Senior Success Guide- Data360 (Portuguese speaking)
Salesforce, Bellevue, WA, United States
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category: Customer Success
Responsibilities
Be a trusted Data Cloud subject‑matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI
Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud usage
Run engagements aligned with Data Cloud product capabilities, tailoring conversations to the unique needs and opportunities of our customers
Build strong relationships with both internal and external business stakeholders
Drive thought leadership when possible through mentoring and knowledge sharing
Impact Of The Role
The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of the Data 360 platform. This role blends technical expertise and business acumen, allowing you to deeply coach customers on best practices and product capabilities across both products. Your guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Salesforce's powerful data capabilities.
The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and acting as a trusted advisor. Success Guides partner with key collaborators such as Success Managers, Account Executives, and Support to help customers reach their business goals and drive measurable product adoption.
Collaboration And Teamwork
Collaboration is at the core of our success, and as a Data Cloud Senior Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues in order to help bolster a customer’s knowledge of the Data Cloud platform and to drive optimal usage.
Basic Requirements
4-6 years of experience in a customer‑facing role in the technology industry, preferably with strong Data 360 and AI expertise
Experience with Data 360 and discussing the competitive advantage Data Cloud offers to AI functionality
Fluent Portuguese and English speaker
Strong communication and interpersonal skills; ability to work collaboratively with cross‑functional, global teams
Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers, driving tangible results
Ability to demonstrate and maintain deep technical understanding of our suite of products, and be a clear leader in terms of technical acumen across the teams
Proactive and self‑starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
Bachelor’s Degree
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. The same goes for recruiting, hiring, and promotion decisions at Salesforce. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. In addition our benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com. In the United States, the typical base salary range for this position is $99,400 – $150,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
#J-18808-Ljbffr
Job Category: Customer Success
Responsibilities
Be a trusted Data Cloud subject‑matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI
Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud usage
Run engagements aligned with Data Cloud product capabilities, tailoring conversations to the unique needs and opportunities of our customers
Build strong relationships with both internal and external business stakeholders
Drive thought leadership when possible through mentoring and knowledge sharing
Impact Of The Role
The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of the Data 360 platform. This role blends technical expertise and business acumen, allowing you to deeply coach customers on best practices and product capabilities across both products. Your guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Salesforce's powerful data capabilities.
The role is both proactive and reactive — delivering 1:1 Success Requests, Expert Coaching Sessions, and acting as a trusted advisor. Success Guides partner with key collaborators such as Success Managers, Account Executives, and Support to help customers reach their business goals and drive measurable product adoption.
Collaboration And Teamwork
Collaboration is at the core of our success, and as a Data Cloud Senior Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues in order to help bolster a customer’s knowledge of the Data Cloud platform and to drive optimal usage.
Basic Requirements
4-6 years of experience in a customer‑facing role in the technology industry, preferably with strong Data 360 and AI expertise
Experience with Data 360 and discussing the competitive advantage Data Cloud offers to AI functionality
Fluent Portuguese and English speaker
Strong communication and interpersonal skills; ability to work collaboratively with cross‑functional, global teams
Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers, driving tangible results
Ability to demonstrate and maintain deep technical understanding of our suite of products, and be a clear leader in terms of technical acumen across the teams
Proactive and self‑starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
Bachelor’s Degree
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. The same goes for recruiting, hiring, and promotion decisions at Salesforce. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. In addition our benefits include time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com. In the United States, the typical base salary range for this position is $99,400 – $150,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
#J-18808-Ljbffr