Patient Account Rep - Remote
Novamed, Seven Springs, NC, United States
Description
Remote position focused on medical collections and patient billing.
Responsibilities
Identify delinquent accounts, aging periods, and payment sources.
Perform collection actions, including contacting patients via telephone and resubmitting claims to appropriate payers.
Evaluate patient financial status and establish payment plans as needed.
Ensure predictable and reliable attendance as an essential function of this position.
Maintain current knowledge of third‑party payer regulations and requirements.
Communicate changes in regulations or processes to management and team members.
Ensure accurate and organized documentation of account activity.
Meet assigned cash collection and productivity goals.
Education
High school diploma or equivalent.
Experience
Minimum of 2 years of experience in medical billing and collections or comparable education in a related field.
Knowledge, Skills & Abilities
Bilingual skills are a plus.
Strong verbal and written communication skills.
Ability to work independently and as part of a team.
Professional, courteous and solution‑oriented approach to patient interactions.
Competencies
Agility
Resourcefulness: Adapts quickly to changing circumstances; navigates obstacles and constraints.
Manage Uncertainty
Comfortable when things are in flux; readily shifts approach or behavior to fit changing circumstances.
Bias to Action
Action Oriented: Propensity to act or decide and move forward with a logical approach; can decide and act without having the total picture.
Delivering Results: Strives for high levels of achievement; maintains a clear and steady focus on meeting goals despite obstacles; is resilient when encountering setbacks.
Customer Focus
Identifying with Customers: Understanding who the external and internal customers are and what they value.
Managing Complexity: Essence – Extracts the core meaning out of complex situations; separates the important from the noise when problem solving; hunts for the root cause of successes and failures.
Manage Conflict
Can hammer out tough agreements and settle disputes equitably. Stays positive, constructive and respectful, even in disagreements or conflicts.
Benefits
Comprehensive health, dental and vision insurance
Health Savings Account with an employer contribution
Life insurance
PTO
401(k) retirement plan with a company match
And more!
Work Environment
Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
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Remote position focused on medical collections and patient billing.
Responsibilities
Identify delinquent accounts, aging periods, and payment sources.
Perform collection actions, including contacting patients via telephone and resubmitting claims to appropriate payers.
Evaluate patient financial status and establish payment plans as needed.
Ensure predictable and reliable attendance as an essential function of this position.
Maintain current knowledge of third‑party payer regulations and requirements.
Communicate changes in regulations or processes to management and team members.
Ensure accurate and organized documentation of account activity.
Meet assigned cash collection and productivity goals.
Education
High school diploma or equivalent.
Experience
Minimum of 2 years of experience in medical billing and collections or comparable education in a related field.
Knowledge, Skills & Abilities
Bilingual skills are a plus.
Strong verbal and written communication skills.
Ability to work independently and as part of a team.
Professional, courteous and solution‑oriented approach to patient interactions.
Competencies
Agility
Resourcefulness: Adapts quickly to changing circumstances; navigates obstacles and constraints.
Manage Uncertainty
Comfortable when things are in flux; readily shifts approach or behavior to fit changing circumstances.
Bias to Action
Action Oriented: Propensity to act or decide and move forward with a logical approach; can decide and act without having the total picture.
Delivering Results: Strives for high levels of achievement; maintains a clear and steady focus on meeting goals despite obstacles; is resilient when encountering setbacks.
Customer Focus
Identifying with Customers: Understanding who the external and internal customers are and what they value.
Managing Complexity: Essence – Extracts the core meaning out of complex situations; separates the important from the noise when problem solving; hunts for the root cause of successes and failures.
Manage Conflict
Can hammer out tough agreements and settle disputes equitably. Stays positive, constructive and respectful, even in disagreements or conflicts.
Benefits
Comprehensive health, dental and vision insurance
Health Savings Account with an employer contribution
Life insurance
PTO
401(k) retirement plan with a company match
And more!
Work Environment
Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
#J-18808-Ljbffr