Hotel Front Desk Agent

Hotel Front Desk Agent

The Hotel Front Desk Agent serves as the primary point of contact for guests, delivering a welcoming and professional experience throughout their stay. This role supports front desk operations by assisting guests, coordinating with resort departments, and maintaining accurate guest records. Seasonal and year-round opportunities are available, with potential for growth into supervisory roles within the Lodging department.

• Greet guests and complete check-in and check-out procedures efficiently and professionally
• Process payments, issue room keys, and provide clear directions and information
• Respond to guest questions, requests, and concerns, resolving issues or referring to the appropriate department
• Answer incoming phone calls and assist with switchboard coverage as needed
• Maintain knowledge of resort amenities, services, and local area offerings
• Prepare and organize guest key packets and related materials
• Maintain a clean, organized, and professional front desk workspace
• Coordinate with internal departments to ensure seamless guest experiences
• Perform other duties as assigned

Previous customer service or hospitality experience preferred

Experience with OPERA or similar property management systems preferred

Strong verbal and written communication skills

Ability to multitask and work effectively in a fast-paced, team-oriented environment

Willingness to learn and participate in cross-training opportunities

Flexible availability, including weekends and holidays

Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching

Can safely lift and/or move up to 25 pounds

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.