Business Support Associate - Bell Training Academy
Textron, Fort Worth, TX, United States
We’re more than aviation experts, we’re pioneers. We challenge what’s possible. From breaking the sound barrier to advanced tiltrotor systems. Today, Bell is shaping the future of aviation through specialized engineering. And we want you.
Customer Support and Service, Bell Training Academy
The Customer Support Associate supports Bell Training Academy by helping maintain strong customer relationships and ensuring a smooth, positive training experience for aircraft customers. This role assists with training scheduling, customer communications, and service coordination while following established policies and procedures that promote fairness, accuracy, and good customer relations. Contributes to improvements based on customer feedback and survey results. This position works closely with internal teams to support sales, promotional activities, and overall customer education initiatives tied to Bell’s Training Academy programs.
What you’ll be doing as a Business Support Associate
·
Support Bell Training Academy scheduling and training forecasting requirements to maximize course offerings.
·
Coordinate with Sales, Contracts, Finance, Instructors, and Academy leadership to support smooth training operations.
·
Sustain scheduling for Offsite, CSF, and Bell Sales Team training needs
·
Analyze SABA and Salesforce data for marketing campaigns
·
Support promotional and sales campaigns by assisting with the end‑to‑end management of coupon codes
·
Understand the training offerings and entitlements tied to customer contracts and programs.
·
Document and refine internal processes with a focus on improving customer experience, clarity, and overall service consistency.
·
Cultivate strong partnerships with internal teams and external customers to support positive brand representation and streamlined communication.
·
Support development of basic reports, including class-utilization or classes-to-fill reports.
· Support BTA specialized projects
Customer Support and Service, Bell Training Academy
The Customer Support Associate supports Bell Training Academy by helping maintain strong customer relationships and ensuring a smooth, positive training experience for aircraft customers. This role assists with training scheduling, customer communications, and service coordination while following established policies and procedures that promote fairness, accuracy, and good customer relations. Contributes to improvements based on customer feedback and survey results. This position works closely with internal teams to support sales, promotional activities, and overall customer education initiatives tied to Bell’s Training Academy programs.
What you’ll be doing as a Business Support Associate
·
Support Bell Training Academy scheduling and training forecasting requirements to maximize course offerings.
·
Coordinate with Sales, Contracts, Finance, Instructors, and Academy leadership to support smooth training operations.
·
Sustain scheduling for Offsite, CSF, and Bell Sales Team training needs
·
Analyze SABA and Salesforce data for marketing campaigns
·
Support promotional and sales campaigns by assisting with the end‑to‑end management of coupon codes
·
Understand the training offerings and entitlements tied to customer contracts and programs.
·
Document and refine internal processes with a focus on improving customer experience, clarity, and overall service consistency.
·
Cultivate strong partnerships with internal teams and external customers to support positive brand representation and streamlined communication.
·
Support development of basic reports, including class-utilization or classes-to-fill reports.
· Support BTA specialized projects