Front Office / Guest Services Attendant - Brook Hotel
Endeavour Group, Lincoln, NE, United States
About the Role
Front Office / Guest Services Attendant - Brook Hotel | Dream big with us!
At ALH, we know that a warm reception makes the heart grow fonder. In every community, the pub is where stories are made and retold. A place for our guests to escape and feel at home. We’re calling for the ultimate experience creator to welcome and WOW our guests as their first point of contact. In this fast paced role, you’ll use your strong time management and prioritisation skills to enhance the guest experience. Sound good? Read on!
A day in the life of a Front Office Attendant
Create a welcoming atmosphere for our guests through warm, friendly and attentive service
Stay up to date on reception emails and phone calls and action administrative tasks as quickly as possible
Lean into team work and assist with accommodation, bistro and booking duties as required
What do we need from you
About you:
You know that when it comes to guest service, every moment matters
You are great with people, communication and detail and are motivated to make magic happen for your guests and your teammates
You are highly organised and have great computer skills
You hold a current RSA certificate
You’ve got the attention for detail keeping rooms crisp and making them shine
You’re reliable, punctual and adaptable
You take pride in your work and it shows
Inherent requirements
This is a hands‑on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.
Making every room feel like home away from home
Follow daily, weekly and monthly cleaning schedules
Help the Publican know what needs repair and maintenance throughout accommodation
Make our guests stay special by working with the Front Office team to deliver special requests
Benefits
An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
#J-18808-Ljbffr
Front Office / Guest Services Attendant - Brook Hotel | Dream big with us!
At ALH, we know that a warm reception makes the heart grow fonder. In every community, the pub is where stories are made and retold. A place for our guests to escape and feel at home. We’re calling for the ultimate experience creator to welcome and WOW our guests as their first point of contact. In this fast paced role, you’ll use your strong time management and prioritisation skills to enhance the guest experience. Sound good? Read on!
A day in the life of a Front Office Attendant
Create a welcoming atmosphere for our guests through warm, friendly and attentive service
Stay up to date on reception emails and phone calls and action administrative tasks as quickly as possible
Lean into team work and assist with accommodation, bistro and booking duties as required
What do we need from you
About you:
You know that when it comes to guest service, every moment matters
You are great with people, communication and detail and are motivated to make magic happen for your guests and your teammates
You are highly organised and have great computer skills
You hold a current RSA certificate
You’ve got the attention for detail keeping rooms crisp and making them shine
You’re reliable, punctual and adaptable
You take pride in your work and it shows
Inherent requirements
This is a hands‑on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.
Making every room feel like home away from home
Follow daily, weekly and monthly cleaning schedules
Help the Publican know what needs repair and maintenance throughout accommodation
Make our guests stay special by working with the Front Office team to deliver special requests
Benefits
An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
#J-18808-Ljbffr