Office Assistant
City of Pueblo, Pueblo, CO, United States
The Office Assistant is a non-exempt, entry-level position that provides administrative support to various City Departments. Under immediate supervision, the employee acquires the necessary skills and abilities needed to promote to higher level positions as departmental technicians, Senior Office Assistants and/or Administrative Technicians. Strong clerical skills, including computer usage, phone etiquette, filing, office equipment operation, and communication skills are required.
This job description is an overview and is intended to describe the general nature and level of work being performed. It’s not intended to be an exhaustive list of all the functions and tasks required of the position.
Essential Functions
Reception / front counter responsibilities which may include the use of a computerized cash register, explaining departmental procedures to citizens, accepting documentation such as applications, and directing citizens to the proper department for the required services.
Uses a computer system and necessary software to perform accurate preparation of memorandums, letters, reports, and other correspondence; enters data into spreadsheets and databases; and queries for information. Scans and archives departmental documentation for record retention purposes.
Answers a multi-line telephone system, screens and directs calls to the appropriate party, and takes complete and accurate messages.
Learns, interprets, and explains City of Pueblo and departmental policies, procedures, and general practices.
Retrieves information from various locations and sources when needed.
Assists in the development and maintenance of the department filing system to ensure timely filing of important information, using the appropriate office equipment, computer software, and practices.
Important Functions
Assists the higher-level clerical staff with routine clerical tasks as requested.
May be required to drive depending on the assigned department.
May collect fines, fees and other monetary payments associated with departmental workflow.
Performs duties of similar classifications of an equal or lower pay grade as required.
May process property and evidence taken in by officers in a timely manner depending on the assigned department.
Physical Requirements
The physical attributes an employee must have in order to perform the essential job duties with or without a reasonable accommodation include: Must have ability to lift and move files and supplies weighing up to 45 pounds. Work is sedentary and done in a seated position, but requires frequent moving about, standing, bending, kneeling, reaching, or stooping to perform filing. Position requires the ability to input large amounts of data using repetitive motion on a frequent and prolonged basis. The incumbent must be able to hear all communication from customers and employees by telephone or in person, and use vision to work with written documents, forms, and to respond to employees and customers.
Knowledge, skills, and abilities will include, but are not limited to the following:
Skill at performing routine clerical functions, such as computerized preparation of correspondence, filing, operation of all office equipment, and ordering of supplies through a computerized system.
Skill to perform data entry at moderate speeds, and use a computerized system to query for information.
Skill to operate a computer and its software programs to work with electronic word documents, spreadsheets, and/or databases.
Skill to operate a telephone system with multiple lines, while taking complete and accurate messages.
Skill to operate a scanner to upload and archive departmental documents.
Ability to count and return change to a customer from a financial transaction.
Ability to work successfully with and provide good customer service to supervisors, other City employees, the public and other agencies and organizations.
Knowledge of grammatically correct English, sufficient to perform the essential functions of this position.
Ability to learn departmental policies, practices, techniques, and methods in order to perform the essential functions.
Knowledge of customer service principles and practices.
Skill to foster an environment that embraces diversity, integrity, trust and respect by being empathetic, caring, patient, enthusiastic, polite and professional.
Ability to perform all the job duties in a safe manner.
Candidate Requirements
A high school diploma, GED, or higher education.
A valid driver’s license at the time of application, and a valid Colorado driver’s license within 30 days of employment. License restrictions that may hinder the ability to drive on City business, such as an interlock, will be cause for disqualification. During the course of employment, a valid license must be maintained, and the employee must notify the City immediately upon changes to the status of their license.
At least one (1) year of successful demonstrated experience in a fast‑paced customer service work environment using computers and computer‑related equipment and includes multi‑tasking, significant public contact, and multi‑line telephone communications.
Drug Usage Disclaimer
Depending on assignment, illegal drug usage, as described below, at the time of application may be cause for disqualification:
Any use of marijuana within 2 years prior to the date of application.
Any usage of any illegal drugs other than marijuana (i.e. heroin, cocaine, LSD, amphetamines, steroids, or other illegal drug as defined in schedules I through V of Section 202 of the Controlled Substances Act) within two (2) years prior to the date of application.
Additional Screening Requirements
Job Suitability Analysis
Comprehensive background investigation
Polygraph
Psychological examination
Drug screening
Physical examination
Tattoo/Marking Policy
Any tattoos, or other markings on the head, scalp, face, ears, neck (above the collarbone), or hands (wrist to fingertips).
Permanent cosmetic make‑up on the face or one permanent commitment band on the finger are exempt from this policy.
Current Police Department employees hired prior to July 1, 2025, will be exempt from this disqualification.
Special Conditions of Employment
The duties in this classification are primarily performed indoors, in a comfortable office environment. The incumbent must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations and sources when needed. The position requires a great deal of interpersonal communication with City employees, the public, and outside agencies. The individual may be frequently exposed to periods of demanding activity and moderate mental stress. Incumbents may be required to work shifts, holidays, weekends, and additional hours or overtime. Individual must successfully pass a post‑offer background check and a physical. Depending on assignment, individual may be required to successfully complete a police background investigation, which may include polygraph and psychological examinations and fingerprinting.
Benefits
The City of Pueblo offers a very rich benefits packet! Click on the Benefits hyperlink at the top of this (online) job posting to view a summary of the benefits associated with this position. For a more comprehensive view on the lush benefits offered by the City, please go to www.pueblo.us/benefits.
Civil Service Exam
Civil Service Exam: May 29, 2026
Please note that the Civil Service Commission may use a Training & Experience (T&E) evaluation of your application to establish an eligibility list for this classification.
#J-18808-Ljbffr
This job description is an overview and is intended to describe the general nature and level of work being performed. It’s not intended to be an exhaustive list of all the functions and tasks required of the position.
Essential Functions
Reception / front counter responsibilities which may include the use of a computerized cash register, explaining departmental procedures to citizens, accepting documentation such as applications, and directing citizens to the proper department for the required services.
Uses a computer system and necessary software to perform accurate preparation of memorandums, letters, reports, and other correspondence; enters data into spreadsheets and databases; and queries for information. Scans and archives departmental documentation for record retention purposes.
Answers a multi-line telephone system, screens and directs calls to the appropriate party, and takes complete and accurate messages.
Learns, interprets, and explains City of Pueblo and departmental policies, procedures, and general practices.
Retrieves information from various locations and sources when needed.
Assists in the development and maintenance of the department filing system to ensure timely filing of important information, using the appropriate office equipment, computer software, and practices.
Important Functions
Assists the higher-level clerical staff with routine clerical tasks as requested.
May be required to drive depending on the assigned department.
May collect fines, fees and other monetary payments associated with departmental workflow.
Performs duties of similar classifications of an equal or lower pay grade as required.
May process property and evidence taken in by officers in a timely manner depending on the assigned department.
Physical Requirements
The physical attributes an employee must have in order to perform the essential job duties with or without a reasonable accommodation include: Must have ability to lift and move files and supplies weighing up to 45 pounds. Work is sedentary and done in a seated position, but requires frequent moving about, standing, bending, kneeling, reaching, or stooping to perform filing. Position requires the ability to input large amounts of data using repetitive motion on a frequent and prolonged basis. The incumbent must be able to hear all communication from customers and employees by telephone or in person, and use vision to work with written documents, forms, and to respond to employees and customers.
Knowledge, skills, and abilities will include, but are not limited to the following:
Skill at performing routine clerical functions, such as computerized preparation of correspondence, filing, operation of all office equipment, and ordering of supplies through a computerized system.
Skill to perform data entry at moderate speeds, and use a computerized system to query for information.
Skill to operate a computer and its software programs to work with electronic word documents, spreadsheets, and/or databases.
Skill to operate a telephone system with multiple lines, while taking complete and accurate messages.
Skill to operate a scanner to upload and archive departmental documents.
Ability to count and return change to a customer from a financial transaction.
Ability to work successfully with and provide good customer service to supervisors, other City employees, the public and other agencies and organizations.
Knowledge of grammatically correct English, sufficient to perform the essential functions of this position.
Ability to learn departmental policies, practices, techniques, and methods in order to perform the essential functions.
Knowledge of customer service principles and practices.
Skill to foster an environment that embraces diversity, integrity, trust and respect by being empathetic, caring, patient, enthusiastic, polite and professional.
Ability to perform all the job duties in a safe manner.
Candidate Requirements
A high school diploma, GED, or higher education.
A valid driver’s license at the time of application, and a valid Colorado driver’s license within 30 days of employment. License restrictions that may hinder the ability to drive on City business, such as an interlock, will be cause for disqualification. During the course of employment, a valid license must be maintained, and the employee must notify the City immediately upon changes to the status of their license.
At least one (1) year of successful demonstrated experience in a fast‑paced customer service work environment using computers and computer‑related equipment and includes multi‑tasking, significant public contact, and multi‑line telephone communications.
Drug Usage Disclaimer
Depending on assignment, illegal drug usage, as described below, at the time of application may be cause for disqualification:
Any use of marijuana within 2 years prior to the date of application.
Any usage of any illegal drugs other than marijuana (i.e. heroin, cocaine, LSD, amphetamines, steroids, or other illegal drug as defined in schedules I through V of Section 202 of the Controlled Substances Act) within two (2) years prior to the date of application.
Additional Screening Requirements
Job Suitability Analysis
Comprehensive background investigation
Polygraph
Psychological examination
Drug screening
Physical examination
Tattoo/Marking Policy
Any tattoos, or other markings on the head, scalp, face, ears, neck (above the collarbone), or hands (wrist to fingertips).
Permanent cosmetic make‑up on the face or one permanent commitment band on the finger are exempt from this policy.
Current Police Department employees hired prior to July 1, 2025, will be exempt from this disqualification.
Special Conditions of Employment
The duties in this classification are primarily performed indoors, in a comfortable office environment. The incumbent must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations and sources when needed. The position requires a great deal of interpersonal communication with City employees, the public, and outside agencies. The individual may be frequently exposed to periods of demanding activity and moderate mental stress. Incumbents may be required to work shifts, holidays, weekends, and additional hours or overtime. Individual must successfully pass a post‑offer background check and a physical. Depending on assignment, individual may be required to successfully complete a police background investigation, which may include polygraph and psychological examinations and fingerprinting.
Benefits
The City of Pueblo offers a very rich benefits packet! Click on the Benefits hyperlink at the top of this (online) job posting to view a summary of the benefits associated with this position. For a more comprehensive view on the lush benefits offered by the City, please go to www.pueblo.us/benefits.
Civil Service Exam
Civil Service Exam: May 29, 2026
Please note that the Civil Service Commission may use a Training & Experience (T&E) evaluation of your application to establish an eligibility list for this classification.
#J-18808-Ljbffr