unit employees atCuyahoga CommunityCollegewill be considered first for vacant positions.
Target Hiring Rate: Minimum salary $46,105/annually
Equal Opportunity Statement:
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
#J-18808-Ljbffr