TMS Patient Coordinator at Kind Health Group
Kind Health Group, Encinitas, CA, United States
TMS Patient Care Coordinator
Kind Health Group | Kind Minds TMS | San Diego, CA
Compensation:
$22–$25/hour
About Us
Kind Minds TMS is a physician-led brain health practice specializing in advanced neuromodulation therapies—including our proprietary Kind One-Day TMS™ accelerated protocol. As a division of Kind Health Group, we operate on a concierge care model that combines clinical excellence with a deeply personalized patient experience, from first contact through long-term follow-up.
Position Overview
We're looking for a TMS Patient Care Coordinator who is equal parts relationship builder and systems thinker. This role sits at the heart of the patient journey—guiding individuals from initial inquiry through consultation, treatment, and beyond. You'll be responsible for delivering a concierge-level experience while also owning the data, outcomes tracking, and structured follow-up that make our program best-in-class.
This is not a typical medical coordinator role. You'll be the face of Kind Minds TMS to every patient we serve—someone who makes people feel genuinely cared for, while operating with the precision our clinical outcomes program requires.
Key Responsibilities:
Patient Experience & Coordination
Serve as the primary point of contact for all TMS patients, delivering a warm, high-touch concierge experience
Guide patients through the full journey: inquiry → consultation → treatment → follow-up
Build genuine, lasting relationships that inspire confidence and trust in our program
Lead Management & Conversion
Respond promptly to inbound inquiries via phone, text, and web
Educate prospective patients on TMS and our treatment protocols with clarity and empathy
Coordinate physician consultations and maintain structured follow-up to nurture and convert leads
Treatment Coordination
Schedule and coordinate TMS treatment days, including our accelerated One-Day protocol
Prepare patients with clear pre-treatment expectations and logistical support
Ensure a seamless, supportive in-office experience from arrival through completion
Follow-Up, Engagement & Outcomes Tracking
Conduct post-treatment check-ins and maintain ongoing communication with patients
Track and monitor patient progress over time, identifying trends and changes in outcomes
Support long-term retention through maintenance programming and membership offerings
Data Management & Reporting
Accurately document patient interactions, treatment milestones, and outcomes in the EMR
Manage patient-reported outcome measures and maintain organized individual and program-level datasets
Proactively identify gaps in follow-up or data collection and close them
Operations & Collaboration
Partner closely with physicians, clinical staff, and leadership to ensure continuity of care
Support workflow improvements and contribute to ongoing refinement of the patient experience
Qualifications
Experience in patient coordination, healthcare operations, or a comparable role
Background in behavioral health, psychiatry, or TMS preferred — familiarity with the patient population is a plus
Strong interpersonal and communication skills—you know how to make people feel at ease
Highly organized with exceptional attention to detail and consistent follow-through
Comfortable managing both patient-facing responsibilities and structured data tracking
Experience with EMR systems and/or data platforms preferred
Who You Are
Warm, empathetic, and genuinely patient-focused—care is instinctive for you, not performative
You take ownership of both the patient experience and the accuracy of the data behind it
Detail-oriented, with the ability to manage multiple workflows without dropping the ball
Proactive and systems-minded—you spot inefficiencies before they become problems
Equally comfortable having a meaningful conversation with a patient and building a tracking spreadsheet
Why Join Us
Be part of a pioneering TMS and brain health program with a proven, differentiated protocol
Work alongside a physician-led team deeply invested in innovation and measurable outcomes
Play a meaningful, visible role in transforming patients' mental health and quality of life
Join a practice culture that values excellence, connection, and doing things the right way
Kind Health Group | Kind Minds TMS | San Diego, CA
Compensation:
$22–$25/hour
About Us
Kind Minds TMS is a physician-led brain health practice specializing in advanced neuromodulation therapies—including our proprietary Kind One-Day TMS™ accelerated protocol. As a division of Kind Health Group, we operate on a concierge care model that combines clinical excellence with a deeply personalized patient experience, from first contact through long-term follow-up.
Position Overview
We're looking for a TMS Patient Care Coordinator who is equal parts relationship builder and systems thinker. This role sits at the heart of the patient journey—guiding individuals from initial inquiry through consultation, treatment, and beyond. You'll be responsible for delivering a concierge-level experience while also owning the data, outcomes tracking, and structured follow-up that make our program best-in-class.
This is not a typical medical coordinator role. You'll be the face of Kind Minds TMS to every patient we serve—someone who makes people feel genuinely cared for, while operating with the precision our clinical outcomes program requires.
Key Responsibilities:
Patient Experience & Coordination
Serve as the primary point of contact for all TMS patients, delivering a warm, high-touch concierge experience
Guide patients through the full journey: inquiry → consultation → treatment → follow-up
Build genuine, lasting relationships that inspire confidence and trust in our program
Lead Management & Conversion
Respond promptly to inbound inquiries via phone, text, and web
Educate prospective patients on TMS and our treatment protocols with clarity and empathy
Coordinate physician consultations and maintain structured follow-up to nurture and convert leads
Treatment Coordination
Schedule and coordinate TMS treatment days, including our accelerated One-Day protocol
Prepare patients with clear pre-treatment expectations and logistical support
Ensure a seamless, supportive in-office experience from arrival through completion
Follow-Up, Engagement & Outcomes Tracking
Conduct post-treatment check-ins and maintain ongoing communication with patients
Track and monitor patient progress over time, identifying trends and changes in outcomes
Support long-term retention through maintenance programming and membership offerings
Data Management & Reporting
Accurately document patient interactions, treatment milestones, and outcomes in the EMR
Manage patient-reported outcome measures and maintain organized individual and program-level datasets
Proactively identify gaps in follow-up or data collection and close them
Operations & Collaboration
Partner closely with physicians, clinical staff, and leadership to ensure continuity of care
Support workflow improvements and contribute to ongoing refinement of the patient experience
Qualifications
Experience in patient coordination, healthcare operations, or a comparable role
Background in behavioral health, psychiatry, or TMS preferred — familiarity with the patient population is a plus
Strong interpersonal and communication skills—you know how to make people feel at ease
Highly organized with exceptional attention to detail and consistent follow-through
Comfortable managing both patient-facing responsibilities and structured data tracking
Experience with EMR systems and/or data platforms preferred
Who You Are
Warm, empathetic, and genuinely patient-focused—care is instinctive for you, not performative
You take ownership of both the patient experience and the accuracy of the data behind it
Detail-oriented, with the ability to manage multiple workflows without dropping the ball
Proactive and systems-minded—you spot inefficiencies before they become problems
Equally comfortable having a meaningful conversation with a patient and building a tracking spreadsheet
Why Join Us
Be part of a pioneering TMS and brain health program with a proven, differentiated protocol
Work alongside a physician-led team deeply invested in innovation and measurable outcomes
Play a meaningful, visible role in transforming patients' mental health and quality of life
Join a practice culture that values excellence, connection, and doing things the right way