Service Transfer Coordinator
ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC, Santa Ana, CA, United States
What We Do
Service Transfer Coordinator
How You'll Contribute
Provides a wide range of support in the day-to-day workflow in conjunction with servicing transfers and MSR acquisitions.
Participates in due diligence activities from deal initiation through execution.
Gathers and creates auditable project documentation, including but not limited to due diligence activities, data mapping decisions, and customer impact assessments.
Maintains project schedules, task lists, and reporting for loan acquisitions and servicing transfers.
Ensures appropriate Agency forms, approvals, and instructions are completed for new sub‑servicing relationships.
Maintains appropriate files by transfer or acquisition, which contain relevant information relating to the sale and transfer.
Follows up with prior servicer for all needed loan information or documentation related to the servicing transfer.
Works closely with internal servicing business units to ensure information needed from prior servicer is delivered timely and in a useful format and makes updates to the system of record as needed.
Ensures complete deal onboarding by confirming receipt of electronic data, loan images, and physical loan documents and other transaction settlement requirements.
Reviews repurchase demands from the Agencies and works with counterparties to resolve repurchase demands.
Manages outstanding claims due from counterparties.
Manages service release repurchases and/or interim servicing.
Follows functional area’s processes and procedures in daily activities, troubleshoots as needed, and recommends suggestions for continuous improvements to overall operations.
Actively contributes to the results of a team and works toward achieving goals and objectives.
What You’ll Bring
High school diploma or equivalent.
Some college preferred.
1–3 years mortgage experience with understanding of the loan servicing life cycle.
3+ years of experience within the mortgage industry preferred.
Black Knight MSP experience preferred.
Residential mortgage management experience preferred.
Knowledge, Skills & Abilities
Working knowledge of fundamental concepts, practices and procedures used within the mortgage industry.
Self‑motivated with the ability to accomplish goal‑oriented work with minimal supervision.
Strong organizational skills and the ability to meet demands and strict deadlines.
Ability to accept ownership of related duties.
Strong time‑management, organizational, and project planning skills.
Strong presentation skills.
Strong verbal and written communication skills.
Complexities & Impact
Uses established procedures to perform assigned tasks.
Instructions may be detailed for new assignments.
Establishes effective working relationships at the work group level.
Supervision Received or Extended
No responsibility for the supervision of others.
Works under supervision applying established techniques, procedures or specific standards.
Work may be reviewed for soundness of judgment and overall accuracy.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
Pay Range
$26.88 – $35.83 hourly
EEO & Background Information
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer‑imposed criminal history requirements.
Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.
Benefits
First American offers a comprehensive benefits package, including medical, dental, vision, 401(k), PTO/paid sick leave and an employee stock purchase plan.
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Service Transfer Coordinator
How You'll Contribute
Provides a wide range of support in the day-to-day workflow in conjunction with servicing transfers and MSR acquisitions.
Participates in due diligence activities from deal initiation through execution.
Gathers and creates auditable project documentation, including but not limited to due diligence activities, data mapping decisions, and customer impact assessments.
Maintains project schedules, task lists, and reporting for loan acquisitions and servicing transfers.
Ensures appropriate Agency forms, approvals, and instructions are completed for new sub‑servicing relationships.
Maintains appropriate files by transfer or acquisition, which contain relevant information relating to the sale and transfer.
Follows up with prior servicer for all needed loan information or documentation related to the servicing transfer.
Works closely with internal servicing business units to ensure information needed from prior servicer is delivered timely and in a useful format and makes updates to the system of record as needed.
Ensures complete deal onboarding by confirming receipt of electronic data, loan images, and physical loan documents and other transaction settlement requirements.
Reviews repurchase demands from the Agencies and works with counterparties to resolve repurchase demands.
Manages outstanding claims due from counterparties.
Manages service release repurchases and/or interim servicing.
Follows functional area’s processes and procedures in daily activities, troubleshoots as needed, and recommends suggestions for continuous improvements to overall operations.
Actively contributes to the results of a team and works toward achieving goals and objectives.
What You’ll Bring
High school diploma or equivalent.
Some college preferred.
1–3 years mortgage experience with understanding of the loan servicing life cycle.
3+ years of experience within the mortgage industry preferred.
Black Knight MSP experience preferred.
Residential mortgage management experience preferred.
Knowledge, Skills & Abilities
Working knowledge of fundamental concepts, practices and procedures used within the mortgage industry.
Self‑motivated with the ability to accomplish goal‑oriented work with minimal supervision.
Strong organizational skills and the ability to meet demands and strict deadlines.
Ability to accept ownership of related duties.
Strong time‑management, organizational, and project planning skills.
Strong presentation skills.
Strong verbal and written communication skills.
Complexities & Impact
Uses established procedures to perform assigned tasks.
Instructions may be detailed for new assignments.
Establishes effective working relationships at the work group level.
Supervision Received or Extended
No responsibility for the supervision of others.
Works under supervision applying established techniques, procedures or specific standards.
Work may be reviewed for soundness of judgment and overall accuracy.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
Pay Range
$26.88 – $35.83 hourly
EEO & Background Information
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer‑imposed criminal history requirements.
Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.
Benefits
First American offers a comprehensive benefits package, including medical, dental, vision, 401(k), PTO/paid sick leave and an employee stock purchase plan.
#J-18808-Ljbffr