Ombudsman - This posting is open exclusively to current AL DOC incumbent employe
NaphCare, Inc., Clayton, AL, United States
Overview
Your job is secure. This process simply allows us to enter your information into NaphCare's payroll system quickly and accurately. After your submission, you will receive a confirmation letter outlining your position and pay details for your to electronically sign. If you have any questions, please email employeeengagement@naphcare.com.
This posting is open exclusively to current AL DOC incumbent employees.
NaphCare is hiring an Ombudsman to join our team of medical professionals in the Ventress Correctional Facility in Clayton, Alabama.
As an Ombudsman, you will work alongside correctional officers and other medical professionals who provide care to the individuals in residence. Working within a controlled environment, where security is top priority, you will have various duties to keep you engaged. This is a unique position where you can make a difference to this diverse population of patients with complex medical needs.
Responsibilities
The Correctional Ombudsman plays a critical role in our continued mission to provide quality healthcare that protects the rights, dignity, and health of our unique patient population. Duties and responsibilities may include and not be limited to:
Investigate grievances submitted by inmates through the Administrative Remedy Process (ARP), ensuring each complaint is addressed appropriately.
Maintain thorough logs of all incoming grievances and responses, ensuring compliance with protocols and timelines.
Ensure proper documentation is attached to all grievances, with responses directed to the appropriate personnel for resolution.
Handle phone and email complaints from inmate families, forwarding them to the medical management team as necessary.
Generate and submit detailed monthly reports on grievances, ensuring that all complaints are logged and resolved promptly.
Qualifications
Requirements / Qualifications
Graduate of an accredited nursing school with current licensure as a Licensed Practical Nurse (LPN)
Strong healthcare knowledge or equivalent experience in a healthcare setting
Proven ability to conduct interviews, write reports, and resolve issues effectively
Current CPR Certification required
Previous experience in customer/client relations is highly desirable
Excellent interpersonal, verbal, and written communication skills
Critical thinking and independent problem-solving skills
Strong organizational, planning, and administrative abilities
Ability to prioritize and perform well under pressure, meeting deadlines with minimal supervision
Ability to work in a high-stress environment
Physical Capabilities
Must have the ability to stand for long periods, lift and move patients (up to 50 pounds), bend, squat, reach, push, pull, walk significant distances, and perform physically demanding tasks like CPR, all while maintaining good balance and endurance throughout a shift.
Why Join NaphCare?
NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US and we are growing. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company.
NaphCare Benefits for Full-Time Employees Include
Health, dental & vision insurance that starts day one
Prescriptions free of charge through our health plan, beginning day one
Lowest Cost Benefits
Employee Assistance Program (EAP) services
401K and Roth with company contribution that starts day one
Tuition Assistance
Referral bonuses
Term life insurance at no cost to the employee
Generous paid time off & paid holidays
Free continuing education and CMEs
If you would like to speak with me to learn more about this position and NaphCare, apply directly to the position to initiate the application process, and I'll be in touch.
Alabama Department of Corrections (ADOC) | NaphCare
Equal Opportunity Employer: disability/veteran
Follow Us: Instagram | Facebook | LinkedIn | Advancing Correctional Healthcare | NaphCare
#J-18808-Ljbffr
Your job is secure. This process simply allows us to enter your information into NaphCare's payroll system quickly and accurately. After your submission, you will receive a confirmation letter outlining your position and pay details for your to electronically sign. If you have any questions, please email employeeengagement@naphcare.com.
This posting is open exclusively to current AL DOC incumbent employees.
NaphCare is hiring an Ombudsman to join our team of medical professionals in the Ventress Correctional Facility in Clayton, Alabama.
As an Ombudsman, you will work alongside correctional officers and other medical professionals who provide care to the individuals in residence. Working within a controlled environment, where security is top priority, you will have various duties to keep you engaged. This is a unique position where you can make a difference to this diverse population of patients with complex medical needs.
Responsibilities
The Correctional Ombudsman plays a critical role in our continued mission to provide quality healthcare that protects the rights, dignity, and health of our unique patient population. Duties and responsibilities may include and not be limited to:
Investigate grievances submitted by inmates through the Administrative Remedy Process (ARP), ensuring each complaint is addressed appropriately.
Maintain thorough logs of all incoming grievances and responses, ensuring compliance with protocols and timelines.
Ensure proper documentation is attached to all grievances, with responses directed to the appropriate personnel for resolution.
Handle phone and email complaints from inmate families, forwarding them to the medical management team as necessary.
Generate and submit detailed monthly reports on grievances, ensuring that all complaints are logged and resolved promptly.
Qualifications
Requirements / Qualifications
Graduate of an accredited nursing school with current licensure as a Licensed Practical Nurse (LPN)
Strong healthcare knowledge or equivalent experience in a healthcare setting
Proven ability to conduct interviews, write reports, and resolve issues effectively
Current CPR Certification required
Previous experience in customer/client relations is highly desirable
Excellent interpersonal, verbal, and written communication skills
Critical thinking and independent problem-solving skills
Strong organizational, planning, and administrative abilities
Ability to prioritize and perform well under pressure, meeting deadlines with minimal supervision
Ability to work in a high-stress environment
Physical Capabilities
Must have the ability to stand for long periods, lift and move patients (up to 50 pounds), bend, squat, reach, push, pull, walk significant distances, and perform physically demanding tasks like CPR, all while maintaining good balance and endurance throughout a shift.
Why Join NaphCare?
NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US and we are growing. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company.
NaphCare Benefits for Full-Time Employees Include
Health, dental & vision insurance that starts day one
Prescriptions free of charge through our health plan, beginning day one
Lowest Cost Benefits
Employee Assistance Program (EAP) services
401K and Roth with company contribution that starts day one
Tuition Assistance
Referral bonuses
Term life insurance at no cost to the employee
Generous paid time off & paid holidays
Free continuing education and CMEs
If you would like to speak with me to learn more about this position and NaphCare, apply directly to the position to initiate the application process, and I'll be in touch.
Alabama Department of Corrections (ADOC) | NaphCare
Equal Opportunity Employer: disability/veteran
Follow Us: Instagram | Facebook | LinkedIn | Advancing Correctional Healthcare | NaphCare
#J-18808-Ljbffr