Patient Access Professional I - Registration - Casual/PRN
Nebraska Methodist Health System, Fremont, NE, United States
Job Summary
Location: Methodist Fremont Health
Address: 450 E 23rd St. - Fremont, NE
Work Schedule: Casual position. Casual employees work on an ‘as needed’ basis to meet the needs of the business. Workdays/hours will often vary from week to week.
Registers and dismisses patients in a courteous and timely manner. Creates accurate patient records during the registration process through verification of patient demographics, financial, and visit information. Electronically verifies payer source/eligibility, patient financial responsibility, and performs point of service collections, as appropriate. Makes referrals to financial counselor, as appropriate. Ensures a high level of customer service accordance to the mission and vision of the organization. The Patient Access Professional follows EMTALA guidelines when registering patients in the Emergency Department.
Responsibilities
Greets patients professionally and utilizes triage guidelines to alert clinical team members of urgent situations.
Follows EMTALA guidelines when registering in the Emergency Department.
Follows Code Triage Process as defined by the clinical staff.
Effectively deals with anxious and agitated people in a calm, professional manner.
Verbally de-escalates patients and/or family/friends upset with situation/services/requests.
Performs registration and insurance verification accurately and in a timely manner, ensuring all demographic and payer information is correct in accordance with policies and procedures.
Collects patient identification information to create a “quick registration”.
Notifies triage clinical team member of patient arrival and chief complaint.
Collaborates with clinical team to identify the appropriate time when the patient condition has stabilized to proceed to the patient bedside to complete the registration process.
Collects and updates patient demographic information and photo IDs in the electronic registration record. Goes to the patient bedside if needed to complete the registration process.
Verifies insurance eligibility using electronic work queues and updates the electronic registration record and scans insurance cards into registration record.
Completes Medicare Secondary Payer questionnaire and other payer specific documents as required.
Reviews and signs admission paperwork with patient/patient representative.
Utilizes translation services, as needed, to ensure accurate data collection.
Provides patients/representatives copies of all signed documents as appropriate.
Communicates patient financial responsibility.
Reviews patient financial estimates and liability waivers, as appropriate and adds completed documents to the patient registration record. Gives patient/representative a copy of the financial liability document(s).
Attempts collection of co-pays or other patient financial responsibilities on all encounters as appropriate. Documents collection attempts and reasons collection attempt failed. Meets or exceeds POS Collection goals.
Processes and manages payments/collections appropriately and securely in accordance with policy. Notifies supervisor of any cash discrepancies in a timely manner.
Refers patients to the Patient Financial Counselors, as appropriate and upon request.
Schedule
Casual/PRN position.
Education
High school diploma, General Educational Development (G.E.D.) or equivalent preferred.
Experience
Previous health care registration, customer service, insurance or billing experience required.
Medical terminology preferred.
License & Certifications
Requires the ability to provide transportation to other campus locations within a reasonable timeframe.
American Heart Associate or American Red Cross Basic Life Support (BLS) preferred.
Skills / Knowledge / Abilities
Knowledge of phone etiquette, and understanding of some medical terminology.
Strong computer skills required.
Ability to open and navigate Outlook, attachments in Word and Excel, and utilize a scanner and copier.
Basic mathematics skills to support collections of payments: addition, subtraction, multiplication and division.
Ability to work independently, and to collect data from patients that is required for entry into the system.
Ability to multitask, with strong attention to details of registration process.
Ability to relate to patients in a kind, courteous and helpful manner.
Ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.
Ability to transport/escort patients, and guests/family members to appropriate locations via stairs, elevators or ramps.
Ability to communicate with others through a glass barrier.
Physical Requirements
Medium work: exerting up to 50 pounds of force.
Physical Activity
Not necessary for the position (0%): climbing, crawling, kneeling.
Occasionally performed (1%-33%): balancing, carrying, crouching, distinguishing colors, grasping, lifting, pulling/pushing, standing, stooping/bending, twisting, walking.
Frequently performed (34%-66%): fingering/touching, keyboarding/typing, reaching, repetitive motions, sitting, speaking/talking.
Constantly performed (67%-100%): hearing, seeing.
Job Hazards
Not related: chemical agents (toxic, corrosive, flammable, latex), equipment/machinery/tools, explosives (pressurized gas), electrical shock/static, radiation non-ionizing, mechanical moving parts/vibrations, radiation alpha, beta and gamma.
Occasionally (34%-66%): biological agents (primary airborne and bloodborne viruses) (jobs with patient contact) (BBF); physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps).
Nebraska Methodist Health System is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state or local law.
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Location: Methodist Fremont Health
Address: 450 E 23rd St. - Fremont, NE
Work Schedule: Casual position. Casual employees work on an ‘as needed’ basis to meet the needs of the business. Workdays/hours will often vary from week to week.
Registers and dismisses patients in a courteous and timely manner. Creates accurate patient records during the registration process through verification of patient demographics, financial, and visit information. Electronically verifies payer source/eligibility, patient financial responsibility, and performs point of service collections, as appropriate. Makes referrals to financial counselor, as appropriate. Ensures a high level of customer service accordance to the mission and vision of the organization. The Patient Access Professional follows EMTALA guidelines when registering patients in the Emergency Department.
Responsibilities
Greets patients professionally and utilizes triage guidelines to alert clinical team members of urgent situations.
Follows EMTALA guidelines when registering in the Emergency Department.
Follows Code Triage Process as defined by the clinical staff.
Effectively deals with anxious and agitated people in a calm, professional manner.
Verbally de-escalates patients and/or family/friends upset with situation/services/requests.
Performs registration and insurance verification accurately and in a timely manner, ensuring all demographic and payer information is correct in accordance with policies and procedures.
Collects patient identification information to create a “quick registration”.
Notifies triage clinical team member of patient arrival and chief complaint.
Collaborates with clinical team to identify the appropriate time when the patient condition has stabilized to proceed to the patient bedside to complete the registration process.
Collects and updates patient demographic information and photo IDs in the electronic registration record. Goes to the patient bedside if needed to complete the registration process.
Verifies insurance eligibility using electronic work queues and updates the electronic registration record and scans insurance cards into registration record.
Completes Medicare Secondary Payer questionnaire and other payer specific documents as required.
Reviews and signs admission paperwork with patient/patient representative.
Utilizes translation services, as needed, to ensure accurate data collection.
Provides patients/representatives copies of all signed documents as appropriate.
Communicates patient financial responsibility.
Reviews patient financial estimates and liability waivers, as appropriate and adds completed documents to the patient registration record. Gives patient/representative a copy of the financial liability document(s).
Attempts collection of co-pays or other patient financial responsibilities on all encounters as appropriate. Documents collection attempts and reasons collection attempt failed. Meets or exceeds POS Collection goals.
Processes and manages payments/collections appropriately and securely in accordance with policy. Notifies supervisor of any cash discrepancies in a timely manner.
Refers patients to the Patient Financial Counselors, as appropriate and upon request.
Schedule
Casual/PRN position.
Education
High school diploma, General Educational Development (G.E.D.) or equivalent preferred.
Experience
Previous health care registration, customer service, insurance or billing experience required.
Medical terminology preferred.
License & Certifications
Requires the ability to provide transportation to other campus locations within a reasonable timeframe.
American Heart Associate or American Red Cross Basic Life Support (BLS) preferred.
Skills / Knowledge / Abilities
Knowledge of phone etiquette, and understanding of some medical terminology.
Strong computer skills required.
Ability to open and navigate Outlook, attachments in Word and Excel, and utilize a scanner and copier.
Basic mathematics skills to support collections of payments: addition, subtraction, multiplication and division.
Ability to work independently, and to collect data from patients that is required for entry into the system.
Ability to multitask, with strong attention to details of registration process.
Ability to relate to patients in a kind, courteous and helpful manner.
Ability to relate to fellow workers, in all departments of hospital, and deal with people in a crisis situation.
Ability to transport/escort patients, and guests/family members to appropriate locations via stairs, elevators or ramps.
Ability to communicate with others through a glass barrier.
Physical Requirements
Medium work: exerting up to 50 pounds of force.
Physical Activity
Not necessary for the position (0%): climbing, crawling, kneeling.
Occasionally performed (1%-33%): balancing, carrying, crouching, distinguishing colors, grasping, lifting, pulling/pushing, standing, stooping/bending, twisting, walking.
Frequently performed (34%-66%): fingering/touching, keyboarding/typing, reaching, repetitive motions, sitting, speaking/talking.
Constantly performed (67%-100%): hearing, seeing.
Job Hazards
Not related: chemical agents (toxic, corrosive, flammable, latex), equipment/machinery/tools, explosives (pressurized gas), electrical shock/static, radiation non-ionizing, mechanical moving parts/vibrations, radiation alpha, beta and gamma.
Occasionally (34%-66%): biological agents (primary airborne and bloodborne viruses) (jobs with patient contact) (BBF); physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps).
Nebraska Methodist Health System is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state or local law.
#J-18808-Ljbffr